The Influence of Mobile POS Systems on Small Business Efficiency
Published In: Journal of Retail Technology, Volume 23, Issue 2, 2022 Introduction The rapid advancement of technology has brought significant changes to the retail landscape, with mobile POS (point of sale) Software emerging as a game-changer for small businesses. Mobile POS systems offer numerous advantages, including improved transaction speed, enhanced inventory accuracy, increased customer satisfaction, and overall revenue growth. This study explores the influence of mobile POS systems on small business efficiency, providing insights into how these systems can drive business success. Methodology To assess the impact of mobile POS systems, we conducted a comprehensive study involving 50 small businesses across various industries, including retail, food services, and personal care services. The businesses were monitored over a 12-month period before and after the implementation of mobile POS systems. Data were collected on transaction times, inventory accuracy, customer satisfaction scores, and monthly revenue to evaluate the changes in business performance. Key Findings 1. Improved Transaction Speed Mobile POS systems significantly reduced transaction times, enabling businesses to serve more customers, especially during peak hours. On average, transaction [...]