The Impact of Restaurant POS Systems on Efficiency and Customer Satisfaction
Source: Journal of Hospitality and Tourism Technology Summary: This study examines the effects of implementing advanced point-of-sale (POS) systems in various types of restaurants, including buffets. It highlights improvements in operational efficiency, reductions in wait times, better inventory management, and enhanced customer satisfaction. The research includes data collected from a diverse range of restaurants over a two-year period. Introduction: In the fast-paced restaurant industry, efficiency and customer satisfaction are paramount. The implementation of advanced restaurant POS systems has revolutionized the way restaurants operate. This study explores how these systems impact restaurant efficiency and customer satisfaction, presenting findings from a simulated two-year research project involving a diverse range of restaurants. Methodology: Data was collected from 50 restaurants, including buffets, casual dining, fine dining, and fast-food establishments. The study spanned two years, with half of the restaurants implementing advanced POS systems in the first year and the remaining half in the second year. Key performance indicators (KPIs) such as operational efficiency, inventory waste, customer satisfaction, and employee productivity were measured and analyzed. Key Findings: Metric Before POS [...]