Installation


Once you obtain the Point of Sale software, either through our downloading resources or on a media such as a flash drive, you need to install it on the PC that will be used in the business.

1. If you have obtained a flash drive, just put the flash drive in a USB Port on your PC and your PC will open up and show the contents of the flash drive, then simply double-click the only application file on the flash drive (this starts the installation process of our software). If your system doesn’t support this automatic feature and doesn’t show the content of the flash drive, you can manually start the installation process by going to “My Computer” and choosing the flash drive by “double clicking” on it. Once inside the contents of the flash drive menu,simply double-click the only application file on the flash drive (this starts the installation process of our software).

2. If you have obtained a download link and downloaded the file containing our POS software… After you have downloaded the installation file, hopefully you remember what location it is downloaded to. The file you have downloaded needs to be started (by simply double-clicking / clicking twice on it). If you do not remember or paid attention to this, you can easily find the location of this now downloaded file on your PC. Simply go to Start > Search and doing a search on your whole Computer (usually you designate My Computer as a search area). After you find and know the location folder of the downloaded file, go to it through the My Computer menu or the File Explorer and once you can see this file, start it (by simply double-clicking / clicking twice on it). This will extract and install the program.

After the installation, the Point of Sale software will be residing on your PC completely and you can run by double-clicking on the newly created short-cut on your desktop or you can run it from Start > All Programs. Now you are all set and ready to take your business to new heights, please view all of the software video tutorials, which we provide for this POS software, to better understand it and learn it quicker.

Setting Business Preferences

The first thing you need to do is to setup your business preferences on this software and tailor it to your needs. Please watch the video tutorials: “Main Setup”, “Hardware Setup”, and “Setup”. These videos can be found on our Website by clicking on the Support Tab and then clicking on the “FREE Support” Tab.

Setting up Quick Menu Buttons

If you want to find out more, please watch the video tutorials: “Quick Buttons 1″ and “Quick Buttons 2″. These videos can be found on our Website by clicking on the Support Tab and then clicking on the “FREE Support” Tab.

How to Change the Administrator Password

For more information on how to change the POS software administration password please watch the video tutorial: “Administrator Password”. These videos can be found on our Website by clicking on the Support Tab and then clicking on the “FREE Support” Tab.

Filling Employee Table

Please watch the video tutorial: “Employee Table”. These videos can be found on our Website by clicking on the Support Tab and then clicking on the “FREE Support” Tab.

Restaurant Maid - Floor Design

Please watch the video tutorial: “Floor Design”. These videos can be found on our Website by clicking on the Support Tab and then clicking on the “FREE Support” Tab.

How to add items to Inventory

Please watch the video tutorial: “Inventory”. These videos can be found on our Website by clicking on the Support Tab and then clicking on the “FREE Support” Tab.

How to Edit Stock/Quantity?

You edit the quantity of an item, by:
– Going into “Inventory” > “Edit Inventory”
– Type in the Item#, tab away to another field, to allow for the item to be found
– Simply add a number in the “Quantity to Add” box, (a positive number would add to the stock, a negative number would subtract from the stock)
– After that click “Update”

How to process sales

Please watch the video tutorials: “Sale 1”, “Sale 2” and “Sale 3”. These videos can be found on our Website by clicking on the Support Tab and then clicking on the “FREE Support” Tab.

Inventory Search

Please watch the video tutorial: “POS Software – Inventory Search”. These videos can be found on our Website by clicking on the Support Tab and then clicking on the “FREE Support” Tab.

How to issue a refund

Please watch the video tutorial: “How to issue a refund with POS maid – retail software”. These videos can be found on our Website by clicking on the Support Tab and then clicking on the “FREE Support” Tab.

Using the Time Clock

Please watch the video tutorial: “Retail POS maid Time Clock”. These videos can be found on our Website by clicking on the Support Tab and then clicking on the “FREE Support” Tab.

How to close and balance register

In the end of the day when you are ready to close and balance the register, on the main screen, click on “Reports” and “Close Register”. The “Close Register” report pops up. Input the desired date in the “for date:” and “to date:” boxes and click on “Calculate Report”. The report will be created and displayed on the screen, then you can print the report or not, when done click go “Back to main menu”. Retail software – POS maid support.

Day, Month or Year Report

On the main screen, click on “Reports” and “Close Register / General report”. The “Close Register / General report” pops up. Input the desired date span in the “for date:” and “to date:” boxes and click on “Calculate Report”. The report will be created and displayed on the screen, then you can print the report or not, when done click go “Back to main menu”. Retail Software – POS maid Support.

How to reprint a receipt/invoice

If you would like to reprint a receipt or invoice or just check on details from a previously completed sale, on the main screen click on “History” and “Reprint Past Invoices”. All you need to do here is input the invoice number and click on “Find”. After this, the screen will fill up with all the info from this sale and you can click on “Reprint” to print out another receipt or invoice of this sale. Retail Software – POS maid Support.

How to save a ticket and print an invoice/quote

You can save the tickets and then print invoices, quotes or estimates, under the Customer tab. Then later, you can finalize the sale and print the final receipt from the same menu, by choosing the Saved tickets option.

The way to use this option is as follows:

Select the services/items on the main screen, go to CUSTOMER tab and click SAVE THIS TICKET. The software will pop up a window in which you can enter the name of the customer or another unique designation for the ticket.

If you wish to have an invoice, quote or estimate printed out, your stylists will first SAVE THE TICKET and then go to the SAVED TICKETS option and choose the PRINT INVOICE OPTION.

Once the customer is done and ready to pay, you can access the CUSTOMER tab and select the option SAVED TICKETS, select the name of the customer and tender the invoice.

How to print barcodes

Please watch the video tutorial: “Barcode Labels”. These videos can be found on our Website by clicking on the Support Tab and then clicking on the “FREE Support” Tab.

TIP Options and Procedures

Unlike other POS software titles, our POS Software can accommodate TIP entry in two ways, the standard Pre-Authorization/Post-Authorization way [for adding the TIP after the card is processed, after the customer leaves] and our innovative Pre-Charge TIP addition [for adding the TIP before the customer pays, while the customer is still present – which allows for soliciting TIPs with all payment methods like check, cash and charge]. Below we will describe the procedures for both ways of accommodating TIPs…

PRE-AUTHORIZATION / POST-AUTHORIZATION TIP PROCEDURE (only available for OpenEdge/X-Charge and Cayan credit card processing):

A.) When you are ready to check-out, select CHARGE as a payment method and then click TENDER, like for any other CHARGE transaction.

B.) At the Credit Card processing menu, instead of the standard “Process Card” in Cayan or the “Credit Sale” / “Debit Sale” in OpenEdge/XCharge, you need to click the “Pre-Authorization” button/option.

C.) The Credit Card processing will go on as usual, just as if you used the regular credit/debit card processing options, with the difference that the receipt that will print out will have a TIP line.

D.) Return the card to the customer, along with their copy of the receipt and yours – so they can fill out the TIP if they wish and sign the receipt.

E.) Once the customer fills out the tip receipt and leaves, either soon after they leave or much later, the manager needs to go to “Manager’s Menu” > “Post-Authorization” where all of the Pre-Authorized transactions will be listed for the date range of your choice.

F.) You need to select/ highlight/click-on the Pre-Authorized transaction that you wish to add a TIP to and click “Post-Authorization”.

G.) When the Credit Card processing screen opens up, again click “Post-Authorization”.

H.) In the pop-up window asking for the new total, enter the new total, which is the old total plus the tip (not just the tip, but the new grand-total) and click OK. Cayan Users are done with this step.

I.) Finally OpenEdge/XCharge users, need to click “Process” on the next screen.

PRE-CHARGE TIP ADDITION PROCEDURE:

A.) When you are ready to check-out, before clicking TENDER, you need to click the button “Tip Receipt”.

B.) There will be a pop-up window asking for the “TIP Amount” and at the same time the TIP receipt will print out. Do not fill this pop-up window asking for the “TIP Amount” until the TIP Receipt prints and the customer fills it out.

C.) After the customer has filled out the TIP Receipt and you know the TIP Amount, you can enter it in the pop-up window asking for the “TIP Amount” and click “OK”.
The TIP amount will be inserted into the sale (you will be able to see it on the sales screen).

D.) Then just tender the sale by clicking “TENDER”, just like you would any other sale.

P.S. Please make sure that in “Setup” > “Main Setup”, you have selected “Receipt Printer” in the “Printers Option”.


Can't See full program Screen

You are not seeing the “Log-In” button that is located on this screen (the first screen when you start the retail software), simply because the whole and full screen is not shown on your monitor. Your resolution (screen graphics) is set too low (probably 800 X 600 pixels or lower). You need to go to Start on your windows, control panel, display, settings and change your screen resolution (change it to 1024 x 768) and then click apply for the changes to take affect. This will improve the graphics on everything on your PC. What you will be doing by this is just increasing the resolution.
As stated in our ads, the minimum recommended resolution for running our retail software is 1024X768 pixels. This is our recommended resolution or a higher one, and the reason for that is because this is the standard right now. This is the standard in the PC industry and it has been the standard for a good 5-6 years or more. If your resolution is set to a lower one than this; you will just be improving the resolution by making these changes. You will make the screen show more items on it at once; that is all. You will be able to fit more on the screen, this is never bad, but it is an improvement and that is why it went to be the standard these days. What we mean by standard is… If you go and buy a computer in a computer store today (and for the past 5-6 years or more) it will come set to this resolution from the factory.

Please click on one of the links below to see a picture of how this log-in screen really looks on a 1024×768 or higher resolution:

POS MAID:
http://www.alexandriacomputers.com/Misc%20Pics/Log-InScreenPM.jpg

RESTAURANT MAID:
http://www.alexandriacomputers.com/Misc%20Pics/Log-InScreenRM.jpg

SALON MAID:
http://www.alexandriacomputers.com/Misc%20Pics/Log-InScreenSM.jpg

Item in Inventory but doesn't Process at Sale time

This problem could be occurring because you either didn’t set up the general options properly or didn’t input the inventory quantity number for the certain product. All this is explained in the manual, but you don’t need to go through it, we will help you right away…

So your problem could be caused by one of a couple possible reasons…

Please make sure that the Item# you are entering in the sales screen is the exact same spelling as the Item# entered in inventory.

2. Please go to “Inventory” > “Edit Inventory”. In the first field (item#) type in the Item# in question and press TAB or Enter. If the item is in inventory the rest of the fields will fill in with information you had previously entered. If so please, make sure that your quantity for this item is not 0, please make sure that you have a number greater than 0 representing an existing quantity of this item in stock.

3. Please count the length (number of characters, including special signs/punctuation and empty spaces if any) of the whole Item# in question. The POS software is set-up, by default, to only take-in Item #s with a length of 13 characters, simply because the worldwide Barcode standard is 12 characters, and in case you sell any books, the ISBN barcodes for books are 13 characters long. If this Item# exceeds the length of 13 characters, you can change this number of characters that the POS software accepts by going to “Setup” > “Main Setup” > “Barcode Format” and select the largest number of character length you think you will use for the Item #s in your business.

Excel Merging Problems

There are two common reasons of why this area would be a problem for a user:

A) Even though our retail software totally accommodates the transfer of the data from an Excel table, the software MS Excel 2000 or newer version is required to be installed on the given PC for the transfer purposes (after the transfer is completed it is no longer required).
So do you have the program MS Excel 2000 or newer version on your PC?

B) Most of the problems we had so far regarding this area of the software are almost always cases where customers do not get the format of the Excel table right. In order to eliminate this, we have made an Example Table, which is located in the “Merge from MS Excel” menu. You can locate this menu by going to import data menu, Import from Excel. Please click on the “Example Table” button. Please make your Excel table is in this exact format or if it is easier for you just fill your items in this table and than use the merge option.

Printer Doesn't Kick Drawer Open

1.) Every manufacturer in the world has a different DECIMAL code for opening the cash drawer with their POS printer. You can obtain the DECIMAL command that will open the drawer from your printer’s manufacturer.

If you are not sure of the decimal code that your printer uses to kick open a drawer, just contact the printer manufacturer and obtain the decimal code for kicking the cash drawer open, and while you are with them on the phone, make sure they check with you that all of your settings in the printer properties are correct and your driver is installed properly and their printer can support the brand of cash drawer you’ve obtained for it. In other words, make sure that everything is set and good on the printer side, because a halt can be caused by any little, ridiculous thing that may not be set right.

Even though the decimal code is supposed to be obtained from the manufacturer of the printer and their customer support, we try to help as much as we can, so on our website, under the “Support” tab or in the software itself under the “Knowledge Base” option, you can check in the “Hardware Questions” > “CASH DRAWER CODES” section, if we know and have collected the info on the printer brand and model that you own, if we have it, it will be listed in there and show the code needed. However, if we do not have your printer on the list, you will have to get that code from the printer’s manufacturer support or the technical manual for the printer, if you have it.

2.) When you learn the DECIMAL code for your printer, you need to go to our software, “SETUP” > “HARDWARE SETUP”. Once in this menu, you need to select “USE A CASH DRAWER”.

3.) Then select your printer name from the “drop-down list menu” that says : “Select your receipt printer (the one your drawer is connected to)”. Please note that you need to select the printer from here, the printer (if properly installed in Windows) must be already contained in this list, if it is not, please let us know, that may tell us of a different problem with your printer’s installation on your PC and we will be able to help you better with that in mind.

4.) Where you have 5 text boxes, which say “Enter the Decimal Code”… Each box is currently blank or at 0 -zero, you need to input the DECIMAL CODE (which is consisted of multiple groups of numbers) recommended by your printer’s manufacturer in these boxes (number by number in each box) in order for the printer to be able to kick your cash drawer open.

5.) After this please click on “Submit Changes” and restart the software for these changes to take effect.
After you start the software again, your cash drawer is ready for kicking!

So generally speaking this will ensure the drawer to kick open. But also make sure that the cash drawer you’ve got is 100% compatible to the printer you’ve got it connected to and that the cable that connects them is 100% compatible to both (contact equipment manufacturer if not sure). That’s why it is generally recommended to get all of your equipment from the same seller, that way you’ll make sure it is compatible.

Suggest All The Special Hardware I Can Use

Here are some suggestions for additional / optional hardware for your POS software. Keep in mind these are optional additions to the PC that you’ll run this software on and even though they will make your work a lot easier, help you accomplish tasks a lot faster and make you look more professional in front of your customers, these additions are not a must, they are not required, the software can run on just a standard PC with no special POS additions as well.

1. Barcode scanner: Technically speaking all the USB and PS2 barcode scanners work with our software, just watch out and do not buy any serial port barcode scanners because this is a very old standard, therefore these scanners would be very old or from an old stock. Almost all of the USB and PS2 barcode scanners come with no drivers because they are plug-and-play compatible, but if you run into some that require drivers make sure they include Windows compatible drivers. As long as you purchase brand new equipment you should not have any problems and our software works with all of them.

2. POS receipt printer: There are dozens of printers you can choose from, our software works great with brands like POS-X, Epson, Ithaca, Samsung and many others. You must make sure though, that this printer will be capable of opening a cash drawer if you are interested in a electronic cash drawer in the future and when you purchase this cash drawer you must make sure it is compatible to this printer. Another little advice is to make sure this printer regardless if purchased new or used, comes with Windows drivers, since our software is a 100% Windows software , it only works with properly installed Windows compatible devices, so just make sure this printer works for your Windows and it comes with its Windows drivers.

3. Electronic cash drawer: Please note that in order to use/operate an electronic cash drawer (to have it open automatically on sales), you must have a receipt printer that is compatible to that cash drawer because the electronic cash drawers for “Point of Sale” systems do not connect to the PC but are connected to and controlled by a receipt printer. That is why it is always recommended that you purchase the cash drawer and the receipt printer together; to make sure they are fully compatible to each other and that the cash drawer connects to the printer (not the PC).

4. Credit card / Magnetic Card swipe-reader: This device is very handy and has many uses:
a) Swiping credit cards for customer’s purchases (instead of manually entering every digit of information from every single card);
b) Swiping security clearance cards (manager’s passwords can be impressed on magnetic cards);
c) Swiping employee security clearance / log in / time clock cards (employee’s ID # can be impressed on magnetic cards).
Technically speaking all the USB and PS2, “3 Track” magnetic card readers work with our software, just watch out and do not buy any serial port magnetic card readers because this is a very old standard, therefore these readers would be very old or from an old stock. Even if the USB and PS2 , “3 Track” magnetic card reader comes with no drivers because they are plug-and-play compatible, this shouldn’t be a problem at least for credit card reading, but if you run it to some that require drivers make sure they include Windows compatible drivers. As long as you purchase brand new equipment you should not have any problems and our software works with all of them.

5. Barcode printer: Even though many smaller companies do not use this device, because the task of printing barcodes can be accomplished with a regular printer with good printing quality capabilities, some more professional businesses prefer to have a special barcode printer. This provides a higher quality barcode printing (assures barcode scanning from the first attempt, without many problems) and eliminates the need of manually cutting the barcode from the regular printer’s page and wasting paper that has only a portion of it printed in barcodes and a large unused portion for disposal. Just like a standard printer, there are no special needs or instructions for setting up barcode printers, you just purchase it and install it on your PC according to its manufacturer’s instructions and you are ready to use it and print professional barcode labels.

6. Touch Screen Monitor: Even though not necessary, if the mouse and keyboard slow you down, you can work faster utilizing a Touch-Screen monitor. Our software is fully compatible with any touchscreen monitor that is properly installed with its Windows drivers. The resolution needs to be 1024×600 or higher. Also, our software offers an on-screen keyboard for touchscreens.

7. Pole Display: Our software supports POLE DISPLAYS that are 100% Epson Compatible (work with EPSON POS D101 mode commands) with COM Port connection/interface.
We recommend the POS-X pole displays (like the POS-X XP8200 models), as most compatible to our software and most thoroughly tested with our software or any other models and brands that actually support the EPSON POS D101 mode commands and work with COM Port connection/interface [meaning Serial connection or a USB connection of the type that is actually a serial emulating USB].

8. Weigh Scale: Our software integrates with Weigh Scales that support the “ECR – NCI” Serial Communication Protocol, with COM Port serial connection / interface. We recommend those Weigh Scales that operate in this mode, as the compatible Weigh Scales to our software.

The “ECR – NCI” is a mode of work or protocol, not to be confused with a brand name (even though there is a NCI brand name weight scale manufacturer [and of course they support the “ECR – NCI” mode/protocol]).

So this mode of work or protocol (“ECR – NCI”) encompasses many different brands and many models of weight scales.

You need to look for scales that have a setting/mode/protocol called “ECR – NCI”.

Also keep in mind that scales usually have more modes that they can work with and they are simply switched with a switch or through their software drivers, to set them or switch them from one to another mode (to select the mode you desire to use). So just because you have purchased a weight scale advertised to work in the mode that you need, it does not mean it will be set to that mode right out of the box for you. You may need to check which mode it is set to by the factory as default and you may need to switch it to the one you need (in our case “ECR – NCI”).

Here are some other modes of work for scales (but these are not compatible to our software) :

8213 – (usually associated with the Sharp brand)
2250 – (usually associated with the Swintec brand)
TEC – MA-1535/1595 compatible (usually associated with the TEC brand)
ATT – (usually associated with the AT&T brand)
o4000 – (usually associated with the Olympia brand)

Now we are not telling you to stay away from these brands, because usually the weight scales from these brands will also have 5-6 modes of work that they are compatible with and you just need to make sure they are set to “ECR – NCI” and that “ECR – NCI” is an option.

Scanner Doesn't Scan

If your barcode scanner is ready and fully installed and in working order it should work on many Windows programs not just our retail business software, you can test it in any text processing software in Windows, for example you can go to Word or enter your email program or anywhere you can type text into and scan a barcode with your scanner, your scanner should type in the numbers or text into this program. If your barcode scanner is not scanning the barcodes at all, your barcode scanner is either broken, missing Windows drivers, or otherwise improperly installed on your computer or you have a very old standard of a scanner that does not work with the type of the computer or Windows version that you have or maybe it is proprietary and it only works with the software and POS hardware from its manufacturer.

Technically speaking all the USB and PS2 barcode scanners work with our retail business software, just watch out and do not buy any serial port barcode scanners because this is a very old standard, therefore these scanners would be very old or from an old stock. Almost all of the USB and PS2 barcode scanners come with no drivers because they are plug-and-play compatible, but if you run it to some that require drivers make sure they include Windows compatible drivers. As long as you purchase brand new equipment you should not have any problems and our retail business software works with all of them.

Printer Not Printing

Our retail management software prints through the windows drivers for your printer, just like every other Windows compatible software you may have on your PC. When your printer doesn’t print, either something is physically wrong with your printer because it is not printing or something is wrong with the windows drivers of your printer (Make sure you have installed windows drivers for your printer). In other words you need to make sure that the windows recognizes your printer first. Make sure when you go to “Control Panel” and “Printers” that you have that printer installed in there and windows sees it normally and there are no errors and Windows is ready for printing. When you are in this area, right-click on your printer’s icon and select properties, then in the Properties Window click on :”Print a Test Page” and see if a test page prints out, if a normal looking test page comes out, this is an indication of everything being OK with your printer and the drivers on Windows. We’ve had cases where printers are not printing clearly or printing something that’s not well aligned or there are some other anomalies about the printout, which is when you can say that maybe the software is not compatible with the printer or something needs to be adjusted. But if your printer does not print at all, you have a different issue at hand and that’s either missing drivers or not properly installed drivers in windows or something is wrong with your printer and you need to contact your printer’s reseller or manufacturer.

– Please make sure that you have set up our retail management software to print by going to “SETUP” > “HARDWARE SETUP” and select either “Receipt Printer” or “Invoice/Form printer” and click “Submit Changes”.

– Also in our retail management software under “SETUP” > “HARDWARE SETUP” in the menu that says “Select Printers for Each Printing Task” , make sure to select the printer that you own in the “drop down” – list menu for all different print jobs

(your printer should be listed in there, let us know if it isn’t, because this would indicate a different problem with your printer).

– Also please let us know if there are any error messages that show up in our software that you can tell us about, that occur as you are attempting to print with our software and your printer. – And finally please let us know if you are able to at least print some reports or anything at all in our software, but you are just not able to print receipts and/or if the software freezes when it is supposed to print the receipt [after pressing “Tender”], because these symptoms would indicate a problem with improper cash drawer settings (even if you do not have a cash drawer), we would need to know if any of these exact symptoms occur , so we can help you better.

How do you choose when to have a receipt print and when not to?

1.) If you do not like to have receipts/invoices printed…
You need to go to “setup”, “main setup”, than under the printer’s option, select “No printer (Turn off printing)”. Than click “Submit changes”, and you are done.

2.) If you like to have receipts/invoices printed…
You need to go to “setup”, “main setup”, than under the printer’s option, select a type of printer. Than click “Submit changes”, and you are done.
Thank you.

3.) If you do not like to have receipts/invoices printed all the time, but just some times, when you choose to, on the run, as you are selling…
First you need to turn the printing “Off” for the software to not print invoices/receipts, as explained in the case #1.
So the software will usually not print invoices/receipts. Then whenever you decide to have a receipt/invoice print, all you need to do is, after you Tendered the sale, simply click the option “Print Last Invoice” under “History”. This option is good for this purpose, because it does not require you to change the permanent setup of the software to printing receipts/invoices, but it will simply just print the last one, for the last sale, regardless if your permanent setup is “On” or “Off”.

Frequently Asked Credit Card Processing questions

There are four Software Solutions for Credit Card processing, integrated within our software (X-Charge, Cayan, ChargeItPro and Mercury); Combined together they offer over 20 different Credit card processors, therefore, there are five parties to contact in case of questions. Please look at the following list for contact info on each of these options:

A.) Cayan
Phone number: 1-800-498-0823
Email: Referrals@Cayan.com

B.) X-Charge
Phone number: 1-888-370-4004
Email: StartNow@OpenEdgePay.com

C.) ChargeItPro
Phone number: 1-800-989-2135 x317
Email: BillC@ChargeItPro.com

D.) Mercury Pay
Phone number: 1.800.846.4472 Opt 2
Email: salessupport@mercurypay.com

How to Generate Barcodes with my PC ?

The way to generate and print barcodes through our retail software is not very complicated, but it may require you to install the barcode font “IDAutomationHC39M” on your PC. If you cannot see barcodes on your screen or printouts, where they are supposed to be appearing, or you have experienced an error while attempting any “barcode printing”, this is most likely due to your PC lacking the barcode font “IDAutomationHC39M”. Without it , you will not be able to print barcodes.

You see, the barcode font is just like any other font, like the fonts you use in typing on your PC screen every day. You’ve probably noticed, when you select a different font, the letters look different. Well, that is what a font is in essence, it just tells your PC what shape to type or show on the screen and on the printer or what kind of a symbol to show after you press a button on your keyboard. The barcode font tells your PC to put certain lines with a certain width and spacing between each other depending on the character or number they will represent, and that is how the barcode is generated.

Now that this is clear, you understand why you need to have this font installed in your Windows in order for it to be used in any software whatsoever including our software as well.

If you do not have the barcode font and our barcode feature didn’t work for you, after you’ve tried it once, you will need to obtain this barcode font. You may purchase a barcode font or you may obtain it for FREE (depending if the type of your organization qualifies to have a FREE barcode font from a certain barcode font developer).

There are many companies out there, that offer barcode fonts for free. One such company that offers FREE barcode fonts is: “http://www.bizfonts.com/free/”. Please understand our company – “Alexandria Computers, LLC” is in no way affiliated with “bizfonts.com” and we are not legally liable for your utilization of their fonts or your inability to utilize their fonts and we would encourage you to read all of their licenses, agreements and policies, so to make sure that you are not using their FREE fonts, if your way of using their fonts or your type of organization/business does not qualify for FREE usage (so we are also not liable for your regard or disregard towards their licenses, agreements and policies for their FREE fonts).

If you visit their website and then click on the provided link for barcode font download. After you download the barcode font, please remember where (in which folder) you have it downloaded because you’ll need to specify that later. If you obtain the barcode font from “http://www.bizfonts.com/free/”, please note that this file that you will download is zipped (compressed with a zip archive) in order for a smaller file size and a faster download. This means you will need to extract the downloaded zip file after its download, by locating it through your “My Computer” menu and right-clicking on it and selecting “Extract-All”. This action will extract the file and the fonts from it in this location and they will be ready for installation.
Then simply go to “Start” and then “Control Panel”, and then click on “Fonts”. In the “Fonts” menu, you need to click on “File” and then “Install New Font… This is where you are going to specify where the font you’ve downloaded and extracted is located, choose that folder and point to the file of the font, select it from the “List of Fonts” area and click “OK. Now you are done installing the new barcode font and you need to try the above barcode printing instructions again. If your printout didn’t work again, or you have experienced an error while attempting the above “barcode printing” instructions again, this is most likely due to your printer not being barcode printing capable and compatible.

Restaurant Maid - Can Orders be Displayed on Kitchen/Bar Monitor(s)?

Our software doesn’t display the orders on a kitchen/bar monitor.
Our software works in a more innovative way to save you the expense of supplying too many monitors and PCs and the complexity of your cooks and bartenders having to operate PCs in a messy environment (mouses and keyboards will malfunction constantly in these environments). Our software works by printing the orders in the kitchen and bar (as necessary). So they do not show up on a monitor, but they print out to the kitchen’s and/or bar’s printer and each cook/bartender can tear the little printout order and take it with them to their station (it has proven to be a smarter method of working). Also when the dish/drink is ready, every little order-printout can be placed next to, or under the plate/glass, so that the waiters will not mix up dishes/drinks that look similar but have a little different modifications (like extra cheese etc..) (this has really proven to be a smarter method of working and we hope you will like it).

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Your Windows is either missing or doesn’t have the Access DB driver properly registered.
There are two possible ways to fix the problem you are experiencing (because there could be two causes for it) :

1.) The first remedy to your problem could be simply installing the missing DB driver, which you can obtain from our web page along with detailed easy-to-use instructions, by clicking on the link below:
http://www.alexandriacomputers.com/Mdac2.0/MDAC_TYP.EXE

2.) If the first fix didn’t work, then the DB drivers failed to install simply because your Windows is either not up to date (all the way including all the Service Pack updates) or your Windows is not Microsoft Validated.

Also as we state in our ads, the minimum software requirements for this software is a fully validated and up-to-date version of Windows 2000, so please make sure you are using this operating system or a newer one. So you need to go to www.Microsoft.com and fully validate and update your Windows.

Firstly, the computer’s operating system that the program is to be loaded onto, before it will work, it has to be Microsoft Validated, and up to date with all service packs and updated prior to trying to load the program. It will not load until that has been fully completed.
On validating your version of windows via the Microsoft web site, this also includes registration i.e.: name & address of the individual or multi-user licenses for the use and to be used on various machines. Although if run via a network i.e.: 1 mainframe server then 1 license is sufficient.

– AFTER YOU ARE DONE WITH THIS, SIMPLY RE-INSTALL THE SOFTWARE!

RUN-TIME ERROR 48

RUNTIME ERROR 48:
There is a .dll file conflict, which means that some other program is probably using the same file. Disable all other programs that may be running in the background (anti-virus, download managers, Instant Messengers, etc.), then reinstall the program.

RUN-TIME ERROR 52, BAD FILENAME OR NUMBER

According to Microsoft Support, this problem occurs (assuming everything else is fine on your system) when, in your Windows, you have given your printer a name that contains an empty space(s).

Example: if your printer’s name is “HP 550”, this error may occur, if the printer’s name is re-named to “HP550” (no empty spaces), this error will not occur.

This is a well known and documented error of the Printer Drivers in Windows, it will happen with some software and not with other, almost randomly. For more information on how to solve it and better description of it, Microsoft has dedicated a whole page on their “Support – Web Site” to this issue (we encourage you to read it by clicking the link below):
http://support.microsoft.com/kb/252607/en-us

RUN-TIME ERROR 53, FILE NOT FOUND

RUN-TIME ERROR 53, FILE NOT FOUND… As the error message suggests, a file could not be found on the PC, there are many things that could be set up incorrectly or misplaced to trigger this error since there are a lot of files in use on this system. But we will list all of the possibilities for you and with your help and further explanation of your exact setup of the system on your location we will fix this ASAP: 1.) If you are using the software on more than one PC and/or in a network… You must have the POS software installed on all PCs that are going to be in the network with equipment that you need to use in this software. In other words, if you have a printer on a PC in the network and you need to use this printer from another PC in the same network with our software, you must make sure both those PCs have the POS software installed. 2.) To make sure that every PC can communicate properly with every printer in the network, YOU MUST INSTALL THE PRINTER’S DRIVERS ON EVERY PC. In other words, if you have 2 PCs and let’s say the printer is connected to PC #1 and you have installed the drivers on PC #1, that is only half of the job, even though the PC #1 can use the printer now, the other networked PC (PC #2) will not be able to use this printer until you install the printer’s drivers to this PC as well. The only difference in installation is that for the second PC that doesn’t have the printer installed directly to it, but will use it through a network, when you go to “ADD PRINTER” option, you will need to select the option “Networked Printer”. Please make sure that these two issues are taken care of. You must have the POS software installed on every PC in the network and have the proper setup in the POS software for the common location of the database file and you must have all the printers’ Windows drivers installed properly on every PC in the network. You can check if this is done properly for every PC in the network, when you go to “Control Panel” and “Printers” make sure you have that printer installed in there and windows sees it normally and there are no errors and Windows is ready for printing. When you are in this area, right-click on your printer’s icon and select properties, then in the Properties Window click on :”Print a Test Page” and see if a test page prints out, if a normal looking test page comes out, this is an indication of everything being OK with your printer and the drivers on Windows. 3. ) This error may be due to a file that cannot be found from the software, so it wouldn’t hurt to re-install the software, maybe the first installation was not very successful for some reason. 4.) Please let us know if: You are using more PCs in a network or the PC that has the POS software running is not the PC that the software is actually installed on (but it is on a network server (other PC)); 5.) Please also tell us if you are using a receipt printer and have successfully installed the Windows drivers for it and if this printer is networked from another PC or is it plugged on the PC that has this software running; 6.) Please tell us if you are attempting to open a cash drawer with the receipt printer when this error occurs or not? And how is this cash drawer connected to the system (is it connected to the PC directly or is it connected to the Printer)? See all these different factors can trigger run time error 53, so we need to know how many possible things there may be that are set wrong to trigger this error, so that we can advise you on how to fix this problem and what to look in to. I know we threw too many different ideas at you regarding the Error 53, but we don’t want to scare you in to thinking it cannot be fixed, we just want to know exactly what you have on your system so that we can narrow it down better. You see this error unfortunately (since as it says the system [in your case Windows] cannot find a certain file, which it doesn’t list the name of that file), this file can be from anything (like 1. Our software file [if the first installation wasn’t very successful for some reason or the installation of our software is on some other computer, but you are trying to run it from a PC that is just network to it but it doesn’t have the software installed on itself , 2. Printer driver file, if the printer is installed on a network, but not installed even as a network printer on the PC you are using, 3. Cash drawer kicking code is wrong or the receipt printer doesn’t support that cash drawer type in order to kick it open on a sale.) But as soon as you describe your setup and environment over there will help you narrow this down quickly.

RUN-TIME ERROR 76: PATH NOT FOUND

RUN-TIME ERROR 76: PATH NOT FOUND… According to your error message and the Windows Database for common errors, we were able to narrow this problem down pretty quick. Don’t worry, this is an easy fix. Somehow, probably while you were trying out different options for the software and trying to learn it, you have changed the value for a network path of the database or the original location of the database file in the main setup. All you need to do to fix this is go to “Setup” > “Main Setup” and click the button on the bottom of the screen that says “Restore Defaults” then click “Submit Changes”, this will restore the original settings for the value for a network path of the database or the original location of the database file in the main setup. After this you can go on without problems and make your changes in the setup as needed, but do not change the entry in the area that says “Networking” if you do not know exactly what you are doing and what this does exactly.

RUN-TIME ERROR 482, PRINTER ERROR

RUN-TIME ERROR 482, Printer error For some reason Windows cannot find your printer to be ready to print. This error can be caused by a few different causes: 1.) If you are using a printer that is not directly connected to the PC that you get this error on, but is instead connected on another PC in a network… This has been traced to the fact that the space characters, within the path name, for a printer, could be a problem, for example: ‘\\Server\Printer’ is OK, will print to this network printer ‘\\Server\HP Printer’ is not OK, will give a printer error (482) ‘\\Print Server\Printer’ is not OK, will give a printer error (482) Solution Rename the printer path to remove all spaces. 2.) Your printer (whether in general or because of improper Windows settings) cannot print images, pictures or graphics. It means your printer is incapable of printing anything but text (whether in general or because of improper Windows settings). It is a “text only printer” (whether in general or because of improper Windows settings). Here is what you need to do and check for next … A.) If this is true, if you have an old or simpler model of a printer, that cannot print graphics (you can verify this with your printer’s manufacturer tech support), in that case you simply need to make sure to set our software to not print anything but a text receipt, so there is no need for the printer to print graphics that it cannot handle. You need to make sure to go to “Setup” > “Invoice / Receipt Setup” and select “NO” for printing a Logo (you cannot print a logo if you cannot print graphics). Also select “NO” for printing a barcode (you cannot print a barcode if you cannot print graphics). Then simply submit the changes so they take affect and you will be able to print a “text-only” receipt, so it will not present a problem to your text-only capable printer. B.) If this is not true, if you know for sure (maybe from your printer’s manual or talking to the printer’s tech support) that your printer is capable of printing graphics, then you need to check for these two situations that are causing your Windows to think that your printer is not capable of printing graphics: I.) If you have not installed a Windows driver at all for your printer, make sure you do install one. In other words you need to make sure that the Windows recognizes your printer first. Make sure when you go to “Control Panel” and “Printers” that you have that printer installed in there and Windows sees it normally and there are no errors and Windows is ready for printing. When you are in this area, right-click on your printer’s icon and select properties, then in the Properties Window click on :”Print a Test Page” and see if a test page prints out, if a normal looking test page comes out, this is an indication of everything being OK with your printer and the drivers on Windows. II.) Check the driver that you have installed (talk to the customer support of the maker of the driver or your printer), because many times printers are sold with these “Text-Only” drivers that only make the printer capable of printing text and nothing else. I do not know why such drivers are distributed, but they limit the capabilities of the printer to print anything but text and if you are using such a “text-only” printer driver, you will need to replace it with the manufacturer’s original and proper Full Windows Driver for that printer that does utilize and unlock all of that printer’s capabilities (not just printing text, but printing images, graphics, barcodes, opening a cash drawer, etc…) 3.) Our software is trying to print a receipt or a report to a printer and it cannot find a printer properly installed on your PC. When a printer cannot be found it could be because: A.) There is simply no printer connected at all and you didn’t want to print receipts on the first place. (In this case you need to go to “Setup” > “Main Setup” and in the Printer Option select “No Printer (Turn off printing)” and finally click “Submit Changes” and restart the software for the changes to take effect. B.) The printer is connected to the computer and the windows drivers are installed properly, but the printer is simply turned off or unplugged from the power outlet or has no paper or there is a paper jam. C.) The printer is there and turned on. So it may just look like it is ready to print, but there is no proper Windows driver installed for the printer and this driver is not selected as the default printing driver in “Control Panel” > “Printers and Faxes” menu and the Windows operating system doesn’t even recognize the printer. So to help you fix this rather simple problem, please let us know … Do you have a printer on this PC? ; Is it turned on and plugged on to the PC and in the power outlet and ready to print? ; And finally… Are there drivers for it in “Control Panel” > “Printers and Faxes” menu and are they selected as default Printer drivers on your PC?

SYSTEM FILES ARE OUT OF DATE

As advertised in our website and all of our web ads, our software is compatible with any version of Windows VISTA, XP, 2000, 2003, or ME. This error can show up because of one or more of the following three reasons: 1.) You are using an operating system older than Windows 2000, an operating system that is not listed above. Please install and run our software on one of the above described operating systems. 2.) You know how almost every software’s installation says something like: “Make sure to close down all the programs you are running before continuing”, our installation states the same as well. The reason being is that an error like this may occur if at the time of installation you are running other programs as well. Installation time is critical processing time where there is a need for changes and verification of system files and this could produce an unnecessary error if those system files are being used by another program running and using them as well at the moment of installation. So please make sure to close all of your programs and try the installation again. To be absolutely sure all of your other programs are off, you can also run Windows in safe mode and try to install the software in safe mode. To learn how to activate Safe Mode in Windows, click on the following link: http://www.pchell.com/support/safemode.shtml 3.) You have obtained our software much earlier than our newest software update release, which offers the support and compatibility for all of the operating system listed above. If this is the case, please download the current version of our software from our website and re-install it. If you have important data in your database that you do not wish to loose, during installation, simply choose not to overwrite the file PM22.mdb, RM22.mdb, or SM22.mdb, choose to keep this file. For extra security, you can backup this file before you start the re-installation.

vb6stkit.dll NOT A VALID WIN IMAGE

Setup fails with a ‘vb6stkit.dll is not a valid Windows image’ error This is a documented Microsoft Windows bug. Here are some suggestions for addressing it: On the target computer, search for a copy of your application’s .cab file(s) in the Windows folder (or Winnt folder on NT). If found, delete the .cab file(s). Setup places the .cab file(s) in the Windows or Winnt folder and removes them at the end of a successful Setup. However, if the installation program exits abnormally, the .cab files may be left on the system. (In Space Watch pro v4 the CAB file is named ‘swatch.CAB’) In the Windows\Temp folder (or the folder specified by the TEMP environment variable on NT), look for a subfolder named Msftqws.pdw. If found, delete the subfolder. (In Space Watch pro v4 this may also be a subfolder called ‘Space Watch pro 4’) On the target computer, locate the following files. If any of these files have a size of 0 bytes, delete the file: \Windows\System\Vb6stkit.dll (or \Winnt\System32\Vb6stkit.dll), \Windows\St6unst.exe (or \Winnt\St6unst.exe) Run Setup again.

The system file is not suitable for running MS-DOS…

The following message represents a documented Microsoft Windows Bug… The system file is not suitable for running MS-DOS and Microsoft Windows applications. Based on the above message, Microsoft Support claims that a certain file on your Microsoft Windows operating system is either missing or damaged. We will give you a link to the Microsoft Support web page; so that you can follow their instructions and fix this bug in your Windows (this will require your Windows CD-Rom at hand and require you to have a legally acquired copy of Windows). After you fix your Windows file that is missing or damaged, following Microsoft’s instructions, go ahead and re-install the software itself and it should go sooth from there on. Here’s the link to Microsoft’s Support Web page that explains the resolution of the problem you are having with your Microsoft Windows Operating System: http://support.microsoft.com/default.aspx?scid=kb;en-us;324767

C:/Program/POS Cannot create directory

This error message, basically means that for whatever reason your system is not allowing our software to create the folder C:/Program/POS. This shouldn’t be happening, in order for a new software to be installed, your system must allow creation of folders. This could be because of some user restrictions, if you are not logged in your system as an administrator, but as some other less privileged user, or it could be because of some other networking restrictions if you are in a network environment. Please check these possibilities.

RUN-TIME ERROR 75: PATH/FILE ACCESS ERROR

According to Microsoft Support, Run Time Error 75 is a very simple error. If you get this error, your system is telling you that it just cannot access a specific file from the software/application you are currently running because of a permission/access issue. This could result from of these three possible issues: 1. Program does not have rights or access to a file. Often this is caused when a program is trying to access a network file it doesn’t have proper access to either because of network privileges or something is blocking the program. This issue can also be caused when the file is being used by another program or is read-only. In your case, using our software, your Windows operating system is telling you that it doesn’t have proper access to a file from our software either because of network privileges or because the file is being used by another program or is by accident or because of network privilege issues made read-only. Few recommendations: – If you are logging in on the PC that contains our software, make sure that you are logging in as the administrator or a user with full rights to read/write to the location/path of our software. – If you are trying to use this software from a PC that is networked with another PC that actually contains our software, make sure the networking permissions and access rights allow full rights to read/write to the location/path of our software. – Make sure that from the location you are running our software, none of its files appear read-only because of any access issues. – If you cannot make these things work, seek help from a Windows networking professional or run the software on a single (non-networked PC with one user in windows that has all the administrators’ rights). 2. Another possibility is that your Run Time Error is caused by you not inputting the correct Printer Port (maybe misspelling it or totally inputting the wrong name for it) in the Main setup area where you choose to use a Cash Drawer. And this can also be the case even if you were able to already use the software before and had it operate well before, it could be a case of someone switching the printer port (maybe if you moved the PC or printer and then when reconnecting it, you connected it to a different port then the original one). To find out if this is the case, you need to go to Main setup and set the cash drawer kicking options with the printer port that you think is correct and try to tender a sale, to see what is going to happen (this error will probably occur again). If this is the problem, the error will occur again, you can try to turn off the cash drawer option all together and tender a sale to see if the error is going to disappear. If we are correct in these assumptions, then that is your problem, you either do not know the correct port for your receipt printer or you are misspelling it (maybe adding to many characters or have some missing characters in it). To get the absolute correct printer port please go to Printer Settings in your Control panel in Windows and right click on your receipt printer’s icon to select Properties. In its Properties menu, you will find your receipt printer’s correct printer port and the full and correct spelling of it. 3. In Windows Vista, even if you are signed on as the administrator, you are not running your programs as an administrator necessarily (in other words you do not have full path and file access rights), unless you right-click on the given program and select the option to “run as an administrator”. If this was your issue and this fixes the problem, a permanent solution would be to right click on the software title (our software) in the Windows Vista program menu (in “All programs” under our program name) and select properties, then under “Shortcut” and then under “Advanced”, select “run as an administrator” and also under “Compatibility” select “run as an administrator”. Then select “Apply” and “OK”. This will ensure that every time the software runs on your system under your Windows Vista log-in, it is always started as an administrators program- in other words with full path and file access rights.

RUN-TIME ERROR 75 - >>> WHEN UPGRADING <<<

This means you do not have the access rights to certain files on your PC… Even though you may be signed-in as an administrator in your Windows, the Windows Vista may still not give you full access to database files before you make sure you grant yourself this access to those certain database files. – In Windows Vista, even if you are signed on as the administrator, you are not running your programs as an administrator necessarily (in other words you do not have full path and file access rights), unless you right-click on the given program and select the option to “run as an administrator”. If this was your issue and this fixes the problem, a permanent solution would be to right click on the software title (our software) in the Windows Vista program menu (in “All programs” under our program name) and select properties, then under “Shortcut” and then under “Advanced”, select “run as an administrator” and also under “Compatibility” select “run as an administrator”. Then select “Apply” and “OK”. This will ensure that every time the software runs on your system under your Windows Vista log-in, it is always started as an administrators program- in other words with full path and file access rights. If the above instructions did not help with this problem, then to remedy this issue you need to do two additional things: 1) Change the security settings on your Windows system allowing you full access to database files into the folder “C:\POS\”, here is how to do this: – Right-Click on the Windows start button on the left bottom corner of your Windows screen. Select the option “Explore”. Than select the location “C:\POS\”, (you do this by clicking on (C:), on the left side of the new window that will open up, than on the right side select the folder “program files” by double clicking on it. And finally on the left side select the folder “POS” by double clicking on it). – Right-Click on the “PM228” database file (not the file with the orange logo on it that says application for type, but the other PM228 file). – Select “Properties” and than select the “Security” tab. – In the box that says “Group or User Names”, select each group or user name, one by one and check in the box that says “Permissions for system” to make sure that all of these user names have full control allowed with a check mark in the box that says “Permissions for system”. – When you get to a group or user name that does not have full control allowed with a check mark in the box that says “Permissions for system”, for this you need to click on the “edit” button and click “continue” if you are prompted to confirm this action, select again the group or user name that did not have full control and in the “Permissions for users” box, click on the “Full control” box that says “Allow”. Click “Apply” than “OK” and another “OK”. – Than in the earlier “Explore” window, right-click on the “PM228” file with the orange logo, select “Properties”, select the “Compatibility” tab, than in the lower part of this window, where it says “Privilege level”, put a check mark on the box that says “Run this program as an administrator”, than click “Apply” and click “OK”. 2.) You also need to change the security settings on your Windows system allowing you full access to database files into the folder “C:\POS\”, here is how to do this: – Right-Click on the Windows start button on the left bottom corner of your Windows screen. Select the option “Explore”. Than select the location “C:\POS\”, (you do this by clicking on (C:), on the left side of the new window that will open up, than on the right side select the folder “program files” by double clicking on it. And finally on the left side select the folder “POS” by double clicking on it). – Right-Click on the “PM228” database file. – Select “Properties” and than select the “Security” tab. – In the box that says “Group or User Names”, select each group or user name, one by one and check in the box that says “Permissions for system” to make sure that all of these user names have full control allowed with a check mark in the box that says “Permissions for system”. – When you get to a group or user name that does not have full control allowed with a check mark in the box that says “Permissions for system”, for this you need to click on the “edit” button and click “continue” if you are prompted to confirm this action, select again the group or user name that did not have full control and in the “Permissions for users” box, click on the “Full control” box that says “Allow”. Click “Apply” than “OK” and another “OK”. – Than in the earlier “Explore” window, right-click on the “PM228” file with the orange logo, select “Properties”, select the “Compatibility” tab, than in the lower part of this window, where it says “Privilege level”, put a check mark on the box that says “Run this program as an administrator”, than click “Apply” and click “OK”. Now you have setup your Windows to allow YOU to change and overwrite database files into your own “Program Files” and “POS” folder, so that you can successfully upgrade any software that you like with a database in these folders. Now you can continue upgrading our software and you will no longer see the error that you have been experiencing.

RUN TIME ERROR 5

Run time error 5 is usually an error that appears when you have entered a wrong code for opening the cash drawer or entered wrong cash drawer settings. Please check your printer’s code for opening cash drawers and check the port this printer is using and see if they are properly entered in the Main Setup section of our software. Please let us know if you need more detailed help in finding out your printer’s code for opening a cash drawer or finding out its port. A) If you do not have a cash drawer connected to your receipt printer, in the Main Setup of our software select “No Cash Drawer” and this error will forever go away. B) If you do have a cash drawer and you were attempting to set it up, then it is not set up properly and that is why you are receiving this error. Here’s how to set it up correctly: When you go to “SETUP” and click on “MAIN SETUP”, in the sub-menu “CASH DRAWER & RECEIPT PRINTER SETTINGS”, you need to select the option to “USE A CASH DRAWER”. Every manufacturer in the world has a different DECIMAL code for opening the cash drawer using the POS printer. You can obtain the DECIMAL command that will open the drawer from your printer’s manufacturer. So generally speaking this will ensure the drawer to kick open. But also make sure that the cash drawer you’ve got is 100% compatible to the printer you’ve got it connected to and that the cable that connects them is 1005 compatible to both (contact equipment manufacturer if not sure). That’s why it is generally recommended to get all of your equipment from the same seller, that way you’ll make sure it is compatible. If you are not sure of the decimal code that your printer uses to kick open a drawer, just contact the printer manufacturer and obtain the decimal code for kicking the cash drawer open, and while you are with them on the phone, make sure they check with you that all of your settings in the printer properties are correct and your driver is installed properly and their printer can support the brand of cash drawer you’ve obtained for it. In other words, make sure that everything is set and good on the printer side, because a halt can be caused by any little, ridiculous thing that may not be set right. When you learn the DECIMAL code for your printer, you need to go to our software, “SETUP” > “MAIN SETUP”. Once in this menu, you need to select “USE A CASH DRAWER” and where you have 7 text boxes, each one is currently blank, you need to input the DECIMAL CODE (which is consisted of multiple groups of numbers) recommended by your printer’s manufacturer in these boxes (number by number in each box) in order for the printer to be able to kick your cash drawer open. Also make sure you are getting the printer port right in this “Setup” area where you insert the kicking code, if your printer port is wrong, this will not work as well. A common mistake users do in this area is that they assume that “USB” is the correct port name for a USB printer, LPT for a LPT printer and COM for a COM printer. This is never the case simply because when you install the USB printer’s driver, usually the port designation is USB001, USB002, USB003, etc. or it is named with a totally different name that does not involve the word USB at all. Note how the LPT port is never named just LPT, but it is usually LPT1, LPT2, etc., also the COM ports are usually named COM1, COM2, etc. To be absolutely sure of the exact name of the port your printer’s driver is using, just go to the “Control Panel” in Windows, then go to “Printers and Faxes”, then right-click on your receipt printer’s icon and select “Properties”, in here under the “Ports” tab, you will find the port name that your particular printer is using. After this please click on “Submit Changes” and restart the software for these changes to take effect. After you start the software again, your cash drawer is ready for kicking! Please note that if you are using a USB port Receipt Printer (this doesn’t apply to LPT and COM port printers), you will need to make sure that you have version 2.257 or newer of the POS software from Alexandria Computers, LLC in order for your cash drawer to function properly. If you have a version that is earlier than 2.257 from the above mentioned software, you can obtain the most current version by downloading (clicking the download button on the web site of your software) by going to www.AlexandriaComputers.com . You will need to remove the existing version of the software from your PC and then download and install the most current one. If you have already entered valuable info/data in the software, make sure to back up your database file ” PM22.mdb” or “RM22.mdb” or “SM22.mdb” located in “C:\Program Files\POS\” and then copy it over later, so you won’t loose your database info, if you do not have important info that you must not loose, skip this step. Then please remove the software completely from your PC, by going to “Start” > “Control Panel” and “Add/Remove Programs”, select our software and remove it completely. Choose to remove all of its files if asked. T hen download and install the most current software.

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Run-time error 3050 “Could not lock file”. According to Microsoft, this (Windows NT4, 2000 and XP only) error means… The user does not have the correct permissions in the network file/folder to write. Solution: Tell your network administrator: in security, in the shared database file for our software, change the user permissions for this file to allow writing for this user. If you need the name and location of this file, if you don’t know it already, this file location will be in your “Main Setup” under “Networking” on the PC where this error occurs.

RUN TIME ERROR '13' : TYPE MISMATCH

Please make sure your keyboard, keyboard driver, keyboard settings and/or Windows settings regarding fonts and alphabet are set to “English” or English compatible Fonts and alphabet (Not necessarily English Language, you can type in and use whatever language you need to, but the fonts – alphabet have to be standard English alphabet fonts in order to be compatible with our software). This error can occur on PCs with a keyboard, keyboard driver, keyboard settings and/or Windows settings regarding alphabet fonts and characters that are: South-American/Latino, French, German, Arabic, Greek, Cyrillic and other Non-English alphabets that are not supported by our software. Follow this link to CHECK your settings for language that may allow keyboard characters in the keyboard font/alphabet that are Non-English and make sure there are no language settings aside from US-English for the keyboard’s alphabet and there are not additions like US-International which may allow keyboard characters in the keyboard font/alphabet that are Non-English… http://tlt.its.psu.edu/suggestions/international/keyboards/winkey.html

Cannot start main setup program! (CreateProcess() returned error code 0x000000C1H)

Microsoft has confirmed that this is a bug in one of your Microsoft products on your system, that are listed at the beginning of this article, on the Microsoft support website (http://support.microsoft.com/kb/q216231/). SYMPTOMS When you run a Setup, you receive one of the following error messages: Cannot start main setup program! (CreateProcess() returned error code 0x000000C1H) CAUSE • Left-over files from a previous installation attempt. • A machine-specific issue. RESOLUTION Test for Setup Files Left on System If the symptom occurs after you try to install the same application unsuccessfully (for example, the computer stops responding during setup), follow these steps: 1. On the destination computer, search for a copy of the (depending on which software you were attempting to install) pos22.cab or rm22.cab or sm22.cab file(s) in the Windows folder (Winnt folder on Windows NT or Windows 2000). If you find a copy, delete the .cab file(s). Setup places the .cab file(s) in the Windows or Winnt folder, and then removes them after a successful setup. However, if the installation program exits abnormally, the .cab file(s) may be left in your system. 2. In the Windows\Temp folder (or the folder specified by the TEMP environment variable on Windows NT or Windows 2000), locate a subfolder named Msftqws.pdw. If you find this subfolder, delete it. 3. On the destination computer, search for the following files. If any these files have a size of 0 bytes, delete the file: • Vb6stkit.dll • St6unst.exe • Setup1.exe 4. Run Setup again. MACHINE-SPECIFIC PROBLEM If the troubleshooting suggestions in this article do not resolve the problem, there may be something specific about the configuration of the target computer that is causing the error. Please contact Microsoft Technical Support for further assistance.

Show Content

This looks like a very straight forward problem, should be easy to fix. The error message says that the folder “C:\POS\…” is not valid and then that the path “C:\POS\…” is not valid. This is a folder that our software creates in installation and it places most of the software files in there. So the fact that when you run the software this folder is missing or invalid can mean only one of two things : A) In the installation process, you have changed the default recommended installation folder for our software (which is by default “C:\POS”) and that is where the error comes from, if you did this, the software is looking for its files in C:\POS, but you have technically installed them elsewhere. If this is the case, all you need to do is to uninstall the software by going to “Control Panel” and then going to “Add/Remove Programs” and then reinstall the software again (but do not change the default destination folder this time). B) If A was not the case, then something has gone wrong with the installation (or if downloaded, the downloaded file may be corrupted, so simply re-download and retry the installation). If this is the case, all you need to do is to uninstall the software by going to “Control Panel” and then going to “Add/Remove Programs” and then reinstall the software again. Let us know if you need anymore help with this issue. Thank you.

RUN-TIME ERROR 429 , ActiveX Component Can't Create Object

Microsoft has confirmed that this is a bug in some Microsoft Office products (Word, Excel, Access, etc…). From Microsoft’s support site: “You may receive the “Run-time error ‘429’: Active X component can’t create object” error message when you start a third party application, after you install Office 2000 SR-1 or other Microsoft Office products.” Basically, a Microsoft Office product (Word, Excel, Access, etc…) has corrupted an entry in your Windows Registry, which now you need to fix on your Windows, otherwise your Windows will not be able to run any Active X components, from any software titles (not just ours) that utilize Active X components and sooner or later you will see many more problems with more software titles. Here is the Microsoft Support Page for this Microsoft BUG with instructions on how to fix it : http://support.microsoft.com/kb/260885 If you cannot follow those instructions, if you find them to challenging, a simpler way to fix this is to remove and reinstall Windows and all software on your PC, all over again, and avoid installing any Microsoft Office products this time (or try a different version of office products or a different service pack maybe).

RUN-TIME ERROR 429 - ONLY ON EXCEL IMPORT/EXPORT FUNCTION

According to our records, this error could appear in an attempt to export/import data to/from MS Excel when the PC, that this operation is performed on, does not have the software MS Excel 2000 or newer version, installed on it. Even though our software totally accommodates the transfer of data to and from an Excel table, the software MS Excel 2000 or newer version is required to be installed on the given PC for the transfer purposes (after the transfer is completed it is no longer required). So do you have the program MS Excel 2000 or newer version on this PC?

PICTURES FOR BUTTONS NOT INCLUDED?

We’re sorry, however, we do not advertise that we offer pictures for the items, simply because every vendor had their own custom made items and it is impossible to first match all the types of items, secondly to match the way they look or their style. The pictures can be previewed in the Windows Explorer before you put them in the buttons, they can also be previewed on how they look in the buttons in the exact menu that you use to customize the buttons. You can provide any size pictures for these buttons, our retail management software will automatically re-size them to fit the buttons.
You can obtain your own pictures in three different ways: from the Internet, by taking actual pictures with a camera or scanning pictures on a scanner.

HOW TO DELETE A SINGLE QUICK BUTTON?

You can easily delete a whole page of buttons or sub menus by using the delete buttons in the “Quick Button Setup” – menu.
If you’d like to delete just one button, go to the “Quick Button Setup” – menu and re-name that button to its original/default name “Button1” or “Button2” or “Button3”,etc… The number depending on the order of the button on the screen.

Restaurant Maid - The Difference Between Quick Menu Buttons and Order Menu Buttons

A.) The Main Sales screen and the Quick buttons in it, are for quick sales, sales that do not involve a table, a waiter and are tendered immediately and closed out immediately, as the order occurs. So they do not attach to a table or a waiter and the order is not waiting to be tendered out, while the guests dine. They are meant for quick-serve (pay as you order) type restaurants and sales at your check-out counter, like McDonald’s, KFC, Burger King, Subway, etc…

B.) To have your orders attached to a table, a waiter and not tender it and not collect payment immediately, but instead have the order waiting to be tendered while it is not in the way of other employees making other orders, for this type of sit-down dining restaurant, you need to order through the Order Menu (not the main sales screen) and use the Order Menu buttons. They are meant for dine-in and sit-down type restaurants and sales, like Applebee’s, Olive Garden, Denny’s, T.G.I. Friday’s, etc…

So we offer both features, both ways of working, we offer a feature for dine-in and sit-down type of working and also we offer a feature for quick-serve and pay-as-you-order type of working, we hope this helps you distinguish between both features and modes of work and we hope it helps you understand and use the software properly for your type of restaurant/bar.


PRINTER RECOMMENDATIONS

There are dozens of printers you can choose from, our retail software works great with other brands like POS-X, Epson, Ithaca, Samsung and many others. You must make sure though, that this printer will be capable of opening a cash drawer if you are interested in a electronic cash drawer in the future and when you purchase this cash drawer you must make sure it is compatible to this printer. Another little advice is to make sure this printer regardless if purchased new or used, comes with Windows drivers, since our retail software is a 100% Windows software , it only works with properly installed Windows compatible devices, so just make sure this printer works for your Windows and it comes with its Windows drivers.

CASH DRAWER RECOMMENDATIONS

Please note that in order to use/operate an electronic cash drawer (to have it open automatically on sales), you must have a receipt printer that is compatible to that cash drawer because the electronic cash drawers for “Point of Sale” systems do not connect to the PC but are connected to and controlled by a receipt printer. That is why it is always recommended that you purchase the cash drawer and the receipt printer together; to make sure they are fully compatible to each other.

BARCODE SCANNER RECOMMENDATIONS

Technically speaking all the USB and PS2 barcode scanners work with our software, just watch out and do not buy any serial port barcode scanners because this is a very old standard, therefore these scanners would be very old or from an old stock. Almost all of the USB and PS2 barcode scanners come with no drivers because they are plug-and-play compatible, but if you run into some that require drivers make sure they include Windows compatible drivers. As long as you purchase brand new equipment you should not have any problems and our software works with all of them.

DISPLAY POLE RECOMMENDATIONS and SETUP

Our software supports POLE DISPLAYS that are 100% Epson Compatible (work with EPSON POS D101 mode commands) with COM Port connection/interface.

We recommend the POS-X pole displays (like the POS-X XP8200 models), as most compatible to our software and most thoroughly tested with our software or any other models and brands that actually support the EPSON POS D101 mode commands and work with COM Port connection/interface [meaning Serial connection or a USB connection of the type that is actually a serial emulating USB].

To setup a pole display with our software, you need to fully install the manufacturer’s software/drivers that came with the device, check to see what port name was given to this device by Windows, when the driver was installed. Then go to “Setup” > “Main Setup” and under “Pole Display Settings” set the port that the display is using in Windows and the pole display characters per line. Also consult your pole display manual or contact your pole display manufacturer support to confirm that you have set it to the following operating mode: “EPSON POS D101” (because your pole display may support more modes of work and may be currently set to an incompatible mode, which would mean you will need to set it to the EPSON POS D101 mode of work).

TOUCHSCREEN COMPATIBILITY

Our retail software is fully compatible with any touch screen monitor that is properly installed with its Windows drivers. The resolution needs to be 1024×768 or higher. Also, our software offers an on-screen keyboard for touchscreens.

HOW TO SETUP A POLE DISPLAY WITH THE SOFTWARE ?

Our retail software supports POLE DISPLAYS that are 100% Epson Compatible (work with EPSON POS D101 mode commands) with COM Port connection / interface.
We recommend the models of display poles that we offer for sale on our website, as most compatible to our retail software or any other models and brands that actually support the EPSON POS D101 mode commands.

To setup a pole display with our retail software, you just need to go to “Setup” > “Main Setup” and under “Pole Display Settings” set the port that the display is connected to and the pole display characters per line. Also consult your pole display manual or contact your pole display manufacturer support to confirm that you have set it to the following operating mode: “EPSON POS D101”.

CARD READER RECOMMENDATIONS

Credit card / Magnetic Card swipe-reader: This device is very handy and has many uses:
a) Swiping credit cards for customer’s purchases (instead of manually entering every digit of information from every single card);
b) Swiping security clearance cards (manager’s passwords can be impressed on magnetic cards);
c) Swiping employee security clearance / log in / time clock cards (employee’s ID # can be impressed on magnetic cards).
Technically speaking all the USB and PS2, “3 Track” magnetic card readers work with our software, just watch out and do not buy any serial port magnetic card readers because this is a very old standard, therefore these readers would be very old or from an old stock. Even if the USB and PS2 , “3 Track” magnetic card reader comes with no drivers because they are plug-and-play compatible, this shouldn’t be a problem at least for credit card reading, but if you run it to some that require drivers make sure they include Windows compatible drivers. As long as you purchase brand new equipment you should not have any problems and our software works with all of them.

DO I NEED A BARCODE SCANNER?

If you do not want to scan barcodes, than you do not need a barcode scanner . You can type in the barcodes manually or you can create buttons for each item.

HOW TO SETUP THE DRAWER FOR KICKING ?

1.) Every manufacturer in the world has a different DECIMAL code for opening the cash drawer with their POS printer. You can obtain the DECIMAL command that will open the drawer from your printer’s manufacturer.

If you are not sure of the decimal code that your printer uses to kick open a drawer, just contact the printer manufacturer and obtain the decimal code for kicking the cash drawer open, and while you are with them on the phone, make sure they check with you that all of your settings in the printer properties are correct and your driver is installed properly and their printer can support the brand of cash drawer you’ve obtained for it. In other words, make sure that everything is set and good on the printer side, because a halt can be caused by any little, ridiculous thing that may not be set right.

2.) When you learn the DECIMAL code for your printer, you need to go to our software, “SETUP” > “HARDWARE SETUP”. Once in this menu, you need to select “USE A CASH DRAWER”.

3.) Then select your printer name from the “drop-down list menu” that says : “Select your receipt printer (the one your drawer is connected to)”. Please note that you need to select the printer from here, the printer (if properly installed in Windows) must be already contained in this list, if it is not, please let us know, that may tell us of a different problem with your printer’s installation on your PC and we will be able to help you better with that in mind.

4.) Where you have 5 text boxes, which say “Enter the Decimal Code”… Each box is currently blank or at 0 -zero, you need to input the DECIMAL CODE (which is consisted of multiple groups of numbers) recommended by your printer’s manufacturer in these boxes (number by number in each box) in order for the printer to be able to kick your cash drawer open.

5.) After this please click on “Submit Changes” and restart the software for these changes to take effect.
After you start the software again, your cash drawer is ready for kicking!

So generally speaking this will ensure the drawer to kick open. But also make sure that the cash drawer you’ve got is 100% compatible to the printer you’ve got it connected to and that the cable that connects them is 100% compatible to both (contact equipment manufacturer if not sure). That’s why it is generally recommended to get all of your equipment from the same seller, that way you’ll make sure it is compatible.

Suggest All The Special POS Hardware I Can Use

Here are some suggestions for additional / optional hardware for your POS software. Keep in mind these are optional additions to the PC that you’ll run this software on and even though they will make your work a lot easier, help you accomplish tasks a lot faster and make you look more professional in front of your customers, these additions are not a must, they are not required, the software can run on just a standard PC with no special POS additions as well.

1. Barcode scanner: Technically speaking all the USB and PS2 barcode scanners work with our software, just watch out and do not buy any serial port barcode scanners because this is a very old standard, therefore these scanners would be very old or from an old stock. Almost all of the USB and PS2 barcode scanners come with no drivers because they are plug-and-play compatible, but if you run into some that require drivers make sure they include Windows compatible drivers. As long as you purchase brand new equipment you should not have any problems and our software works with all of them.

2. POS receipt printer: There are dozens of printers you can choose from, our software works great with brands like POS-X, Epson, Ithaca, Samsung and many others. You must make sure though, that this printer will be capable of opening a cash drawer if you are interested in a electronic cash drawer in the future and when you purchase this cash drawer you must make sure it is compatible to this printer. Another little advice is to make sure this printer regardless if purchased new or used, comes with Windows drivers, since our software is a 100% Windows software , it only works with properly installed Windows compatible devices, so just make sure this printer works for your Windows and it comes with its Windows drivers.

3. Electronic cash drawer: Please note that in order to use/operate an electronic cash drawer (to have it open automatically on sales), you must have a receipt printer that is compatible to that cash drawer because the electronic cash drawers for “Point of Sale” systems do not connect to the PC but are connected to and controlled by a receipt printer. That is why it is always recommended that you purchase the cash drawer and the receipt printer together; to make sure they are fully compatible to each other and that the cash drawer connects to the printer (not the PC).

4. Credit card / Magnetic Card swipe-reader: This device is very handy and has many uses:
a) Swiping credit cards for customer’s purchases (instead of manually entering every digit of information from every single card);
b) Swiping security clearance cards (manager’s passwords can be impressed on magnetic cards);
c) Swiping employee security clearance / log in / time clock cards (employee’s ID # can be impressed on magnetic cards).
Technically speaking all the USB and PS2, “3 Track” magnetic card readers work with our software, just watch out and do not buy any serial port magnetic card readers because this is a very old standard, therefore these readers would be very old or from an old stock. Even if the USB and PS2 , “3 Track” magnetic card reader comes with no drivers because they are plug-and-play compatible, this shouldn’t be a problem at least for credit card reading, but if you run it to some that require drivers make sure they include Windows compatible drivers. As long as you purchase brand new equipment you should not have any problems and our software works with all of them.

5. Barcode printer: Even though many smaller companies do not use this device, because the task of printing barcodes can be accomplished with a regular printer with good printing quality capabilities, some more professional businesses prefer to have a special barcode printer. This provides a higher quality barcode printing (assures barcode scanning from the first attempt, without many problems) and eliminates the need of manually cutting the barcode from the regular printer’s page and wasting paper that has only a portion of it printed in barcodes and a large unused portion for disposal. Just like a standard printer, there are no special needs or instructions for setting up barcode printers, you just purchase it and install it on your PC according to its manufacturer’s instructions and you are ready to use it and print professional barcode labels.

6. Touch Screen Monitor: Even though not necessary, if the mouse and keyboard slow you down, you can work faster utilizing a Touch-Screen monitor. Our software is fully compatible with any touchscreen monitor that is properly installed with its Windows drivers. The resolution needs to be 1024×600 or higher. Also, our software offers an on-screen keyboard for touchscreens.

7. Pole Display: Our software supports POLE DISPLAYS that are 100% Epson Compatible (work with EPSON POS D101 mode commands) with COM Port connection/interface.
We recommend the POS-X pole displays (like the POS-X XP8200 models), as most compatible to our software and most thoroughly tested with our software or any other models and brands that actually support the EPSON POS D101 mode commands and work with COM Port connection/interface [meaning Serial connection or a USB connection of the type that is actually a serial emulating USB].

8. Weigh Scale: Our software integrates with Weigh Scales that support the “ECR – NCI” Serial Communication Protocol, with COM Port serial connection / interface. We recommend those Weigh Scales that operate in this mode, as the compatible Weigh Scales to our software.

The “ECR – NCI” is a mode of work or protocol, not to be confused with a brand name (even though there is a NCI brand name weight scale manufacturer [and of course they support the “ECR – NCI” mode/protocol]).

So this mode of work or protocol (“ECR – NCI”) encompasses many different brands and many models of weight scales.

You need to look for scales that have a setting/mode/protocol called “ECR – NCI”.

Also keep in mind that scales usually have more modes that they can work with and they are simply switched with a switch or through their software drivers, to set them or switch them from one to another mode (to select the mode you desire to use). So just because you have purchased a weight scale advertised to work in the mode that you need, it does not mean it will be set to that mode right out of the box for you. You may need to check which mode it is set to by the factory as default and you may need to switch it to the one you need (in our case “ECR – NCI”).

Here are some other modes of work for scales (but these are not compatible to our software) :

8213 – (usually associated with the Sharp brand)
2250 – (usually associated with the Swintec brand)
TEC – MA-1535/1595 compatible (usually associated with the TEC brand)
ATT – (usually associated with the AT&T brand)
o4000 – (usually associated with the Olympia brand)

Now we are not telling you to stay away from these brands, because usually the weight scales from these brands will also have 5-6 modes of work that they are compatible with and you just need to make sure they are set to “ECR – NCI” and that “ECR – NCI” is an option.

SUGGEST A FINGERPRINT READER

Any fingerprint reader that is “plug and play” should work fine, if the fingerprint reader is of the type that enters the code (number or any string of characters), when the finger is placed on it, in the field, where the cursor is, on the PC, at the moment (just as if something was typed on the keyboard). In other words, like “plug and play” credit card readers work, like “plug and play” barcode scanners work, when they are “used” they produce a string of characters and place them in the field, where the cursor is, on the PC, at the moment (just as if something was typed on the keyboard).
Then you can make the fingerprint of each employee to be their employee number and employee password, so they can log in to the software with it and use the time clock with it and many other features that require their employee number and employee password.

CASH DRAWER CODES

Model
Number
Operation
Mode
Open drawer #1 Open drawer #2 Autocutter
Full cut
Autocutter
Partial cut
Citizen CBM-210
Citizen CBM-220
CBM 7 . . .
Citizen CBM-230 ESC-POS 27,112,0,50,250 27,112,1,50,250 . .
Citizen CBM-231 ESC-POS 27,112,0,50,250 27,112,1,50,250 27,105 27,109
Citizen CBM-232 ESC-POS 27,112,0,50,250 27,112,1,50,250 . .
Citizen CBM-233 ESC-POS 27,112,0,50,250 27,112,1,50,250 27,105 27,109
Citizen CBM-253 ESC-POS 27,112,0,50,250 27,112,1,50,250 27,105 .
Citizen CBM-262 ESC-POS 27,112,0,50,250 27,112,1,50,250 27,105 27,109
Citizen CBM-291
Citizen CBM-293
ESC-POS . . 27,105 27,109
Citizen CT-S300 . 27,112,0,50,250 . 27,109 .
Citizen CT-S310 . 27,112,0,50,250 . 27,109 .
Citizen CT-S2000 . 27,112,0,50,250 . . .
Citizen CBM-1000 ESC-POS 27,112,0,50,250 . . .
Citizen iDP-460 CBM 7 . . 27,109
Citizen iDP-3210 ESC-POS 27,112,0,50,250 27,112,1,50,250 27,105 27,109
Citizen iDP-3240 ESC-POS 27,112,0,50,250 27,112,1,50,250 . 27,109
Citizen iDP-3310
Citizen iDP-3410
Citizen iDP-3420
Citizen iDP-3421
Citizen iDP-3423
Citizen iDP-3530
Citizen iDP-3535
Citizen iDP-3540
Citizen iDP-3541
Citizen iDP-3545
Citizen iDP-3546
Citizen iDP-3550
Citizen iDP-3551
ESC-POS 7or
7,27
. . .
Citizen CBM-1000
Citizen CBM-1000 II
ESC-POS 27,112,0,50,250 27,112,1,50,250 . 27,109
Citizen PPU-231 ESC-POS . . 27,105 27,109

 

Manufacturer Model Drawer Codes Cutter Codes
Axiohm A715
A756
A794
27,112,0,48,251
OR
27,112,1,49,251
27,105 – Full
27,109 – Partial
Bixolon SRP-275 27,112,48,55,121 .
Bixolon SRP-280 27,112,0,64,240 .
Bixolon SRP-350 27,112,0,50,250 .
Bixolon SRP-375P 27,112,48,55,121 .
Code Soft DP7645III 27,112,48,55,121 .
Dell T200 7 .
EC-Line EC-PM-520 27,112,0,40,168 .
Epson ? 27,112,48,55,121 .
Epson TM-T20 27,112,32,25 .
Epson M51PD 27,112,0,25,250 .
Epson TM-T60 27,112,32,25 .
Epson TM-L60II 27,70,0,50,50 .
Epson TM-T70 27,112,48,55,121 27,109
Epson TM-T81 27,112,0,25,250 .
Epson TM-T85 27,112,0,25,250 .
Epson TM-T80P 27,112,0,25,250 .
Epson TM-T88 27,112,0,25,250 27,109
Epson TM-T88II 27,112,0,25,250 27,121
Epson TM-T88IIP 27,112,48,55,121 27,109
Epson T88iii 27,112,0,25,250 27,109
Epson T88iiiP 27,112,0,64,240 27,109
Epson TM-88IV 27,112,48,55,121 27, 109
Epson TM-88V 27,112,48,55,121 .
Epson TM-90 27,112,0,25,250 27,109
Epson M115A 27,112,0,25,250 .
Epson M129C 27,112,0,64,240 27,109
Epson M188A 27,112,0,25,250 .
Epson M188B
M188D
27,112,48,55,121 27,112,0, 5,250
Epson M192C 27,112,0,64,240 27,109
Epson M192H 27,112,0,64,240 27,109
Epson T200 27,112,0,25,250 .
Epson TM-200 27,112,0,64,240 .
Epson TM-200 27,112,0,25,250 27,112,0,75,250
Epson TM-U200B 27,112,48,25,250 .
Epson TM-U200D 27,112,0,64,240 .
Epson TM-U210PD
TM-U210D
27,112,0,25,250 27,112,0,75,250
Epson TM-220 27,112,0,25,250
OR
27,112,0,64,240
.
Epson TM-U220 27,112,0,25,250
OR
27,112,0,64,240
.
Epson TM-U220A
TM-U220PD
27,112,0,25,250
OR
27,112
27,112,0,75,250
OR
27,105
Epson TM-U220B
TM-U220PD
27,112,0,25,250 .
Epson TM-U220D
TM-U220PD
27,112,0,25,250 27,112,0,75,250
Epson TM-U295 27,112,48,55,121 .
Epson ADP 300 27,112,0,25,250 .
Epson TM-300D 27,112,0,25,250 27,105
Epson LX-300+ 27,112,0,25,250
OR
27,112,48,55,121
.
Epson TM-U300PC
TM-U300PD
27,112,0,25,250 .
Epson TM-U325D 27,112,0,25,250 .
Epson TM-U375 27,112,0,25,250 .
Epson ECP-500 27,112,48,55,121 .
Epson M665A 27,112,48,55,121 .
Epson TM-T883P 27,112,0,50,250 27,109
Epson TM-U950P 27,112,0,50,250 .
Epson TM-H5000II 27,113,0,25,250
OR
27,25,247
.
Epson TM-H6000 27,112,48,55,121 .
Epson TM-J7100 27,112,48,55,121 27,109
Fujitsu fp-350 27,112,0,48,251 .
Fujitsu fp-410 27,112,1,49,251 .
HP A799-C40W 27,112,0,8,8 .
IBM 4610 7 .
IBM 4610 27,112,0,50,250 27,12
IBM Sure POS 27,112,0,250,250 .
Ithaca PcOS 50 27,112,0,25,250
or
7
.
Ithaca PcOS 51 27,112,0,25,250
or
7
.
Ithaca PcOS 52 27,112,0,25,250
or
7
.
Ithaca POSjet 27,112,0,25,250 .
Ithaca 80 PLUS 27,120,1 27,118
Ithaca SERIES 90 27,120,1 .
Ithaca SERIES 94 27,120,1 .
Ithaca 150 27,120,1 .
Ithaca 280 27,112,1,49,251 27,105
27,109
Ithaca iTherm 280 27,120,1
27,120,2
27,118
Ithaca POSjet 1000 27,120,1 .
MetaPace T1 27,112,48,55,121 .
NCR 7167
7179
7197
Drawer #1
27,112,0,55
Drawer #2
27,112,1,55
27, 10527, 109
NCR 7223 27,112,80,25,250 27, 112,1,55
NEXA PX700 27,112,0,50,250 .
Obvios ORP-800 27,112,0,25,250 .
Oki OKIPOS 407 7 27,100,49
Oki OKIPOS 1000 27,120,1 27,118
Olivetti PRT-100 27,112,0,25,250 27,12,0,25,250
POS-58 All 27,112,0,25,250
POS-X XR-200 27,112,0,25,250 27,105
POS-X XR-500 27,112,0,25,250 27,105
POS-X EVO-RP1 27,112,0,25 27,105
Posiflex CR 4200 27,112,80,25,250
OR
27,112,0,25,250
.
Posiflex AURA 5600
AURA 8000
27,112,0,25,250
or
27,112,80,25,250
.
Posiflex PP6000
PP7000
PP8000
27,112,0,25,250 .
Samsung STP 131 27,112,0,48,50 .
Samsung SRP 220 27,112,48,55,121 .
Samsung SRP 270 27,112,0,25,250
OR
27,112,0,60,240
.
Samsung SRP 270A 27,112,0,64,240 .
Samsung SRP 275
SRP-275AP
SRP-275C
27,112,48,55,121 .
Samsung SRP 350 27,110,0,25,250 .
Samsung SRP 350T 27,112,0,50,250 .
Seiko ESC-POSRP-B10 Drawer #1
27,112,0,50,250
Drawer #2
27,112,1,50,250
Full cut
27, 105
Part cut
27, 109
Star All? 27,7,11,55,7 .
Star TSP 100 7 27,100
Star TSP 100IIU 27,7,11,55,7 27,100,48
Star SP200
SP200-2
SP212
27,7,11,55,7 .
Star TSP200 27,7,11,55,7 27,100,48
Star SP500 27,122,49,7
OR
27,7,11,55,7
27,100,48
Star SP512 27,122,49,7 27,100,48
Star SP550II 27,7,10,50,7 .
Star TSP-600 7
OR
27,7,10,50,7
27,100,51
Star TSP-650 7
27,7,10,50,7
27,7,11,55,7
.
Star TSP-700 27,07,11,55,07 27,100,51
Star SP2000 27,122,49,7 27,100,48
Star Micronics TSP-650 27,112,0,48 .
Star Micronics dp-8340fm 27,7,11,55,7 .
TEC RKP300 27,112,0,100,250 27,105
TEC TRST-A10 27,112,48,55,121 .
TEC TRST-53 27,112,0,100,250 27,105
Toshiba TRST-A10 27,112,48,55,121 .
Toshiba SX2100 27,112,32,55,255 .
TOSHIBA TEC DRJST-51 27,112,0,100,250 27,105
TPG A776
A794
A798
27,112,1,49,251 .
TPG A799 27,112,0,8,8 .
Tysso PRP076 27,112,0,50,250 .
Unisys EF4272 27,112,0,100,250 .
WASP F100
WTP-100
27,112,49,48,48 27,105
WESTREX 4200 7 20

WEIGHT SCALE RECOMMENDATIONS

Our software integrates with Weigh Scales that support the “ECR – NCI” Serial Communications Protocols, with COM Port serial connection / interface.
We recommend those Weigh Scales that operate in either one of these two modes, as the compatible Weigh Scales to our software.

The “ECR – NCI” is a mode of work or protocol, not to be confused with a brand name (even though there is a NCI brand name weight scale manufacturer [and of course they support the “ECR – NCI” mode/protocol]).

So this mode of work or protocol (“ECR – NCI”) encompass many different brands and many models of weight scales.

You need to look for scales that have a setting/mode/protocol called “ECR – NCI”.

Also keep in mind that scales usually have more modes that they can work with and they are simply switched with a switch or through their software drivers, to set them or switch them from one to another mode (to select the mode you desire to use). So just because you have purchased a weight scale advertised to work in the mode that you need, it does not mean it will be set to that mode right out of the box for you. You may need to check which mode it is set to by the factory as default and you may need to switch it to the one you need (in our case”ECR – NCI” ).

Here are some other modes of work for scales (but these are NOT compatible to our software) :

8213 – (usually associated with the Sharp brand)
2250 – (usually associated with the Swintec brand)
TEC – MA-1535/1595 compatible (usually associated with the TEC brand)
ATT – (usually associated with the AT&T brand)
o4000 – (usually associated with the Olympia brand)

Now we are not telling you to stay away from these brands, because usually the weight scales from these brands will also have 5-6 modes of work that they are compatible with and you just need to make sure they are set to “ECR – NCI” and that “ECR – NCI” is an option.

HOW TO WEIGH ITEMS/SETUP THE SCALE & SETUP INVENTORY PROPERLY

1.) First you need to setup the scale port in the Hardware Setup section (name the port of the PC to which the scale is plugged on).

Our software integrates with Weigh Scales that support the “ECR – NCI” Serial Communication Protocol, with COM Port serial connection / interface. We recommend those Weigh Scales that operate in this mode, as the compatible Weigh Scales to our software.

The “ECR – NCI” is a mode of work or protocol, not to be confused with a brand name (even though there is a NCI brand name weight scale manufacturer [and of course they support the “ECR – NCI” mode/protocol]).

So this mode of work or protocol (“ECR – NCI”) encompasses many different brands and many models of weight scales.

You need to look for scales that have a setting/mode/protocol called “ECR – NCI”.

Also keep in mind that scales usually have more modes that they can work with and they are simply switched with a switch or through their software drivers, to set them or switch them from one to another mode (to select the mode you desire to use). So just because you have purchased a weight scale advertised to work in the mode that you need, it does not mean it will be set to that mode right out of the box for you. You may need to check which mode it is set to by the factory as default and you may need to switch it to the one you need (in our case “ECR – NCI”).

Here are some other modes of work for scales (but these are not compatible to our software) :

8213 – (usually associated with the Sharp brand)
2250 – (usually associated with the Swintec brand)
TEC – MA-1535/1595 compatible (usually associated with the TEC brand)
ATT – (usually associated with the AT&T brand)
o4000 – (usually associated with the Olympia brand)

Now we are not telling you to stay away from these brands, because usually the weight scales from these brands will also have 5-6 modes of work that they are compatible with and you just need to make sure they are set to “ECR – NCI” and that “ECR – NCI” is an option.

2.) Then you need to setup your inventory properly for weighing…

Let’s say for the sake of the argument that you supplied/purchased 200 lbs of tomatoes at the price of 39 cents/pound. So you have 200 lbs of tomatoes in inventory that you now want to sell at a higher price in order to make a profit, so let’s say you want to sell them at 69 cents/pound.

– Here is what you need to do with these hypothetical numbers from this example:

– In Inventory you will need to enter your total quantity, which is 200 lbs, so since you will sell them and price them per pound, you simply enter “200” in the field that says QTY. That is your quantity in inventory because you have 200lbs of tomatoes in stock.
– For the supply price you enter “0.39” or “.39” (same thing) (it means 39 cents), that is your supply price per unit of quantity, so that is what you put in the field that says “supply price” , you put “0.39” or “.39”.
– For the final price you enter “0.69” or “.69” (same thing) (it means 69 cents), that is your final price per unit of quantity, so that is what you put in the field that says “final price” , you put “0.69” or “.69”.

Now if you do that, your inventory is properly set for you to sell tomatoes at 69 cents per pound, which you have supplied at 39 cents per pound and it will accurately track your profit and accurately track your stock levels.

3.) Then you have two ways of weighing:

A.) You can mark (in inventory), each item that needs to be weighed, as “needs to be weighed” (check that box, in inventory, for that item). That way, the sales screen will tell the employee to put the item on the scale and weigh it, as the item is rung up (when they ring up the item, a little message will show up that will basically tell the employee to place the item on the scale, to be weighed and then the item is weighed and appears properly on the sales screen, with its weight).

B.) You can use this procedure anytime, for any item, whether you did the inventory procedure in A) or not…
You can simply double click on the “Qty” – quantity field, on the main-sales screen and with that double click action on the QTY field, you are initiating/requesting a fresh read from the scale. So make sure to place the item that needs to be weighed on the scale first, and then double click on the QTY field to get the reading into the software (then scan the item or type it in, to ring it up, in the ItemID field).

So to sum it up, simply, option A) gets you scanning the item first and then weighing it (which also reminds your staff of the need to weigh the particular item); and option B) lets you weigh anything regardless, with the order of weighing first and then scanning (or typing in the Item ID).


PRINTER DOESN'T KICK DRAWER OPEN

1.) Every manufacturer in the world has a different DECIMAL code for opening the cash drawer with their POS printer. You can obtain the DECIMAL command that will open the drawer from your printer’s manufacturer.

If you are not sure of the decimal code that your printer uses to kick open a drawer, just contact the printer manufacturer and obtain the decimal code for kicking the cash drawer open, and while you are with them on the phone, make sure they check with you that all of your settings in the printer properties are correct and your driver is installed properly and their printer can support the brand of cash drawer you’ve obtained for it. In other words, make sure that everything is set and good on the printer side, because a halt can be caused by any little, ridiculous thing that may not be set right.

Even though the decimal code is supposed to be obtained from the manufacturer of the printer and their customer support, we try to help as much as we can, so on our website, under the “Support” tab or in the software itself under the “Knowledge Base” option, you can check in the “Hardware Questions” > “CASH DRAWER CODES” section, if we know and have collected the info on the printer brand and model that you own, if we have it, it will be listed in there and show the code needed. However, if we do not have your printer on the list, you will have to get that code from the printer’s manufacturer support or the technical manual for the printer, if you have it.

2.) When you learn the DECIMAL code for your printer, you need to go to our software, “SETUP” > “HARDWARE SETUP”. Once in this menu, you need to select “USE A CASH DRAWER”.

3.) Then select your printer name from the “drop-down list menu” that says : “Select your receipt printer (the one your drawer is connected to)”. Please note that you need to select the printer from here, the printer (if properly installed in Windows) must be already contained in this list, if it is not, please let us know, that may tell us of a different problem with your printer’s installation on your PC and we will be able to help you better with that in mind.

4.) Where you have 5 text boxes, which say “Enter the Decimal Code”… Each box is currently blank or at 0 -zero, you need to input the DECIMAL CODE (which is consisted of multiple groups of numbers) recommended by your printer’s manufacturer in these boxes (number by number in each box) in order for the printer to be able to kick your cash drawer open.

5.) After this please click on “Submit Changes” and restart the software for these changes to take effect.
After you start the software again, your cash drawer is ready for kicking!

So generally speaking this will ensure the drawer to kick open. But also make sure that the cash drawer you’ve got is 100% compatible to the printer you’ve got it connected to and that the cable that connects them is 100% compatible to both (contact equipment manufacturer if not sure). That’s why it is generally recommended to get all of your equipment from the same seller, that way you’ll make sure it is compatible.

PRINTER DOESN'T PRINT

Our retail software prints through the windows drivers for your printer, just like every other Windows compatible software you may have on your PC. When your printer doesn’t print, either something is physically wrong with your printer because it is not printing or something is wrong with the windows drivers of your printer (Make sure you have installed windows drivers for your printer). In other words you need to make sure that the windows recognizes your printer first. Make sure when you go to “Control Panel” and “Printers” that you have that printer installed in there and windows sees it normally and there are no errors and Windows is ready for printing. When you are in this area, right-click on your printer’s icon and select properties, then in the Properties Window click on :”Print a Test Page” and see if a test page prints out, if a normal looking test page comes out, this is an indication of everything being OK with your printer and the drivers on Windows. We’ve had cases where printers are not printing clearly or printing something that’s not well aligned or there are some other anomalies about the printout, which is when you can say that maybe the software is not compatible with the printer or something needs to be adjusted. But if your printer does not print at all, you have a different issue at hand and that’s either missing drivers or not properly installed drivers in windows or something is wrong with your printer and you need to contact your printer’s reseller or manufacturer.

– Please make sure that you have set up our POS retail software to print by going to “SETUP” > “HARDWARE SETUP” and select either “Receipt Printer” or “Invoice/Form printer” and click “Submit Changes”.

– Also in our software under “SETUP” > “HARDWARE SETUP” in the menu that says “Select Printers for Each Printing Task” , make sure to select the printer that you own in the “drop down” – list menu for all different print jobs (your printer should be listed in there, let us know if it isn’t, because this would indicate a different problem with your printer).

– Also please let us know if there are any error messages that show up in our software that you can tell us about, that occur as you are attempting to print with our software and your printer.

– And finally please let us know if you are able to at least print some reports or anything at all in our software, but you are just not able to print receipts and/or if the software freezes when it is supposed to print the receipt [after pressing “Tender”], because these symptoms would indicate a problem with improper cash drawer settings (even if you do not have a cash drawer), we would need to know if any of these exact symptoms occur , so we can help you better.

SCANNER DOESN'T SCAN

If your barcode scanner is ready and fully installed and in working order it should work on many Windows programs not just our software, you can test it in any text processing software in Windows, for example you can go to Word or enter your email program or anywhere you can type text into and scan a barcode with your scanner, your scanner should type in the numbers or text into this program. If your barcode scanner is not scanning the barcodes at all, your barcode scanner is either broken, missing Windows drivers, or otherwise improperly installed on your computer or you have a very old standard of a scanner that does not work with the type of the computer or Windows version that you have or maybe it is proprietary and it only works with the software and hardware from its manufacturer.

Technically speaking all the USB and PS2 barcode scanners work with our retail management software, just watch out and do not buy any serial port barcode scanners because this is a very old standard, therefore these scanners would be very old or from an old stock. Almost all of the USB and PS2 barcode scanners come with no drivers because they are plug-and-play compatible, but if you run it to some that require drivers make sure they include Windows compatible drivers. As long as you purchase brand new equipment you should not have any problems and our retail management software works with all of them.

SLOW RECEIPT PRINTING

First and foremost, please make sure that you are running our software version 2.345 or newer. Because we have had some older versions of the software that had a little slower printing performance on some slower computers and slower printers in the past. However, this was later improved greatly with the version 2.345, so make absolutely sure that you are running version 2.345 or higher/newer and not something older than that.

There are a few factors that can impact the wait time in printing (if you address them all, you will significantly improve the wait time in printing):

A.) If you are printing a logo on your receipt, this can significantly slow down the printing wait time. Before the printer prints, it actually has to arrange and calculate the full printout (every dot) in its memory, so it is as if it is printing in its mind before it even starts printing and the more of those dots, the more complex the printout is, the more time it needs to “think” before it actually starts printing, hence the waiting time that annoys you.

Now, we are not saying “Do not print a logo”, we want you to do so, that is why the option is there, but we are saying a few things can help the speed in receipts that contain a logo:

I.) Make sure the logo is not of high resolution, like photo quality, so lower that resolution of your logo file, lower it quality. First of all because the receipt printer cannot print photo quality anyway, but it will still do the same calculations as if it will, so you are only wasting time and getting nothing in return. And second of all, the logo on the receipt is around 3 inches across in size, so it is pointless to have a high resolution even on a photo printer for a 3 inch picture, so again you are just wasting processing time and getting nothing in return. So lower your logo’s resolution significantly (just take a look at what other businesses do, their receipt logos look extremely low in resolution, but now you know that this is not because they cannot do better, but it is done in purpose so to gain in performance).

II.) Make sure the logo is not necessarily large enough in size, where it prints across the entire printable width of the receipt. What do we mean ? Example: If your receipt paper is 3 & 1/4 inches in width, so your printable width when you take out the unprintable margins is 3 inches, then try not to have a logo that is 3 inches in width and maybe let’s say 2 inches in height, but try lowering it to a size like 2 inches width and 1 inch height (so instead of 3×2, make it 2×1).

B.) Believe it or not, sometimes different printers have difficulties printing different fonts and they have a group of their own preferred fonts, that they print very fast with.
So, most of the time, this will be the case and the certain printer, that you have, will simply have a hard time printing fast, with the font that is selected in our software, under “Setup” > ‘”Invoice/Receipt Setup”. To remedy this, all you need to do, is find the printer’s preferred fonts, from the printer manual and try some of those fonts, by typing their font name in “Setup” > ‘”Invoice/Receipt Setup”.

You can even go further and not even use Windows fonts, by using “text only” drivers for the printer, if none of the Windows fonts improve your printing speed up to your satisfaction.
For example, here is what a certain “printer manufacturer” – tech support person told us, as a good tip in this situation (this pertains to certain Epson and Epson compatible brand printers): – “I wanted to let you know that, for the fastest print, your customers can use the font name “FONTA1x1”. This is for the Vendor Thermal Driver. This Font will act as a Printer font, rather than Windows Font, so because it is printing in Text mode, it prints much faster than other fonts. For larger font sizes, they can also try FONTA2x1 (which is double high, single wide). When using these “FONTxxx” fonts, the “Font Size” input will not work, as there is only one font size available for each of these font names. The best way to find the font name is to open up Wordpad, and look at the drop-down font list. Anything with an icon next to it will print in image mode; all the other ones (13cpi, FontA1x1, etc.) will print in text mode.”

If the above does not solve your problem…
Our software prints directly to the Windows drivers, so you are technically still printing through Windows. So generally speaking, the way of printing with our software is no different than the way of printing of any highly credible Microsoft application. The only other thing that could be an issue is the fact that when you print receipts the software processes some information while printing the receipt as well, so if you had a slower computer, or a computer low on memory, the processing of this information could be slow, therefore the printing would be slow as well. This does not necessarily pertain to old computers, but there are many brand new computers that are purchased as lower end performance computers that would process information very slow simply because they have the newest operating systems (Windows) on them, but the hardware on the computer is barely enough to meet the minimum requirements as described by the operating system (Windows) manufacturer.
Another cause of slow printing could be if you are using a computer network, for either one of your computers or printers. If this is the case, let us know, we will send you more information on what slows down processing in networks and what to avoid.

There is also a big anomaly in the tester’s perception of the speed of printing when Testing this type of a software.

Keep in mind that when testing a POS system comparing to a real life transaction, your perception will be very different regarding the speed of the transaction.
When testing you are not involved in handling of the real item or bagging for the customer (if applicable in your type of business).
You are also not involved in handling money, cards or checks, which you will be doing in a Real life transaction and that is why in a Testing environment the printing of the receipt many times seems very slow, but it actually is not.

To make a real assessment of the speed of receipt printing, you can time (in seconds) the speed of this process in a few stores in your area.
Measure the time (in seconds) it takes an average grocer to handle your item or bagging (if applicable in your type of business) from the time of processing/scanning the last item until the receipt is handed to the customer.
Also measure the time it takes to handle cash and give change or handle a credit card or a check from the time of processing/scanning the last item until the receipt is handed to the customer.
When you factor in that time, then decide if on your system, after this average time spent between processing/scanning the last item until the receipt is handed to the customer in a real life transaction, the printing of the receipt still seems slow or not.

CASH DRAWER OPENS EXCESIVELY ALL THE TIME, EVEN WHEN IT IS NOT SUPPOSED TO

The fact that your cash drawer is opening every time and even when it is not necessary, means that it hasn’t been configured properly in our software; this means that your printer, at this moment, is set to simply open the cash drawer every time it prints.

This is not recommended, because your cash drawer will be opening a lot even for printing reports.

We will give you instructions below on how to properly setup our software to open your cash drawer, because right now our software is not opening your cash drawer but rather it is your printer opening the cash drawer every time it prints.

We recommend, after you set this up properly, to disable the option, in your printer’s settings, where the printer automatically opens up the cash drawer every time it prints, so that our software can open the cash register only when the cash register needs to be opened.

So contact your printer’s tech support and ask them how to disable the printer from automatically and blindly opening your cash drawer each time the printer simply prints anything. It should be a setting in the Windows driver for the printer, it should be a little check box option that says something like “Open drawer when printing” that needs to be disabled (un-clicked, un-selected or un-checked), but we do not know for sure, every printer driver is different, every printer manufacturer is different, some of them do this setup through some switches, directly on the printer. That is why we recommend that you call the tech support for the printer to help you.

Proper cash drawer setup in our software:

1.) Every manufacturer in the world has a different DECIMAL code for opening the cash drawer with their POS printer. You can obtain the DECIMAL command that will open the drawer from your printer’s manufacturer.

If you are not sure of the decimal code that your printer uses to kick open a drawer, just contact the printer manufacturer and obtain the decimal code for kicking the cash drawer open, and while you are with them on the phone, make sure they check with you that all of your settings in the printer properties are correct and your driver is installed properly and their printer can support the brand of cash drawer you’ve obtained for it. In other words, make sure that everything is set and good on the printer side, because a halt can be caused by any little, ridiculous thing that may not be set right.

Even though the decimal code is supposed to be obtained from the manufacturer of the printer and their customer support, we try to help as much as we can, so on our website, under the “Support” tab or in the software itself under the “Knowledge Base” option, you can check in the “Hardware Questions” > “CASH DRAWER CODES” section, if we know and have collected the info on the printer brand and model that you own, if we have it, it will be listed in there and show the code needed. However, if we do not have your printer on the list, you will have to get that code from the printer’s manufacturer support or the technical manual for the printer, if you have it.

2.) When you learn the DECIMAL code for your printer, you need to go to our software, “SETUP” > “HARDWARE SETUP”. Once in this menu, you need to select “USE A CASH DRAWER”.

3.) Then select your printer name from the “drop-down list menu” that says : “Select your receipt printer (the one your drawer is connected to)”. Please note that you need to select the printer from here, the printer (if properly installed in Windows) must be already contained in this list, if it is not, please let us know, that may tell us of a different problem with your printer’s installation on your PC and we will be able to help you better with that in mind.

4.) Where you have 5 text boxes, which say “Enter the Decimal Code”… Each box is currently blank or at 0 -zero, you need to input the DECIMAL CODE (which is consisted of multiple groups of numbers) recommended by your printer’s manufacturer in these boxes (number by number in each box) in order for the printer to be able to kick your cash drawer open.

5.) After this please click on “Submit Changes” and restart the software for these changes to take effect.
After you start the software again, your cash drawer is ready for kicking!

So generally speaking this will ensure the drawer to kick open. But also make sure that the cash drawer you’ve got is 100% compatible to the printer you’ve got it connected to and that the cable that connects them is 100% compatible to both (contact equipment manufacturer if not sure). That’s why it is generally recommended to get all of your equipment from the same seller, that way you’ll make sure it is compatible.


HOW TO NETWORK?

Regarding using the software on two or more PCs…
If you want these computers to be communicating with each other in a way that they will use the same data for inventory, customers, invoices… you will need to make a network between them and place a COPY of the database file of the software (PM.db3 or RM.db3 or SM.db3, depending on the software that you are using from us, located in C:\POS\) to a network location available to all computers for reading and writing. So in other words you need to share this folder containing the database between the computers in question, do not make a shared/mapped drive. This location’s path you need to enter in setup of the program under “Networking”. Also keep in mind that you only need to share the database file, not the whole software, the software cannot be shared on a server. Our software is designed (to protect the integrity of the licensing) to run individually on each PC as it needs to be installed and remain installed on each individual PC. The original database file needs to remain installed as a default in its original location on each PC (so regardless of the shared database file and its location, none of the default database files should be removed or deleted).

Please keep in mind that if you connect multiple registers in a network, it is recommended that you do not forget to rename each of them with a different name (ex. Register1, Register2, Register3, etc…) so that the software can differentiate between them and be able to report all the reports/transactions as belonging to different registers – when needed. In order to accomplish this task, as final step of the networking process, please go to SETUP –> GENERAL INFO, give a different/unique name to each of the registers in the REGISTER field and hit the SUBMIT CHANGES button.

For this you probably will need to hire a network professional if you are not familiar with networking two or more computers or you can do this yourself if you are familiar with networking. Either way you decide to go, if you are going to use the software on two or more computers you will need more activation licenses for the other computers. These additional licenses you can get as a purchase of a simple download of the product on our web site.

DELAY IN NETWORKED SOFTWARE

The delay time in a networking environment, depends directly on the following factors:

– The speed of the Network connection. Wireless/Wire/Optical all differ in connection speed (i.e. Optical being the fastest will always give best results, Wireless will give the absolute worst results).
– The speed of the HDD of the PC that hosts the main / shared database file. It helps if this PC has a very fast hard drive and hard drive control er (i.e. SATA standard will be faster than IDE or EIDE).
– The speed of the PC that hosts the main / shared database file. It is a big delay problem if this PC goes into a power saving mode / screen saver mode or hibernation after being inactive for a certain amount of time and has to be woken up by the network card before it can start sharing the database upon every data request. So it helps a great deal if in the “Power Saving” settings on that PC the options are set to “ALWAYS ON”.
– The Networking method/device/equipment speed. There certainly are routers on the market that give different performance results, so it helps to get a more professional router versus the more economic home use routers.

Also in our most current version of the software (or ver.2.29 and up), in setup, you can disable the “Auto Complete” option, and the software will be searching a lot less within the database, so that will speed up the run-time of the software.

Also, please keep in mind, in unbiased testing of many PC magazines, it was proven that Windows Vista was the absolute worst performer, regarding speed in a local area network environment. Perhaps that is why the Microsoft corporation scrapped this operating system faster than any other before in their history and completely replaced it with a new operating system Windows 7. So, if you are operating Windows Vista, switching back to any previous Windows or perhaps even Windows 7, will give you more satisfactory results.
And we cannot stress the Windows Vista problem enough. We experienced it in our own office as well, first hand, as soon as we switched from Vista to Windows 7 (or even if you switch back to XP) there is a difference in network data rate, right away, a difference in hundreds of kilobytes (from bytes and kilobytes of data transfer per second you will go to megabytes of data transfer per second). And it is not even a problem of measuring a simple data transfer, because the Vista acts ridiculously at times, some times randomly it may be an excellent data transfer on the network and you may think it is perfect in every way and there is no way there is a problem and then again randomly it drops to just a few bytes per second of data transfer rate.


CAN'T SEE FULL SCREEN OF PROGRAM

You are not seeing the “Log-In” button that is located on this screen (the first screen when you start the software), simply because the whole and full screen is not shown on your monitor. Your resolution (screen graphics) is set too low (probably 800 X 600 pixels or lower). You need to go to Start on your windows, control panel, display, settings and change your screen resolution (change it to 1024 x 768) and then click apply for the changes to take affect. This will improve the graphics on everything on your PC. What you will be doing by this is just increasing the resolution.
As stated in our ads, the minimum recommended resolution for running our software is 1024X768 pixels. This is our recommended resolution or a higher one, and the reason for that is because this is the standard right now. This is the standard in the PC industry and it has been the standard for a good 5-6 years or more. If your resolution is set to a lower one than this; you will just be improving the resolution by making these changes. You will make the screen show more items on it at once; that is all. You will be able to fit more on the screen, this is never bad, but it is an improvement and that is why it went to be the standard these days. What we mean by standard is… If you go and buy a computer in a computer store today (and for the past 5-6 years or more) it will come set to this resolution from the factory.

Please click on one of the links below to see a picture of how this log-in screen really looks on a 1024×768 or higher resolution:

POS MAID:
http://www.alexandriacomputers.com/Misc%20Pics/Log-InScreenPM.jpg

RESTAURANT MAID:
http://www.alexandriacomputers.com/Misc%20Pics/Log-InScreenRM.jpg

SALON MAID:
http://www.alexandriacomputers.com/Misc%20Pics/Log-InScreenSM.jpg

CAN'T SEE FULL SCREEN ON 1024 x 768 OR HIGHER RESOLUTION

Our software works perfectly on 1024×768 resolution, it was made for this resolution and we have thousands of customers using it on this resolution. A higher resolution than this would also be adequate, the only problem is if you would have a lower resolution than 1024×768. We don’t know if you have some kind of a special PC that presents the resolution in some special way that variates from the standard, or if there is something on your screen that is always there and on top of everything, covering a portion of the screen.
Also another and most likely issue could be that the fact that your screen is too small to show the 1024×768 resolution screen at once and it only shows it partially with an option for you to scroll the screen down and scroll the screen to the right to see the rest of the entire screen. In which case your PC allows you to set the graphics to 1024×768 or higher but the screen cannot present this all at once without the need for scrolling, so the screen is not really 1024×768 capable.

There could be another thing you can check on: Please go to Start on your Windows, control panel, display, settings and then go to “Advanced” and see if the DPI setting on the screen, is set to 120 and if so, set it to 96 and this should solve your problem.

CAN'T PRINT FULL-SHEET LABELS/BARCODES IN MS WORD

The “one column” print option for printing labels prints labels directly to the printer without using any special tools to align them in any special way to fit a custom template of labels.
The “full-sheet” option that incorporates Avery and other different types of label template standards, incorporates the software MS Word version 2000 or higher, which is required in order for this option to work properly.
Do you have the software “MS Word” version 2000 or higher installed and ready for use on your PC at this moment?
If not, then that is definitely the problem.
If yes, then we need to pursue your problem further.

EXCEL MERGING PROBLEMS

There are two common reasons of why this area would be a problem for a user:

A) Even though our software totally accommodates the transfer of the data from an Excel table, the software MS Excel 2000 or newer version is required to be installed on the given PC for the transfer purposes (after the transfer is completed it is no longer required).
So do you have the program MS Excel 2000 or newer version on your PC?

B) Most of the problems we had so far regarding this area of the software are almost always cases where customers do not get the format of the Excel table right. In order to eliminate this, we have made an Example Table, which is located in the “Merge from MS Excel” menu. You can locate this menu by going to import data menu, Import from Excel. Please click on the “Example Table” button. Please make your Excel table is in this exact format or if it is easier for you just fill your items in this table and than use the merge option.

RECEIPT / DESCRIPTION CUT OFF / OVERWRITTEN ON THE SIDE(S)

There are three ways to remedy this:

A) If your receipt is being cut off or overwritten by a little, you can go to “Setup” > “Invoice/Receipt Setup” and work with the slider in the option named “Decrease Horizontal Printing Length…” to fix this cut off problem.

B) If your receipt is being cut off or overwritten by a lot, go to your Printer’s setup in Windows, by going to “printers and faxes”, and “right clicking” on your printer type in there, and selecting properties. In properties you need to find where you setup paper width for your printer driver. In here for the width of the printer paper select the next smaller size. Here’s an example, if in printer’s setup the paper width currently is 3.25 inches, and the next lower option is 3 inches, just select the 3 inches paper width option and this problem will be fixed. If you cannot choose the paper width in your printer’s setup by picking one, but you need to manually type it in, just type in a slightly smaller number and you are set. After that if you need to make the font of the receipt smaller due to this change, you can do that in our software in Receipt Setup.

C) Lower the size of the font that is used on the receipts/invoices, by going to “Setup” > “Invoice/Receipt Setup”.

ITEM IN INVENTORY, BUT DOESN'T RING UP

This problem could be occurring because you either didn’t set up the general options properly or didn’t input the inventory quantity number for the certain product. All this is explained in the manual, but you don’t need to go through it, we will help you right away…

So your problem could be caused by one of a couple possible reasons…

1.) Please make sure that the Item# you are entering in the sales screen is the exact same spelling as the Item# entered in inventory.

2.) Please go to “Inventory” > “Edit Inventory”. In the first field (item#) type in the Item# in question and press TAB or Enter. If the item is in inventory the rest of the fields will fill in with information you had previously entered. If so please, make sure that your quantity for this item is not 0, please make sure that you have a number greater than 0 representing an existing quantity of this item in stock.

3.) Please count the length (number of characters, including special signs/punctuation and empty spaces if any) of the whole Item# in question. The software is set-up, by default, to only take-in Item #s with a length of 13 characters, simply because the worldwide Barcode standard is 12 characters, and in case you sell any books, the ISBN barcodes for books are 13 characters long. If this Item# exceeds the length of 13 characters, you can change this number of characters that the software accepts by going to “Setup” > “Main Setup” > “Barcode Format” and select the largest number of character length you think you will use for the Item #s in your business.

SOFTWARE PRINTS SMALL INVOICES ONLY & I CANNOT MAKE IT PRINT LARGE INVOICES

In order for our software to avoid users setting up incorrect setup options, it will print the small receipts automatically and override any other settings, if it finds that your Windows set “printer paper size” or “printing format” is less than the standard letter size paper format of 8.5 x 11 inches (which is a minimum required paper size for the “big printers”).To be more accurate it checks for the “paper width” setting in your windows printer driver setup and it sees if it is 8.5 inches width or less. In your case if no matter what you set, it prints the small receipt, then your Windows Printer’s driver, in its properties, has set a “printing width” or “paper width” less than 8.5 inches. This width of paper, that you have set, cannot handle our “big invoices”.If your printer and paper are capable of printing at 8.5 inches paper width, then you need to set this property, in Windows > “Control Panel” > “Printers” > “Your Printer Name” > “Properties”, at 8.5 inches and your problem will be solved, you will be able to print our “big invoices”.

If this wasn’t the problem and this advice did not help, then there is one more thing to check…

If your paper width setting is OK (equal or greater than 8.5 inches), then the reason why you the invoice sized printing doesn’t work on your PC, is your graphical resolution of the PCs. In order to print the invoice sized receipt, your PC needs to have a resolution of minimum 975 PIXELS VERTICAL (note that vertical resolution is the second number in the graphical resolution numbers). A minimum of 975 pixels vertical resolution is required on the PC, in order for that PC to be able to DRAW the invoice (because the computer needs to draw the invoice before it sends it to the printer for printing). So if you have a computer with a graphical resolution of let’s say 1024×768 pixels, that resolution will not be capable of invoice sized printing with our software, because its vertical resolution of 768 PIXELS, is not enough to be able to draw the invoice. However if you have a graphical resolution of let’s say 1600 x 1024 pixels or higher, that will be enough, because the vertical resolution is more than the 975 pixels minimum needed to DRAW the invoice vertically (because the computer needs to draw the invoice before it sends it to the printer for printing).

SOFTWARE PRINTS BIG INVOICES ONLY & I CANNOT MAKE IT PRINT SMALL INVOICES

In order for our software to avoid users setting up incorrect setup options, it will print the large invoices automatically and override any other settings, if it finds that your Windows set “printer paper size” or “printing format” is more than the standard receipt size paper format (i.e. if it’s set to 8.5 x 11 inches or larger – which is the paper size for the “big printers”).

To be more accurate it checks for the “paper width” setting and it sees if it is 8.5 inches width or less. In your case since you say, no matter what you set, it prints the large invoices, then your Windows Printer’s driver, in its properties, has set a “printing width” or “paper width” of 8.5 inches or more. This width of paper, that you have set, is not the size for our “small receipts”.

If your printer and paper are capable of printing at less than 8.5 inches paper width, then you need to set this property, in Windows > “Control Panel” > “Printers” > “Your Printer Name” > “Properties”, at 3, 3.25, 3.5, 4 inches, etc… and your problem will be solved, you will be able to print our “small receipts”.

LOW STOCK ALERT IS NOT WORKING?

This means either you are not seeing the alert because you may not know when and how it appears and you are simply looking for it and expecting it in the wrong places or you may not be seeing the alert because you have not set the low stock feature properly…

A.) Just to make sure you understand how it manifests itself, the “Low Stock Alert” feature reminds/alerts you or can be utilized in TWO different ways:

I.) The “Low Stock Alert” feature reminds/alerts you that you are running low, as you are selling. So if it is supposed to trigger an alert, it will do so, as soon as you attempt to sell the item that reached the number for low stock alert, which you have setup in Inventory.
Example: If you setup such an alert, properly, for a can of Pepsi Cola and let’s say you have set it up to “30” (meaning when the quantity gets down to 30 or less, alert of low stock), then when the quantity gets down to 30 or less, for the Pepsi Cola can item, next time you ring up one at the register, it will pop up with a message that the stock on them is running low and that you should re-order at your earlier convenience.

II.) You can also check low stock for items that have been set on the Low Stock Alert, by running the “Low Stock Report”. You can do so by going to the Inventory tab in the main screen (top menu) and then click: “Low Stock Report”. In here all you need to do is click “Calculate Report” and the report will be compiled for you, all of the items that match the criteria of being “low stock” and are setup for this alert in Inventory, will simply show on this report.

B.) Also please make sure you have set this feature properly for the item in question. Please click on “Inventory”, then click “EDIT INVENTORY”. In the Edit inventory screen type in the “Item #”, then simply tab away from that text field or hit enter, so the rest of the fields will fill in with the information of this preexisting item in inventory.

After this, please check the following 3 settings:

– The “Do not track quantity” option needs to be OFF, meaning not selected, no check mark on it.

– The “Low Stock Alert” check-box needs to be ON, meaning selected, needs to have a check mark on it.

– The text box right after (to the right of) “Low Stock Alert on” needs to have a number in it (that is the number of items that you want the alert to trigger on {let’s say that number is 10 – this would mean when the quantity gets down to 10 and below the alert will be triggered}).


CAN I USE ACCESS TO EDIT / ADD IN THE DATABASE OR FOR REPORTS

Please try to only use our software for accessing, adding and editing data. We do not recommend using Access for the software’s database, simply because one simple human error in the data format (i.e. even an empty space where there isn’t supposed to be one) can corrupt the data in a way that the software will not recognize the data format and the software will be crashing every time you use it to access this data. Therefore, the database is password protected to prevent such problems from occurring.

CAN I DELETE A SALE ?

If you have sales made in error or mock-up sales done while training personnel or testing/learning the software…

The “manager” can delete sales made in error, easily, by going to : “Data” > “Bulk Deletion”… In this feature, in the section named “Bulk Sales Deletion”, select “Delete all sales within the following range” and select invoice number range [if you want to delete one invoice only, simply enter the invoice number in both “from” and “to” fields].

Keep in mind in this feature you can also choose to Delete all sales and start anew.

QUICKBOOKS INTEGRATION?

There is no need for our software to integrate with QuickBooks or any other accounting software, because our software has its own accounting feature as well as many other functionalities (it is not just a POS software, but an “all in one” – complete business solution).

As advertised in our web and all our web ads, the only other software that you can integrate with our software is Microsoft Excel. You cannot integrate with any other software.

HOW TO REMOVE THE SOFTWARE?

Try to remove the software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

COMMISSION-CAN I ASSIGN ONLY ON CERTAIN ITEMS?

Yes, our software allows you to assign different commission for every single different item/service in inventory. So, whatever items/services in inventory you want to give your employees commission for, you just input the commission amount in % in inventory for these items/services. Whatever items/services you do not want to give commission for, you just leave the commission at 0%.

Click on “Inventory” and then click on “Edit Inventory”, the “Fill Inventory” menu should appear; In this menu as you enter new products and/or services or as you edit already existing products and/or services in the bottom of this window you will have a box to fill in that says “Commission (%)”; In this box you fill in the percentage rate for the commission for the employee if they sell this product or service. For example 20 in this box will mean that when the employee that has a commission option checked in the employee table, sells this product, 20% of this sale will go to their pay. For example if that product/service sells for $10, and the “Commission (%)” box in the “Fill Inventory” menu for this product is marked 20, they will get 2 dollars from this sale on this pay period. Of course to keep accurate track of commission, you need to also have the employee registered as an employee in the employee table, and in that table have the option for “commission pay” checked for that certain employee. You also need to make sure that each employee has their own password assigned in the employee table and logs in the software with their own password for accurate commission tracking. After all of this is done, and your commission-employees tender some invoices after this setup has taken effect, the software will properly assign commission to each one of them.
If you enter the certain date or date span when the sale(s) was/were tendered in the pay calculator, all the commission will be calculated there. You can also calculate the commission by utilizing our customized reports.

BACKUP INSTRUCTIONS?

The software makes backups of your database, automatically, to the “C:\” location or a different one if you designated a different location in “Main Setup” under “Backup”.
You can also use any drive to copy the database of the software on it and therefore have a nice and easy backup on that drive of all the info in your business PC. Instructions: After the installation in the business, all you need to do is copy (just copy, not cut or delete) the main database file located in “C:\POS\” (the file is going to be named [depending on the software you have] PM.db3 or RM.db3 or SM.db3) to your backup drive location of your choice. This is a sufficient backup of the database.

TRANSFERRING DATA FROM 1 PC TO ANOTHER?

Transferring and making a backup of the database to another PC…

Transferring and/or making a backup of the database to another PC…
You can use a USB – flash drive, or a disk or another removable storage device to copy the database of the software on and copy the same database file over to any other PC you need to.

Instructions:
After the installation of the software on two or more PCs and setting up the database the way you want it on one, all you need to do is copy (just copy, not necessarily cut or delete) the main database file located in “C:\POS\” (the file is going to be named [depending on the software you have] PM.db3 or RM.db3 or SM.db3 ) to your removable storage location of your choice. This is a sufficient backup of the database. You can take this at the other PC(s), and copy over the database file from the previous location that is on your removable storage drive/device to the folder “C:\POS\” of the new PC(s).

HOW TO IMPORT INVENTORY FROM EXCEL?

In order to import you inventory from your Excel spreadsheet, you will have to go DATA–> IMPORT INVENTORY FROM EXCEL–>SELECT THE FILE. Once the file is selected press the button IMPORT DATA.

Please use the sample that we have made to arrange your spreadsheet int he same format/manner. You can locate it in DATA–> IMPORT INVENTORY FROM EXCEL–> EXAMPLE TABLE.

GIFT CARDS?

A full comprehensive Gift Card Processing feature is available in our software through our integrated processors X-Charge, Cayan, ChargeItPro and Mercury.
So there are four parties to contact in case of questions. Please look at the following list for contact info on each of these options:

A.) Cayan
Phone number: 1-800-498-0823
Email: Referrals@Cayan.com.com
Here is a link to a short form to fill out if you just want to get a callback: click here
B.) X-Charge
Phone number: 1-888-370-4004
Email: StartNow@OpenEdgePay.com
Here is a link to a short form to fill out if you just want to get a callback: click here

C.) ChargeItPro

Phone number: 1-800-989-2135 x317
Email: BillC@ChargeItPro.com
Here is a link to a short form to fill out if you just want to get a callback: click here
D.) Mercury Pay
Phone number: 1.800.846.4472 Opt 2
Email: salessupport@mercurypay.com
Here is a link to a short form to fill out if you just want to get a callback: click here


HOW TO TRACK EMPLOYEE SALES ?

1.) Go to “Reports”, “Customized Reports”.

2.) Select “Employee”, then:

A) If you need a report on one specific employee only, select “Detailed Report For a Specific Subject” and select the employee name from the drop down menu.

B) If you need a more general report, on all employees, select “Itemized report for every subject”.

3.) Finally click “Calculate Reports”.

HOW TO PRINT BARCODES?

The way to print barcodes through our software is not very complicated, but it may require you to install the barcode font “IDAutomationHC39M” on your PC. In our software you need to have the item already inserted in inventory completely, before you can print any barcodes for it. When you are ready to print barcodes through our software, click on “Inventory”, then click “Edit Inventory”. In the Fill inventory screen type in the “item #, simply tab away from that box or hit enter, so the rest of the fields will fill in with the information of this pre-existing item in inventory. After this the button “Print Labels” will show up and will be available for use. Click on this button. In the “Print Labels” menu input the size of the barcode font you want to use, like “26” for example (this will determine the size of the barcode). Select the number of barcodes you need printed, and maybe the vertical spacing left between barcodes (needed only for the “One column of Labels” option). Select if you will to print “One column of labels” or “Full sheet” of labels (Full sheet option does a Mail Merge to MS Word, therefore MS Word must be present on your PC if you want to use this option). With the “Full sheet” of labels option, our software can tell your MS Word what label format to use for these labels. You can choose any of the hundreds of standard label formats that MS Word supports, by entering their Label Number in the field “Label Format” of this “Print Label” menu in our software. The picture below will show you how your barcode will look like before printing. All you have left is to click “Print Labels” and print this label or labels. If your printout didn’t work, or you have experienced an error while attempting the above “barcode printing” instructions, this is most likely due to your PC lacking the barcode font “IDAutomationHC39M”. Without it , you will not be able to print barcodes.
You see, the barcode font is just like any other font, like the fonts you use in typing on your PC screen every day. You’ve probably noticed, when you select a different font, the letters look different. Well, that is what a font is in essence, it just tells your PC what shape to type or show on the screen and on the printer or what kind of a symbol to show after you press a button on your keyboard. The barcode font tells your PC to put certain lines with a certain width and spacing between each other depending on the character or number they will represent, and that is how the barcode is generated.

Now that this is clear, you understand why you need to have this font installed in your Windows in order for it to be used in any software whatsoever including our software as well.

If you do not have the barcode font and our barcode feature didn’t work for you, after you’ve tried it once, you will need to obtain this barcode font. You may purchase a barcode font or you may obtain it for FREE (depending if the type of your organization qualifies to have a FREE barcode font from a certain barcode font developer).

There are many companies out there, that offer barcode fonts for free. One such company that offers FREE barcode fonts is: “http://www.bizfonts.com/free/”. Please understand our company – “Alexandria Computers, LLC” is in no way affiliated with “bizfonts.com” and we are not legally liable for your utilization of their fonts or your inability to utilize their fonts and we would encourage you to read all of their licenses, agreements and policies, so to make sure that you are not using their FREE fonts, if your way of using their fonts or your type of organization/business does not qualify for FREE usage (so we are also not liable for your regard or disregard towards their licenses, agreements and policies for their FREE fonts).

If you visit their website and then click on the provided link for barcode font download. After you download the barcode font, please remember where (in which folder) you have it downloaded because you’ll need to specify that later. If you obtain the barcode font from “http://www.bizfonts.com/free/ “, please note that this file that you will download is zipped (compressed with a zip archive) in order for a smaller file size and a faster download. This means you will need to extract the downloaded zip file after its download, by locating it through your “My Computer” menu and right-clicking on it and selecting “Extract-All”. This action will extract the file and the fonts from it in this location and they will be ready for installation.
Then simply go to “Start” and then “Control Panel”, and then click on “Fonts”. In the “Fonts” menu, you need to click on “File” and then “Install New Font… This is where you are going to specify where the font you’ve downloaded and extracted is located, choose that folder and point to the file of the font, select it from the “List of Fonts” area and click “OK. Now you are done installing the new barcode font and you need to try the above barcode printing instructions again. If your printout didn’t work again, or you have experienced an error while attempting the above “barcode printing” instructions again, this is most likely due to your printer not being barcode printing capable and compatible.

HOW TO USE THE ACCOUNTING FEATURE

The way our Accounting Feature works is pretty self explanatory, as it is designed to be like an unlimited resource of checkbooks, so you use it naturally like you would use any checkbook, for any accounts, that you have had before you have been introduced to this kind of an accounting software.

When you enter the accounting feature, the accounting screen comes up.
– In this screen, you can choose an account by clicking the drop down button of the drop down menu.
– You can add new accounts by clicking the “Add” button.
– You can delete existing accounts by clicking the “Delete” button.
– When you select a certain account, all the transactions for that account show up on the screen.
– You can add a new transaction by selecting the type of transaction with the options “Withdrawal”, “Deposit” or “Transfer”, filling out the required information fields about this transaction and simply clicking “Submit”.
– You can edit an existing transaction by selecting it and clicking “Edit”, making your changes and clicking “Submit”.
– You can mark a transaction cleared by selecting it and clicking “Edit”, selecting the check box “Cleared” and clicking “Submit”.
– You can delete an existing transaction, that was already entered by mistake, by selecting the transaction and clicking the “Delete” button.
– You can cancel a transaction, that you have just started, by clicking the “Cancel” button.
– You have a calendar in this feature, to help you visually, to better select the date for the transaction.
– You have a “Reports” button, that opens up the accounting reports feature, that has extensive reports for different criteria, that you can set.

HOW TO TRACK CUSTOMER'S PURCHASE HISTORY?

You can track customer’s purchase history in two ways:

A) By going to “History”, “Lookup Past Invoices”.

B)
– Go to “Reports”, “Customized Reports”
– Select “Customer”, then select “Detailed Report For a Specific Subject”
– Select the customer name from the drop down menu
– Finally click “Calculate Reports”

HOW DOES THE TIMECLOCK WORK?

The way this feature works is by using the same button for punching in and out. The first time in the day when the employee uses this button it will punch them in (it will put the time in the first field that is called “IN”). The second time in the day when the employee uses this button it will punch them out (it will put the time in the second field that is called “OUT”). The third time in the day when the employee uses this button it will punch them in (it will put the time in the third field that is called “IN”). The fourth time in the day when the employee uses this button it will punch them out (it will put the time in the fourth field that is called “OUT”), etc.

COMMISSION, HOW TO ASSIGN AND CALCULATE?

Click on “Inventory” and then click on “Edit Inventory”, the “Fill Inventory” menu should appear; In this menu as you enter new products and/or services or as you edit already existing products and/or services in the bottom of this window you will have a box to fill in that says “Commission (%)”; In this box you fill in the percentage rate for the commission for the employee if they sell this product or service. For example 20 in this box will mean that when the employee that has a commission option checked in the employee table, sells this product, 20% of this sale will go to their pay. For example if that product/service sells for $10, and the “Commission (%)” box in the “Fill Inventory” menu for this product is marked 20, they will get 2 dollars from this sale on this pay period. Of course to keep accurate track of commission, you need to also have the employee registered as an employee in the employee table, and in that table have the option for “commission pay” checked for that certain employee. You also need to make sure that each employee has their own password assigned in the employee table and logs in the software with their own password for accurate commission tracking. After all of this is done, and your commission-employees tender some invoices after this setup has taken effect, the software will properly assign commission to each one of them.
If you enter the certain date or date span when the sale(s) was/were tendered in the pay calculator, all the commission will be calculated there. You can also calculate the commission by utilizing our customized reports.

HOW TO DELETE AN EMPLOYEE

This is done by going to “Manager’s Menu”, “Employee Table”, “Add Delete or Update”.
Enter the employee number in the “employee number” field, tab away from this field, for all of the employee info to be filled and click the “Delete” button.

HOW TO USE THE DISCOUNT BUTTON?

The proper procedure for using the discount button is shown in the video tutorial “POS maid – Sale 2”. Please watch this video tutorial thoroughly and also watch the rest of the video tutorials, that we provide, as they are very helpful in understanding the software better and learning how to use it quicker.

CASH DRAWER BALANCE

If you need to know the amount in the register for the end of day balancing purpose, you would use the “Reports > Close Register Report” option.
The “Cash Drawer Balance” option is an option to help your clerks balance or count the money, credit card slips and checks in the cash register much faster in the end of the day or shift. This is a very neat feature utilized by a lot of big retailers, it is just a tool that helps clerks count a large amount of money faster and without mistakes. This means in this option nothing is given automatically, you need to count and input your results in all the fields, but instead of adding the money amounts, you count the number of bills and count the number of coins for each denomination. The clerk needs to physically count the money and enter the number of bills and the number of coins for each denomination of bills and coins in this screen. Also count or add the total for the credit card slips and enter that in this screen. And in the end count or add the total for the checks and enter that in this screen. After this the software totals up the number of bills and coins and all the rest to help them see if this total matches the total calculated by the “Reports > Close Register Report” option.

HOW TO DELETE A CLIENT/CUSTOMER?

To delete a client from your database you need to go to the menu “Customer” then “Customer Search, Add, Update”.
In this screen input the search criteria/data first (this can be the name or any of the home/work/cell phone numbers or e-mail of the client) and then simply TAB away from this field where you did this data entry or just simply press . If there is an existing client with this information, they will be found immediately and all their information will appear/fill-in on the rest of the fields of this screen.
After the existing client information is found and appears on the screen, than you simply press “Delete” to delete that particular client from your database.

HOW TO CHANGE THE TAX?

You change the tax by going to “Inventory” > “Edit Inventory”, typing in a product’s ItemID that the tax change needs to apply for, then tab away to a different field so that the rest of the fields will be filled in and then simply change the tax field’s number and click “Update”.

Also please remember that you do not need to change the tax for each item, one by one, for all of your items in inventory, you only need to do this class by class, in other words for one item per class.
The classes’ sales tax is always the same for all the items in that class. If you have more than one item in a certain class, after you change the tax for any one item in it and click update, that tax will update to whatever you have changed it to for all the items in this class (for the entire class). In other words all the products in one class regardless if there are two products or two thousand products, will always have the same tax. If food is not taxable in your state by law, than everything that belongs to the class food will not be taxable or in other words will have the same tax of 0%. Two items can not belong to the same class and be taxed at a different rate. As soon as you change the tax of one item in inventory, that change takes affect for the rest of the items in inventory that belong to the same class as that item.

HOW TO EDIT INVENTORY (CHANGE PRICE/TAX/COMMISSION/SUPPLIER/ETC...)?

You edit inventory by going to “Inventory” > “Edit Inventory”, typing in a product’s ItemID that the change needs to apply to, then tab away to a different field, so that the rest of the fields will be auto-filled and then simply change the PRICE/TAX/COMMISSION/SUPPLIER/ETC… and click “Update”.

Also please remember that you do not need to change the tax for each item, one by one, for all of your items in inventory, you only need to do this class by class, in other words for one item per class.
The classes’ sales tax is always the same for all the items in that class. If you have more than one item in a certain class, after you change the tax for any one item in it and click update, that tax will update to whatever you have changed it to for all the items in this class (for the entire class). In other words all the products in one class regardless if there are two products or two thousand products, will always have the same tax. If food is not taxable in your state by law, than everything that belongs to the class food will not be taxable or in other words will have the same tax of 0%. Two items can not belong to the same class and be taxed at a different rate. As soon as you change the tax of one item in inventory, that change takes affect for the rest of the items in inventory that belong to the same class as that item.

HOW DO YOU SEAT SOMEONE ON A VIRTUAL TABLE OR VIRTUALLY SEAT THEM IN RM?

– The way to order on the run or keep a tab on the run, for someone that is not really sitting anywhere designated, is to assign the order to what we call a “virtual table” or “virtual barstool”. Then if later the customer wants to move to a real table or barstool, you can simply use the button “Switch Tables” to switch them to whatever table or barstool you like or they can just stay on a virtual table/barstool (not seated) and be rung up whenever they are ready to from that designation.

– So please keep in mind that assigning a virtual table, does not mean you are sitting anyone on a table, you are just assigning a designation so you do not mix up the orders (like assigning a name to the order, so you do not mix them up, that is all).

– To create a virtual table or virtual barstool: You just go to “Floor/Table View”, select “More Tables/Stools”, and type in “guy with red hat” or put a person’s name or anything you want to designate the tab to the person. When you need to place more orders under that tab or when ready to check out, you also go to “Floor/Table View”, select “More Tables/Stools”, and select the designation that you put for that tab, from the list of existing tabs and click “View Existing Order”.

HOW TO RUN A TAB OR TABS FOR GUESTS IN RM?

– The way to order on the run or keep a tab on the run, for someone that is not really sitting anywhere designated, is to assign the order to what we call a “virtual table” or “virtual barstool”. Then if later the customer wants to move to a real table or barstool, you can simply use the button “Switch Tables” to switch them to whatever table or barstool you like or they can just stay on a virtual table/barstool (not seated) and be rung up whenever they are ready to from that designation.

– So please keep in mind that assigning a virtual table, does not mean you are sitting anyone on a table, you are just assigning a designation so you do not mix up the orders (like assigning a name to the order, so you do not mix them up, that is all).

– To create a virtual table or virtual barstool: You just go to “Floor/Table View”, select “More Tables/Stools”, and type in “guy with red hat” or put a person’s name or anything you want to designate the tab to the person. When you need to place more orders under that tab or when ready to check out, you also go to “Floor/Table View”, select “More Tables/Stools”, and select the designation that you put for that tab, from the list of existing tabs and click “View Existing Order”.

HOW TO CHECK FOR LOW STOCK ITEMS ?

Two things we need to address:

A.)The “Low Stock Alert” feature reminds/alerts you or can be utilized in TWO different ways:

I.) The “Low Stock Alert” feature reminds/alerts you that you are running low, as you are selling. So if it is supposed to trigger an alert, it will do so, as soon as you attempt to sell the item that reached the number for low stock alert, which you have setup in Inventory.
Example: If you setup such an alert, properly, for a can of Pepsi Cola and let’s say you have set it up to “30” (meaning when the quantity gets down to 30 or less, alert of low stock), then when the quantity gets down to 30 or less, for the Pepsi Cola can item, next time you ring up one at the register, it will pop up with a message that the stock on them is running low and that you should re-order at your earlier convenience.

II.) You can also check low stock for items that have been set on the Low Stock Alert, by running the “Low Stock Report”. You can do so by going to the Inventory tab in the main screen (top menu) and then click: “Low Stock Report”. In here all you need to do is click “Calculate Report” and the report will be compiled for you, all of the items that match the criteria of being “low stock” and are setup for this alert in Inventory, will simply show on this report.

B.) Also please make sure you have set this feature properly for the item in question. Please click on “Inventory”, then click “EDIT INVENTORY”. In the Edit inventory screen type in the “Item #”, then simply tab away from that text field or hit enter, so the rest of the fields will fill in with the information of this preexisting item in inventory.

After this, please check the following 3 settings:

– The “Do not track quantity” option needs to be OFF, meaning not selected, no check mark on it.

– The “Low Stock Alert” check-box needs to be ON, meaning selected, needs to have a check mark on it.

– The text box right after (to the right of) “Low Stock Alert on” needs to have a number in it (that is the number of items that you want the alert to trigger on {let’s say that number is 10 – this would mean when the quantity gets down to 10 and below the alert will be triggered}).

USING THE MULTIDIMENSIONAL INVENTORY MATRIX

The Multidimensional Matrix , also known in the apparel industry as ‘color/size matrix’ can be used as follows:

A.) First enter the item that will carry a matrix in inventory. Matrix can be applied only to existing items.

B.) Once your product is existing in inventory, you just go to “INVENTORY” > “EDIT INVENTORY”, enter the item ID and then tab-away to another field in order for the rest of the information to fill in all the fields.

C.) If you created this item properly to begin with where you selected the box that says “MATRIX ITEM”, then you can skip this step and go to the next one. If this item is not saved as a “matrix item”, meaning it doesn’t load from the inventory with the the box that says “MATRIX ITEM” already check-marked/selected, then please SELECT or CHECK-MARK the box that says “MATRIX ITEM” and click “UPDATE” in order to save this change for the item (so the item can be saved in inventory with the property of being a “MATRIX ITEM” ). After this re-load the item in inventory again, like discussed in step B.)
D.) Looking at the existing inventory item, that is designated and saved as a “MATRIX ITEM” in the Edit Inventory menu, please click the “VIEW EDIT MATRIX” button.

E.) Once the window to edit the matrix opens, you can just enter the DIMENSION 1 ( such as colors for example) and DIMENSION 2 ( such as sizes for example) and click ADD every time you enter a new value for a given dimension, until you are done entering all of your desired dimension values.

F.) With the dimensions added, you can now add the quantity available for each combination, just by clicking the box-field that corresponds to that specific combination of dimensions in the table-grid, to the left of the screen. The software will ask you for the quantity number you want to add, enter it and click OK.

G.) When you are done adding all the dimensions, you need to click the UPDATE button in order for all of this to be saved.

HOW DOES THE BIRTHDAY FEATURE WORK?

You can set the customer’s birthday notification (for how many days in advance) in the Main Setup, on the top right. Also, you must enter the birthday date when you enter the customer’s info under the format MM/DD/YY. Now we understand that you may not get a year from every customer, because some consider it rude to ask for it, because it reveals the age, but keep in mind, you do not need the true year, you can always put for example 2001 for the year or some other “fake year”, it will not be a problem, the birthday function will still work even if the year is incorrect – as long as the date format is complete and correct, a complete date format should have the month, day and year, like for example: “01/01/01”.

Now once you made sure that the customer’s birthday notification (for how many days in advance) is set correctly to your desire in the Main Setup, on the top right and also you have entered the birthday dates when you enter the customers’ info, then you can start using the privileges of this feature, in the following two ways:

A.) In using the Appointment book, in “Customer” > “Appointments” , when you enter a customer’s name or phone to book an appointment or when you have clicked on an existing appointment and are just looking at an appointment that was already scheduled for someone, the software checks if their birthday is coming soon, and it will notify you (if the birthday of the customer is within the number of days that you selected to be notified on), the message will pop-up and say something like “This customer’s birthday is in: 14 days!”. So that is just a reminder feature for whenever you are booking an appointment for a customer or you are looking at an already booked appointment. What that allows you to do, is to always know that you are taking care of someone on their birthday or close to their birthday, so you can proactively arrange to give them some kind of a gift or discount on their visit.

B.) The second benefit of this feature is that you can go proactively (example once a week, or once a month) to the menu : “Customer” > “Mailing lists” and once in there you can compile a list of all the customers that have a birthday in the day-span that you specify there. This will give you a full list of all your customers that have an upcoming birthday, for example this month, and then you can make mailing labels right from that menu so that you can mail them birthday cards or gift-cards or any promotional invitations for birthday discounts, etc…


UPGRADE FROM VER.1.1 (or VER.1.511) TO VER.2.3

You have a significantly old version of the software, so first you will have to upgrade from ver.1.1 (or ver.1.511) to ver.2.25, then you will need to upgrade from ver.2.25 to 2.26, then you will need to upgrade from 2.26 to 2.27, then you will need to upgrade from 2.27 to 2.28, then you will need to upgrade from 2.28 to 2.29 and finally you will need to upgrade from 2.29 to 2.3.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.1.1 (or VER.1.511) TO VER.2.25 :
1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\ProgramFiles\POS\”. Your database file will be one of these three files, depending on what software you currently have: Alexandria1511.mdb, RM11.mdb or SM11.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.
3.) Please go to the respective links below to download the 2.25 version of your respective program title:

POS MAID 2.25: http://www.alexandriacomputers.com/ver2.25/PosMaid225_and_X-Charge.zip
RESTAURANT MAID 2.25: http://www.alexandriacomputers.com/ver2.25/RestaurantMaid225_and_X-Charge.zip
SALON MAID 2.25: http://www.alexandriacomputers.com/ver2.25/SalonMaid225_and_X-Charge.zip

4.) After you unzip/extract the file containing the newest software (by right-clicking on it and selecting “extract all”), you can run the executable Setup file to install it, exactly the way you did with the previous version if you had a download.

5.) Copy over the backup of the database, that you made in “Step 1”, back into “C:\Program Files\POS\”.
6.) After the installation of the new software is done, the new file to run will be named “POS Maid 2.25”, “Restaurant Maid 2.25 ” or “Salon Maid 2.25”.
You can run the new software for the first time, similarly to the way the older version did. Run this version as a DEMO , since you will only use it for the data transfer and upgrading.

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software, go to “Import Data”, “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there is no problems unless you see an error message or an OK message that everything went through fine. Please be patient this process may take a couple of minutes or more, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.25 TO VER.2.26 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\ProgramFiles\POS\”. If you have ver. 2.25 your database file will be one of these three files, depending on what software you currently have: PM22.mdb, RM22.mdb or SM22.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:

POS MAID 2.26: http://www.alexandriacomputers.com/ver2.26/PM226.zip

RESTAURANT MAID 2.26: http://www.alexandriacomputers.com/ver2.26/RM226.zip

SALON MAID 2.26: http://www.alexandriacomputers.com/ver2.26/SM226.zip

4.) After you unzip/extract the file containing the newest software (by right-clicking on it and selecting “extract all”), you can run the executable Setup file to install it, exactly the way you did with the previous version if you had a download.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\Program Files\POS\”.

6.) After the installation of the new software is done, the new file to run will be named “POS Maid 2.26”, “Restaurant Maid 2.26 ” or “Salon Maid 2.26”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\ProgramFiles\POS\”. If you have ver. 2.25 your database file will be one of these three files, depending on what software you currently have: PM22.mdb, RM22.mdb or SM22.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.26 ; Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.26; Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.26.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.26 TO VER.2.27 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.26 your database file will be one of these three files, depending on what software you currently have: PM226.mdb, RM226.mdb or SM226.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:
POS MAID 2.27: http://www.alexandriacomputers.com/ver2.27/PM227.exe
RESTAURANT MAID 2.27: http://www.alexandriacomputers.com/ver2.27/RM227.exe
SALON MAID 2.27: http://www.alexandriacomputers.com/ver2.27/SM227.exe
4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the new software is done, the new title, in your Windows, to run will be named “POS Maid 2.27”, “Restaurant Maid 2.27” or “Salon Maid 2.27”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\POS\”. If you have ver. 2.26 your database file will be one of these three files, depending on what software you currently have: PM226.mdb, RM226.mdb or SM226.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.27 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.27 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.27 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.27 TO VER.2.28 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.27 your database file will be one of these three files, depending on what software you currently have: PM227.mdb, RM227.mdb or SM227.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newer version of your respective program title to your system:
POS MAID 2.28: http://www.alexandriacomputers.com/ver2.28/PM228.exe
RESTAURANT MAID 2.28: http://www.alexandriacomputers.com/ver2.28/RM228.exe
SALON MAID 2.28: http://www.alexandriacomputers.com/ver2.28/SM228.exe

4.) After you download the file containing the newer software, you can run it (by simply double-clicking on it) to install the newer software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the newer software is done, the new title, in your Windows, to run will be named “POS Maid 2.28”, “Restaurant Maid 2.28” or “Salon Maid 2.28”.
When you run the 2.28 software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the newer version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\POS\”. If you have ver. 2.27 your database file will be one of these three files, depending on what software you currently have: PM227.mdb, RM227.mdb or SM227.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.28 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.28 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.28 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.28 TO VER.2.29 :

1.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.28 your database file will be one of these three files, depending on what software you currently have: PM228.mdb, RM228.mdb or SM228.mdbcc(make sure our software is turned off and not running while you are backing up the file).

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:
POS MAID 2.29: http://www.alexandriacomputers.com/ver2.29/PM229.exe
RESTAURANT MAID 2.29: http://www.alexandriacomputers.com/ver2.29/RM229.exe
SALON MAID 2.29: http://www.alexandriacomputers.com/ver2.29/SM229.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the new software is done, the new title, in your Windows, to run will be named “POS Maid 2.29”, “Restaurant Maid 2.29 or “Salon Maid 2.29.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will e-mail us with the new registration number to obtain your new password. After you obtain and input the new password, you are all done with the installation.

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.29 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.29 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.29 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.2997 TO VER.2.3 :

1.) Please go to your current software of version 2.2997 (or newer) and perform a database repair first by going to “Data” > “Repair Database” (this is absolutely necessary in order to ensure any database discrepancies are not multiplied in the new software and made even worse by the data transfer process).

2.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your database file in “C:\POS\”. If you have ver. 2.29 your database file will be one of these three files, depending on what software you currently have: PM229.mdb, RM229.mdb or SM229.mdb as well as the ML229.mdb file.

3.) Download the newest version of the software from the links below (depending on which software title you have already or are interested in) :

POS MAID: http://www.alexandriacomputers.com/ver234/POS Maid.exe

Restaurant MAID: http://www.alexandriacomputers.com/ver234/Restaurant Maid.exe

Salon MAID: http://www.alexandriacomputers.com/ver234/Salon Maid.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) After the installation of the new software is done, the new title, in your Windows, to run will be named simply: “POS Maid”, “Restaurant Maid” or “Salon Maid”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will obtain the password by simply following the instructions on the screen that is asking for the password (feel free to e-mail us with any questions/problems while activating).

6.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
If you had version of 2.2997 (or newer) : Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” > “From version 2.29” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.

UPGRADE FROM 2.2 (OR 2.25) TO 2.3

You have a significantly old version of the software, so first you will have to upgrade from ver.2.2 (or ver. 2.25) to ver.2.26, then you will need to upgrade from ver.2.26 to 2.27 , then you will need to upgrade from 2.27 to 2.28, then you will need to upgrade from 2.28 to 2.29 and finally you will need to upgrade from 2.29 to 2.3.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.2 (or ver. 2.25) TO VER.2.26 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\ProgramFiles\POS\”. If you have ver. 2.25 your database file will be one of these three files, depending on what software you currently have: PM22.mdb, RM22.mdb or SM22.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:

POS MAID 2.26: http://www.alexandriacomputers.com/ver2.26/PM226.zip

RESTAURANT MAID 2.26: http://www.alexandriacomputers.com/ver2.26/RM226.zip

SALON MAID 2.26: http://www.alexandriacomputers.com/ver2.26/SM226.zip

4.) After you unzip/extract the file containing the newest software (by right-clicking on it and selecting “extract all”), you can run the executable Setup file to install it, exactly the way you did with the previous version if you had a download.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\Program Files\POS\”.

6.) After the installation of the new software is done, the new file to run will be named “POS Maid 2.26”, “Restaurant Maid 2.26 ” or “Salon Maid 2.26”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\ProgramFiles\POS\”. If you have ver. 2.25 your database file will be one of these three files, depending on what software you currently have: PM22.mdb, RM22.mdb or SM22.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.26 ; Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.26; Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.26.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.26 TO VER.2.27 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.26 your database file will be one of these three files, depending on what software you currently have: PM226.mdb, RM226.mdb or SM226.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:
POS MAID 2.27: http://www.alexandriacomputers.com/ver2.27/PM227.exe
RESTAURANT MAID 2.27: http://www.alexandriacomputers.com/ver2.27/RM227.exe
SALON MAID 2.27: http://www.alexandriacomputers.com/ver2.27/SM227.exe
4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the new software is done, the new title, in your Windows, to run will be named “POS Maid 2.27”, “Restaurant Maid 2.27” or “Salon Maid 2.27”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\POS\”. If you have ver. 2.26 your database file will be one of these three files, depending on what software you currently have: PM226.mdb, RM226.mdb or SM226.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.27 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.27 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.27 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.27 TO VER.2.28 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.27 your database file will be one of these three files, depending on what software you currently have: PM227.mdb, RM227.mdb or SM227.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newer version of your respective program title to your system:
POS MAID 2.28: http://www.alexandriacomputers.com/ver2.28/PM228.exe
RESTAURANT MAID 2.28: http://www.alexandriacomputers.com/ver2.28/RM228.exe
SALON MAID 2.28: http://www.alexandriacomputers.com/ver2.28/SM228.exe

4.) After you download the file containing the newer software, you can run it (by simply double-clicking on it) to install the newer software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the newer software is done, the new title, in your Windows, to run will be named “POS Maid 2.28”, “Restaurant Maid 2.28” or “Salon Maid 2.28”.
When you run the 2.28 software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the newer version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\POS\”. If you have ver. 2.27 your database file will be one of these three files, depending on what software you currently have: PM227.mdb, RM227.mdb or SM227.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.28 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.28 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.28 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.28 TO VER.2.29 :

1.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.28 your database file will be one of these three files, depending on what software you currently have: PM228.mdb, RM228.mdb or SM228.mdbcc(make sure our software is turned off and not running while you are backing up the file).

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:
POS MAID 2.29: http://www.alexandriacomputers.com/ver2.29/PM229.exe
RESTAURANT MAID 2.29: http://www.alexandriacomputers.com/ver2.29/RM229.exe
SALON MAID 2.29: http://www.alexandriacomputers.com/ver2.29/SM229.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the new software is done, the new title, in your Windows, to run will be named “POS Maid 2.29”, “Restaurant Maid 2.29 or “Salon Maid 2.29.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will e-mail us with the new registration number to obtain your new password. After you obtain and input the new password, you are all done with the installation.

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.29 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.29 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.29 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.29 TO VER.2.3 :

1.) Please go to your current software of version 2.2997 (or newer) and perform a database repair first by going to “Data” > “Repair Database” (this is absolutely necessary in order to ensure any database discrepancies are not multiplied in the new software and made even worse by the data transfer process).

2.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your database file in “C:\POS\”. If you have ver. 2.29 your database file will be one of these three files, depending on what software you currently have: PM229.mdb, RM229.mdb or SM229.mdb as well as the ML229.mdb file.

3.) Download the newest version of the software from the links below (depending on which software title you have already or are interested in) :

POS MAID: http://www.alexandriacomputers.com/ver234/POS Maid.exe

Restaurant MAID: http://www.alexandriacomputers.com/ver234/Restaurant Maid.exe

Salon MAID: http://www.alexandriacomputers.com/ver234/Salon Maid.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) After the installation of the new software is done, the new title, in your Windows, to run will be named simply: “POS Maid”, “Restaurant Maid” or “Salon Maid”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will obtain the password by simply following the instructions on the screen that is asking for the password (feel free to e-mail us with any questions/problems while activating).

6.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
If you had version of 2.2997 (or newer) : Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” > “From version 2.29” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.

UPGRADE FROM 2.26 TO 2.3

You have a significantly old version of the software, so first you will have to upgrade from ver.2.26 to 2.27 , then you will need to upgrade from 2.27 to 2.28, then you will need to upgrade from 2.28 to 2.29 and finally you will need to upgrade from 2.29 to 2.3.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.26 TO VER.2.27 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.26 your database file will be one of these three files, depending on what software you currently have: PM226.mdb, RM226.mdb or SM226.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:
POS MAID 2.27: http://www.alexandriacomputers.com/ver2.27/PM227.exe
RESTAURANT MAID 2.27: http://www.alexandriacomputers.com/ver2.27/RM227.exe
SALON MAID 2.27: http://www.alexandriacomputers.com/ver2.27/SM227.exe
4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the new software is done, the new title, in your Windows, to run will be named “POS Maid 2.27”, “Restaurant Maid 2.27” or “Salon Maid 2.27”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\POS\”. If you have ver. 2.26 your database file will be one of these three files, depending on what software you currently have: PM226.mdb, RM226.mdb or SM226.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.27 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.27 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.27 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.27 TO VER.2.28 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.27 your database file will be one of these three files, depending on what software you currently have: PM227.mdb, RM227.mdb or SM227.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newer version of your respective program title to your system:
POS MAID 2.28: http://www.alexandriacomputers.com/ver2.28/PM228.exe
RESTAURANT MAID 2.28: http://www.alexandriacomputers.com/ver2.28/RM228.exe
SALON MAID 2.28: http://www.alexandriacomputers.com/ver2.28/SM228.exe

4.) After you download the file containing the newer software, you can run it (by simply double-clicking on it) to install the newer software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the newer software is done, the new title, in your Windows, to run will be named “POS Maid 2.28”, “Restaurant Maid 2.28” or “Salon Maid 2.28”.
When you run the 2.28 software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the newer version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\POS\”. If you have ver. 2.27 your database file will be one of these three files, depending on what software you currently have: PM227.mdb, RM227.mdb or SM227.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.28 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.28 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.28 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.28 TO VER.2.29 :

1.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.28 your database file will be one of these three files, depending on what software you currently have: PM228.mdb, RM228.mdb or SM228.mdbcc(make sure our software is turned off and not running while you are backing up the file).

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:
POS MAID 2.29: http://www.alexandriacomputers.com/ver2.29/PM229.exe
RESTAURANT MAID 2.29: http://www.alexandriacomputers.com/ver2.29/RM229.exe
SALON MAID 2.29: http://www.alexandriacomputers.com/ver2.29/SM229.exe
4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the new software is done, the new title, in your Windows, to run will be named “POS Maid 2.29”, “Restaurant Maid 2.29 or “Salon Maid 2.29.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will e-mail us with the new registration number to obtain your new password. After you obtain and input the new password, you are all done with the installation.

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.29 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.29 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.29 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.29 TO VER.2.3 :

1.) Please go to your current software of version 2.2997 (or newer) and perform a database repair first by going to “Data” > “Repair Database” (this is absolutely necessary in order to ensure any database discrepancies are not multiplied in the new software and made even worse by the data transfer process).

2.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your database file in “C:\POS\”. If you have ver. 2.29 your database file will be one of these three files, depending on what software you currently have: PM229.mdb, RM229.mdb or SM229.mdb as well as the ML229.mdb file.

3.) Download the newest version of the software from the links below (depending on which software title you have already or are interested in) :

POS MAID: http://www.alexandriacomputers.com/ver234/POS Maid.exe

Restaurant MAID: http://www.alexandriacomputers.com/ver234/Restaurant Maid.exe

Salon MAID: http://www.alexandriacomputers.com/ver234/Salon Maid.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) After the installation of the new software is done, the new title, in your Windows, to run will be named simply: “POS Maid”, “Restaurant Maid” or “Salon Maid”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will obtain the password by simply following the instructions on the screen that is asking for the password (feel free to e-mail us with any questions/problems while activating).

6.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
If you had version of 2.2997 (or newer) : Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” > “From version 2.29” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.

UPGRADE FROM 2.27 TO 2.3

You have a significantly old version of the software, so first you will have to upgrade from version 2.27 to 2.28, then you will need to upgrade from 2.28 to 2.29 and finally you will need to upgrade from 2.29 to 2.3.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.27 TO VER.2.28 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.27 your database file will be one of these three files, depending on what software you currently have: PM227.mdb, RM227.mdb or SM227.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newer version of your respective program title to your system:
POS MAID 2.28: http://www.alexandriacomputers.com/ver2.28/PM228.exe
RESTAURANT MAID 2.28: http://www.alexandriacomputers.com/ver2.28/RM228.exe
SALON MAID 2.28: http://www.alexandriacomputers.com/ver2.28/SM228.exe

4.) After you download the file containing the newer software, you can run it (by simply double-clicking on it) to install the newer software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the newer software is done, the new title, in your Windows, to run will be named “POS Maid 2.28”, “Restaurant Maid 2.28” or “Salon Maid 2.28”.
When you run the 2.28 software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the newer version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\POS\”. If you have ver. 2.27 your database file will be one of these three files, depending on what software you currently have: PM227.mdb, RM227.mdb or SM227.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.28 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.28 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.28 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.28 TO VER.2.29 :

1.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.28 your database file will be one of these three files, depending on what software you currently have: PM228.mdb, RM228.mdb or SM228.mdbcc(make sure our software is turned off and not running while you are backing up the file).

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:
POS MAID 2.29: http://www.alexandriacomputers.com/ver2.29/PM229.exe
RESTAURANT MAID 2.29: http://www.alexandriacomputers.com/ver2.29/RM229.exe
SALON MAID 2.29: http://www.alexandriacomputers.com/ver2.29/SM229.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the new software is done, the new title, in your Windows, to run will be named “POS Maid 2.29”, “Restaurant Maid 2.29 or “Salon Maid 2.29.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will e-mail us with the new registration number to obtain your new password. After you obtain and input the new password, you are all done with the installation.

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.29 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.29 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.29 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.29 TO VER.2.3 :

1.) Please go to your current software of version 2.2997 (or newer) and perform a database repair first by going to “Data” > “Repair Database” (this is absolutely necessary in order to ensure any database discrepancies are not multiplied in the new software and made even worse by the data transfer process).

2.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your database file in “C:\POS\”. If you have ver. 2.29 your database file will be one of these three files, depending on what software you currently have: PM229.mdb, RM229.mdb or SM229.mdb as well as the ML229.mdb file.

3.) Download the newest version of the software from the links below (depending on which software title you have already or are interested in) :

POS MAID: http://www.alexandriacomputers.com/ver234/POS Maid.exe

Restaurant MAID: http://www.alexandriacomputers.com/ver234/Restaurant Maid.exe

Salon MAID: http://www.alexandriacomputers.com/ver234/Salon Maid.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) After the installation of the new software is done, the new title, in your Windows, to run will be named simply: “POS Maid”, “Restaurant Maid” or “Salon Maid”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will obtain the password by simply following the instructions on the screen that is asking for the password (feel free to e-mail us with any questions/problems while activating).

6.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
If you had version of 2.2997 (or newer) : Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” > “From version 2.29” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.

UPGRADE FROM 2.28 TO 2.3

You have a significantly old version of the software, so first you will have to upgrade from version 2.28 to 2.29 and then you will need to upgrade from 2.29 to 2.3.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.28 TO VER.2.29 :

1.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.28 your database file will be one of these three files, depending on what software you currently have: PM228.mdb, RM228.mdb or SM228.mdbcc(make sure our software is turned off and not running while you are backing up the file).

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:
POS MAID 2.29: http://www.alexandriacomputers.com/ver2.29/PM229.exe
RESTAURANT MAID 2.29: http://www.alexandriacomputers.com/ver2.29/RM229.exe
SALON MAID 2.29: http://www.alexandriacomputers.com/ver2.29/SM229.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the new software is done, the new title, in your Windows, to run will be named “POS Maid 2.29”, “Restaurant Maid 2.29 or “Salon Maid 2.29.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will e-mail us with the new registration number to obtain your new password. After you obtain and input the new password, you are all done with the installation.

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.29 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.29 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.29 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.29 TO VER.2.3 :

1.) Please go to your current software of version 2.2997 (or newer) and perform a database repair first by going to “Data” > “Repair Database” (this is absolutely necessary in order to ensure any database discrepancies are not multiplied in the new software and made even worse by the data transfer process).

2.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your database file in “C:\POS\”. If you have ver. 2.29 your database file will be one of these three files, depending on what software you currently have: PM229.mdb, RM229.mdb or SM229.mdb as well as the ML229.mdb file.

3.) Download the newest version of the software from the links below (depending on which software title you have already or are interested in) :

POS MAID: http://www.alexandriacomputers.com/ver234/POS Maid.exe

Restaurant MAID: http://www.alexandriacomputers.com/ver234/Restaurant Maid.exe

Salon MAID: http://www.alexandriacomputers.com/ver234/Salon Maid.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) After the installation of the new software is done, the new title, in your Windows, to run will be named simply: “POS Maid”, “Restaurant Maid” or “Salon Maid”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will obtain the password by simply following the instructions on the screen that is asking for the password (feel free to e-mail us with any questions/problems while activating).

6.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
If you had version of 2.2997 (or newer) : Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” > “From version 2.29” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.

UPGRADE FROM (any 2.29 version not later/newer than 2.2996) TO 2.3

You have a slightly old version of the software, so first you will have to upgrade from version 2.29xx (any 2.29 version not later/newer than 2.2996) to 2.29991 and then you will need to upgrade from version 2.29991 to 2.3.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM 2.29xx (any 2.29 version not later/newer than 2.2996) to 2.29991:

1.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your database file in “C:\POS\”. If you have ver. 2.29 your database file will be one of these three files, depending on what software you currently have: PM229.mdb, RM229.mdb or SM229.mdb as well as the ML229.mdb file.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Download and install the 2.29991 version of the software from our web page:

POS MAID 2.29: http://www.alexandriacomputers.com/ver2.29/PM229.exe
RESTAURANT MAID 2.29: http://www.alexandriacomputers.com/ver2.29/RM229.exe
SALON MAID 2.29: http://www.alexandriacomputers.com/ver2.29/SM229.exe

4.) Copy over the backup of the database, that you made in “Step 1”, back into “C:\POS\”.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.29991 TO VER.2.3 :

1.) Please go to your current software of version 2.2997 (or newer) and perform a database repair first by going to “Data” > “Repair Database” (this is absolutely necessary in order to ensure any database discrepancies are not multiplied in the new software and made even worse by the data transfer process).

2.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your database file in “C:\POS\”. If you have ver. 2.29 your database file will be one of these three files, depending on what software you currently have: PM229.mdb, RM229.mdb or SM229.mdb as well as the ML229.mdb file.

3.) Download the newest version of the software from the links below (depending on which software title you have already or are interested in) :

POS MAID: http://www.alexandriacomputers.com/ver234/POS Maid.exe

Restaurant MAID: http://www.alexandriacomputers.com/ver234/Restaurant Maid.exe

Salon MAID: http://www.alexandriacomputers.com/ver234/Salon Maid.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) After the installation of the new software is done, the new title, in your Windows, to run will be named simply: “POS Maid”, “Restaurant Maid” or “Salon Maid”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will obtain the password by simply following the instructions on the screen that is asking for the password (feel free to e-mail us with any questions/problems while activating).

6.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
If you had version of 2.2997 (or newer) : Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” > “From version 2.29” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.

UPGRADE FROM 2.2997 (or newer) TO 2.3

To upgrade our software from version of 2.2997 (or newer) to the latest 2.3 software version, all you need to do is:

1.) Please go to your current software of version 2.2997 (or newer) and perform a database repair first by going to “Data” > “Repair Database” (this is absolutely necessary in order to ensure any database discrepancies are not multiplied in the new software and made even worse by the data transfer process).

2.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your database file in “C:\POS\”. If you have ver. 2.29 your database file will be one of these three files, depending on what software you currently have: PM229.mdb, RM229.mdb or SM229.mdb as well as the ML229.mdb file.

3.) Download the newest version of the software from the links below (depending on which software title you have already or are interested in) :

POS MAID: http://www.alexandriacomputers.com/ver234/POS Maid.exe

Restaurant MAID: http://www.alexandriacomputers.com/ver234/Restaurant Maid.exe

Salon MAID: http://www.alexandriacomputers.com/ver234/Salon Maid.exe
4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) After the installation of the new software is done, the new title, in your Windows, to run will be named simply: “POS Maid”, “Restaurant Maid” or “Salon Maid”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will obtain the password by simply following the instructions on the screen that is asking for the password (feel free to e-mail us with any questions/problems while activating).

6.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
If you had version of 2.2997 (or newer) : Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” > “From version 2.29” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.