Bixolon POS Printer Troubleshooting doesn’t have to be a daunting process. Bixolon printers are widely used in POS Systems for Small Business in various industries due to their reliability and ease of use. However, any equipment can require troubleshooting from time to time. This guide walks you through common steps for factory resets, Bluetooth troubleshooting, and self-testing for popular Bixolon models, like the SRP 330III and SRP 275. Here’s how to keep your Bixolon printer operating smoothly and your business running without interruptions.

Introduction: Why Bixolon Printers?

Bixolon printers are a top choice for POS systems in small businesses. Known for their robust functionality, they are widely adopted in retail, hospitality, and service sectors. However, like any essential technology, they can experience connection issues, printing errors, or the occasional configuration challenge. These problems can often be resolved through straightforward troubleshooting steps.

This article will guide you through a series of troubleshooting methods to address common issues across Bixolon printer models, specifically designed for small business owners and their POS Systems for Small Business setups.

Part 1: When to Perform a Factory Reset on Bixolon Printers

A factory reset can be the best solution for persistent issues that aren’t resolved by basic troubleshooting. Below are some common scenarios where a reset might be helpful:

  • Network Reconfiguration: If you’ve recently changed your network or upgraded routers, the printer may need to be re-paired with new settings.
  • Device Pairing Issues: Bixolon printers occasionally fail to pair or connect properly, especially after a system update or a network shift.
  • Persistent Errors: If the printer isn’t responding, repeatedly shows error lights, or won’t connect to the POS system, a reset can often resolve these issues by restoring default settings.

Step-by-Step Guide: Performing a Factory Reset on Bixolon Printers

General Factory Reset Instructions

Most Bixolon models follow a similar process for factory resets. Here’s a step-by-step guide that should work across multiple models:

  1. Power On the Printer: Make sure the printer is powered on. Confirm that LED1 and LED2 lights are both solid green.
  2. Hold the Pause Button: Press and hold the pause button for exactly two seconds.
  3. Release and Feed: As soon as LED2 flashes red, press the feed button once. This will print a few blank labels, indicating the reset is complete.

Note: Once reset, you’ll need to reconnect the printer to your network and reconfigure it for your POS setup.

Factory Reset for Specific Models – Bixolon SRP 330III

If you have the Bixolon SRP 330III, follow these specialized steps:

  1. Turn Off the Printer: Disconnect the printer from its power source.
  2. Press and Hold the Function Button: As you reconnect power, press and hold the function button.
  3. Power On and Hold: Keep holding the function button for about three seconds after powering it on. The printer will enter reset mode and restore to factory defaults.

After the reset, configure the printer for your POS Systems for Small Business and verify all settings.

Part 2: Troubleshooting Bluetooth Connectivity Issues

For businesses using wireless Bluetooth connections, it’s not uncommon for settings to misconfigure. If your app indicates labels have printed but the printer produces nothing, a Bluetooth issue may be the cause. Here’s how to diagnose and resolve this:

Checking and Correcting Bluetooth Settings

  1. Hold the Pause Button: Press and hold the pause button for two seconds, release it, and immediately press the feed button.
  2. Print Network Report: A network report will print, showing the current Bluetooth settings.
  3. Inspect SSP Mode: Check the SSP mode setting on the report, located around three lines from the bottom. If it reads “SSP just works” rather than “PIN code,” follow these steps to correct it:
    • Press and hold the pause button again for two seconds, then release.
    • Wait until the top light is red and the bottom light is green, then press the feed button.
    • After about 15 seconds, the SSP setting will update to “PIN code.”
  4. Verify Changes: Print another network report to confirm. The printer should now operate correctly with your POS app.

Part 3: Running a Self-Test on the Bixolon SRP 275

A self-test can confirm if the printer is fully functional or if any hardware issues might be present. This is a quick test that ensures your printer can process commands and print as expected.

Steps for a Self-Test on the SRP 275

  1. Turn Off the Printer: Switch off the printer to prepare for the self-test.
  2. Press and Hold Feed Button: While pressing the feed button, turn the printer back on.
  3. Release and Test: Release the feed button, then press it again. The printer will print a status report with information on its current settings and hardware status.

If the self-test is successful, you’ll see a printed report. This can be helpful for diagnosing connection issues, as it verifies that the printer itself is functioning correctly.

Troubleshooting Flowchart

Here’s a quick troubleshooting flow you can follow based on the type of issue you’re experiencing:

  1. Is the Printer Not Connecting?
    • Yes: Try a factory reset or reset Bluetooth settings.
    • No: Proceed to the next step.
  2. Is the Printer Printing Blank Labels or Not Printing at All?
    • Yes: Perform a self-test to verify hardware functionality.
    • No: If error lights persist, try updating firmware or checking paper alignment.
  3. Still Facing Issues?
    • Yes: It may be time to consult the Bixolon support team, as further technical troubleshooting may be necessary.

Part 4: Essential Maintenance Tips for Bixolon Printers

Preventative maintenance can help reduce the likelihood of issues in the first place. Consider implementing these regular checks:

  • Keep the Printer Clean: Dust and debris can accumulate on internal components. Regular cleaning helps maintain print quality and performance.
  • Align Paper Properly: Misaligned paper can cause feeding issues, so always load paper rolls carefully.
  • Update Firmware Regularly: Bixolon periodically releases firmware updates to improve performance. Check their official site for updates relevant to your model.

Conclusion: Your Bixolon Printer, Ready to Go

Effective troubleshooting is crucial for any POS Systems for Small Business, as smooth operations depend on reliable equipment. By following these steps to perform factory resets, adjust Bluetooth settings, and run self-tests, you’ll be able to resolve common issues and maintain your printer’s functionality.

For more tips on Bixolon POS Printer Troubleshooting and keeping your POS Systems for Small Business running smoothly, visit the Bixolon manufacturer support page. And remember, routine maintenance and staying updated on firmware releases will go a long way toward ensuring your Bixolon printer remains a dependable part of your business.