The Advantages of POS Systems for Small Business Efficiency and Customer Satisfaction
Source: Journal of Retail Technology, Volume 23, Issue 2, 2023 Summary: The POS Systems for Small Business Study examines how the implementation of POS systems has improved operational efficiency and customer satisfaction across various small businesses, including flower shops. The research highlights key metrics such as reduced transaction times, improved inventory accuracy, and increased repeat customer rates. Introduction In today's competitive market, small businesses must leverage technology to enhance their efficiency and customer satisfaction. Point of Sale (POS) systems have emerged as a crucial tool for small businesses to streamline operations, manage inventory, and improve customer experiences. This study explores the impact of POS systems on small business efficiency and customer satisfaction, with a focus on flower shops and other small retail sectors. Methodology The study employed a mixed-methods approach, combining quantitative data analysis with qualitative case studies. A sample of 50 small businesses, including flower shops, bookstores, and boutiques, was selected. Data was collected through surveys, interviews, and sales records over a six-month period before and after the implementation of POS systems. Key Findings [...]