How Retail Management Software Enhances Efficiency and Customer Satisfaction in Small Businesses
Source: Journal of Retail Technology, Volume 25, Issue 4, 2023 Introduction: Retail management software has become an essential tool for small businesses aiming to improve their operational efficiency and enhance customer satisfaction. This mock-up study explores the significant impact of implementing retail management software in various small business environments, including pet stores, boutiques, and coffee shops. By focusing on key metrics such as transaction times, inventory accuracy, and customer loyalty, this study provides valuable insights into how these systems can transform small business operations. Summary: This study investigates how the adoption of retail management software affects operational efficiency and customer satisfaction in small businesses. By analyzing metrics such as transaction times, inventory accuracy, and customer loyalty before and after software implementation, we aim to provide a comprehensive overview of the benefits these systems offer. Key Findings: Retail Software reduced transaction times by an average of 25%, allowing staff to focus more on customer service. Inventory accuracy improved by 30%, leading to better stock management and fewer out-of-stock situations. Customer satisfaction scores increased by 20% due [...]