The way to use this option is as follows:

Select the services/items on the main screen, go to CUSTOMER tab and click SAVE THIS TICKET. The software will pop up a window in which you can enter the name of the customer or another unique designation for the ticket.

If you wish to have an invoice, quote or estimate printed out, your stylists will first SAVE THE TICKET and then go to the SAVED TICKETS option and choose the PRINT INVOICE OPTION.

Once the customer is done and ready to pay, you can access the CUSTOMER tab and select the option SAVED TICKETS, select the name of the customer and tender the invoice.

PRE-AUTHORIZATION / POST-AUTHORIZATION TIP PROCEDURE (only available for OpenEdge/X-Charge and Cayan credit card processing):

A.) When you are ready to check-out, select CHARGE as a payment method and then click TENDER, like for any other CHARGE transaction.

B.) At the Credit Card processing menu, instead of the standard “Process Card” in Cayan or the “Credit Sale” / “Debit Sale” in OpenEdge/XCharge, you need to click the “Pre-Authorization” button/option.

C.) The Credit Card processing will go on as usual, just as if you used the regular credit/debit card processing options, with the difference that the receipt that will print out will have a TIP line.

D.) Return the card to the customer, along with their copy of the receipt and yours – so they can fill out the TIP if they wish and sign the receipt.

E.) Once the customer fills out the tip receipt and leaves, either soon after they leave or much later, the manager needs to go to “Manager’s Menu” > “Post-Authorization” where all of the Pre-Authorized transactions will be listed for the date range of your choice.

F.) You need to select/ highlight/click-on the Pre-Authorized transaction that you wish to add a TIP to and click “Post-Authorization”.

G.) When the Credit Card processing screen opens up, again click “Post-Authorization”.

H.) In the pop-up window asking for the new total, enter the new total, which is the old total plus the tip (not just the tip, but the new grand-total) and click OK. Cayan Users are done with this step.

I.) Finally OpenEdge/XCharge users, need to click “Process” on the next screen.

PRE-CHARGE TIP ADDITION PROCEDURE:

A.) When you are ready to check-out, before clicking TENDER, you need to click the button “Tip Receipt”.

B.) There will be a pop-up window asking for the “TIP Amount” and at the same time the TIP receipt will print out. Do not fill this pop-up window asking for the “TIP Amount” until the TIP Receipt prints and the customer fills it out.

C.) After the customer has filled out the TIP Receipt and you know the TIP Amount, you can enter it in the pop-up window asking for the “TIP Amount” and click “OK”.
The TIP amount will be inserted into the sale (you will be able to see it on the sales screen).

D.) Then just tender the sale by clicking “TENDER”, just like you would any other sale.

P.S. Please make sure that in “Setup” > “Main Setup”, you have selected “Receipt Printer” in the “Printers Option”.

Please click on one of the links below to see a picture of how this log-in screen really looks on a 1024×768 or higher resolution:

POS MAID:
http://www.alexandriacomputers.com/Misc%20Pics/Log-InScreenPM.jpg

RESTAURANT MAID:
http://www.alexandriacomputers.com/Misc%20Pics/Log-InScreenRM.jpg

SALON MAID:
http://www.alexandriacomputers.com/Misc%20Pics/Log-InScreenSM.jpg

So your problem could be caused by one of a couple possible reasons…

Please make sure that the Item# you are entering in the sales screen is the exact same spelling as the Item# entered in inventory.

2. Please go to “Inventory” > “Edit Inventory”. In the first field (item#) type in the Item# in question and press TAB or Enter. If the item is in inventory the rest of the fields will fill in with information you had previously entered. If so please, make sure that your quantity for this item is not 0, please make sure that you have a number greater than 0 representing an existing quantity of this item in stock.

3. Please count the length (number of characters, including special signs/punctuation and empty spaces if any) of the whole Item# in question. The POS software is set-up, by default, to only take-in Item #s with a length of 13 characters, simply because the worldwide Barcode standard is 12 characters, and in case you sell any books, the ISBN barcodes for books are 13 characters long. If this Item# exceeds the length of 13 characters, you can change this number of characters that the POS software accepts by going to “Setup” > “Main Setup” > “Barcode Format” and select the largest number of character length you think you will use for the Item #s in your business.

A) Even though our retail software totally accommodates the transfer of the data from an Excel table, the software MS Excel 2000 or newer version is required to be installed on the given PC for the transfer purposes (after the transfer is completed it is no longer required).
So do you have the program MS Excel 2000 or newer version on your PC?

B) Most of the problems we had so far regarding this area of the software are almost always cases where customers do not get the format of the Excel table right. In order to eliminate this, we have made an Example Table, which is located in the “Merge from MS Excel” menu. You can locate this menu by going to import data menu, Import from Excel. Please click on the “Example Table” button. Please make your Excel table is in this exact format or if it is easier for you just fill your items in this table and than use the merge option.

If you are not sure of the decimal code that your printer uses to kick open a drawer, just contact the printer manufacturer and obtain the decimal code for kicking the cash drawer open, and while you are with them on the phone, make sure they check with you that all of your settings in the printer properties are correct and your driver is installed properly and their printer can support the brand of cash drawer you’ve obtained for it. In other words, make sure that everything is set and good on the printer side, because a halt can be caused by any little, ridiculous thing that may not be set right.

Even though the decimal code is supposed to be obtained from the manufacturer of the printer and their customer support, we try to help as much as we can, so on our website, under the “Support” tab or in the software itself under the “Knowledge Base” option, you can check in the “Hardware Questions” > “CASH DRAWER CODES” section, if we know and have collected the info on the printer brand and model that you own, if we have it, it will be listed in there and show the code needed. However, if we do not have your printer on the list, you will have to get that code from the printer’s manufacturer support or the technical manual for the printer, if you have it.

2.) When you learn the DECIMAL code for your printer, you need to go to our software, “SETUP” > “HARDWARE SETUP”. Once in this menu, you need to select “USE A CASH DRAWER”.

3.) Then select your printer name from the “drop-down list menu” that says : “Select your receipt printer (the one your drawer is connected to)”. Please note that you need to select the printer from here, the printer (if properly installed in Windows) must be already contained in this list, if it is not, please let us know, that may tell us of a different problem with your printer’s installation on your PC and we will be able to help you better with that in mind.

4.) Where you have 5 text boxes, which say “Enter the Decimal Code”… Each box is currently blank or at 0 -zero, you need to input the DECIMAL CODE (which is consisted of multiple groups of numbers) recommended by your printer’s manufacturer in these boxes (number by number in each box) in order for the printer to be able to kick your cash drawer open.

5.) After this please click on “Submit Changes” and restart the software for these changes to take effect.
After you start the software again, your cash drawer is ready for kicking!

So generally speaking this will ensure the drawer to kick open. But also make sure that the cash drawer you’ve got is 100% compatible to the printer you’ve got it connected to and that the cable that connects them is 100% compatible to both (contact equipment manufacturer if not sure). That’s why it is generally recommended to get all of your equipment from the same seller, that way you’ll make sure it is compatible.

1. Barcode scanner: Technically speaking all the USB and PS2 barcode scanners work with our software, just watch out and do not buy any serial port barcode scanners because this is a very old standard, therefore these scanners would be very old or from an old stock. Almost all of the USB and PS2 barcode scanners come with no drivers because they are plug-and-play compatible, but if you run into some that require drivers make sure they include Windows compatible drivers. As long as you purchase brand new equipment you should not have any problems and our software works with all of them.

2. POS receipt printer: There are dozens of printers you can choose from, our software works great with brands like POS-X, Epson, Ithaca, Samsung and many others. You must make sure though, that this printer will be capable of opening a cash drawer if you are interested in a electronic cash drawer in the future and when you purchase this cash drawer you must make sure it is compatible to this printer. Another little advice is to make sure this printer regardless if purchased new or used, comes with Windows drivers, since our software is a 100% Windows software , it only works with properly installed Windows compatible devices, so just make sure this printer works for your Windows and it comes with its Windows drivers.

3. Electronic cash drawer: Please note that in order to use/operate an electronic cash drawer (to have it open automatically on sales), you must have a receipt printer that is compatible to that cash drawer because the electronic cash drawers for “Point of Sale” systems do not connect to the PC but are connected to and controlled by a receipt printer. That is why it is always recommended that you purchase the cash drawer and the receipt printer together; to make sure they are fully compatible to each other and that the cash drawer connects to the printer (not the PC).

4. Credit card / Magnetic Card swipe-reader: This device is very handy and has many uses:
a) Swiping credit cards for customer’s purchases (instead of manually entering every digit of information from every single card);
b) Swiping security clearance cards (manager’s passwords can be impressed on magnetic cards);
c) Swiping employee security clearance / log in / time clock cards (employee’s ID # can be impressed on magnetic cards).
Technically speaking all the USB and PS2, “3 Track” magnetic card readers work with our software, just watch out and do not buy any serial port magnetic card readers because this is a very old standard, therefore these readers would be very old or from an old stock. Even if the USB and PS2 , “3 Track” magnetic card reader comes with no drivers because they are plug-and-play compatible, this shouldn’t be a problem at least for credit card reading, but if you run it to some that require drivers make sure they include Windows compatible drivers. As long as you purchase brand new equipment you should not have any problems and our software works with all of them.

5. Barcode printer: Even though many smaller companies do not use this device, because the task of printing barcodes can be accomplished with a regular printer with good printing quality capabilities, some more professional businesses prefer to have a special barcode printer. This provides a higher quality barcode printing (assures barcode scanning from the first attempt, without many problems) and eliminates the need of manually cutting the barcode from the regular printer’s page and wasting paper that has only a portion of it printed in barcodes and a large unused portion for disposal. Just like a standard printer, there are no special needs or instructions for setting up barcode printers, you just purchase it and install it on your PC according to its manufacturer’s instructions and you are ready to use it and print professional barcode labels.

6. Touch Screen Monitor: Even though not necessary, if the mouse and keyboard slow you down, you can work faster utilizing a Touch-Screen monitor. Our software is fully compatible with any touchscreen monitor that is properly installed with its Windows drivers. The resolution needs to be 1024×600 or higher. Also, our software offers an on-screen keyboard for touchscreens.

7. Pole Display: Our software supports POLE DISPLAYS that are 100% Epson Compatible (work with EPSON POS D101 mode commands) with COM Port connection/interface.
We recommend the POS-X pole displays (like the POS-X XP8200 models), as most compatible to our software and most thoroughly tested with our software or any other models and brands that actually support the EPSON POS D101 mode commands and work with COM Port connection/interface [meaning Serial connection or a USB connection of the type that is actually a serial emulating USB].

8. Weigh Scale: Our software integrates with Weigh Scales that support the “ECR – NCI” Serial Communication Protocol, with COM Port serial connection / interface. We recommend those Weigh Scales that operate in this mode, as the compatible Weigh Scales to our software.

The “ECR – NCI” is a mode of work or protocol, not to be confused with a brand name (even though there is a NCI brand name weight scale manufacturer [and of course they support the “ECR – NCI” mode/protocol]).

So this mode of work or protocol (“ECR – NCI”) encompasses many different brands and many models of weight scales.

You need to look for scales that have a setting/mode/protocol called “ECR – NCI”.

Also keep in mind that scales usually have more modes that they can work with and they are simply switched with a switch or through their software drivers, to set them or switch them from one to another mode (to select the mode you desire to use). So just because you have purchased a weight scale advertised to work in the mode that you need, it does not mean it will be set to that mode right out of the box for you. You may need to check which mode it is set to by the factory as default and you may need to switch it to the one you need (in our case “ECR – NCI”).

Here are some other modes of work for scales (but these are not compatible to our software) :

8213 – (usually associated with the Sharp brand)
2250 – (usually associated with the Swintec brand)
TEC – MA-1535/1595 compatible (usually associated with the TEC brand)
ATT – (usually associated with the AT&T brand)
o4000 – (usually associated with the Olympia brand)

Now we are not telling you to stay away from these brands, because usually the weight scales from these brands will also have 5-6 modes of work that they are compatible with and you just need to make sure they are set to “ECR – NCI” and that “ECR – NCI” is an option.

Technically speaking all the USB and PS2 barcode scanners work with our retail business software, just watch out and do not buy any serial port barcode scanners because this is a very old standard, therefore these scanners would be very old or from an old stock. Almost all of the USB and PS2 barcode scanners come with no drivers because they are plug-and-play compatible, but if you run it to some that require drivers make sure they include Windows compatible drivers. As long as you purchase brand new equipment you should not have any problems and our retail business software works with all of them.

– Please make sure that you have set up our retail management software to print by going to “SETUP” > “HARDWARE SETUP” and select either “Receipt Printer” or “Invoice/Form printer” and click “Submit Changes”.

– Also in our retail management software under “SETUP” > “HARDWARE SETUP” in the menu that says “Select Printers for Each Printing Task” , make sure to select the printer that you own in the “drop down” – list menu for all different print jobs

(your printer should be listed in there, let us know if it isn’t, because this would indicate a different problem with your printer).

– Also please let us know if there are any error messages that show up in our software that you can tell us about, that occur as you are attempting to print with our software and your printer. – And finally please let us know if you are able to at least print some reports or anything at all in our software, but you are just not able to print receipts and/or if the software freezes when it is supposed to print the receipt [after pressing “Tender”], because these symptoms would indicate a problem with improper cash drawer settings (even if you do not have a cash drawer), we would need to know if any of these exact symptoms occur , so we can help you better.

2.) If you like to have receipts/invoices printed…
You need to go to “setup”, “main setup”, than under the printer’s option, select a type of printer. Than click “Submit changes”, and you are done.
Thank you.

3.) If you do not like to have receipts/invoices printed all the time, but just some times, when you choose to, on the run, as you are selling…
First you need to turn the printing “Off” for the software to not print invoices/receipts, as explained in the case #1.
So the software will usually not print invoices/receipts. Then whenever you decide to have a receipt/invoice print, all you need to do is, after you Tendered the sale, simply click the option “Print Last Invoice” under “History”. This option is good for this purpose, because it does not require you to change the permanent setup of the software to printing receipts/invoices, but it will simply just print the last one, for the last sale, regardless if your permanent setup is “On” or “Off”.

A.) Cayan
Phone number: 1-800-498-0823
Email: [email protected]

B.) X-Charge
Phone number: 1-888-370-4004
Email: [email protected]

C.) ChargeItPro
Phone number: 1-800-989-2135 x317
Email: [email protected]

You see, the barcode font is just like any other font, like the fonts you use in typing on your PC screen every day. You’ve probably noticed, when you select a different font, the letters look different. Well, that is what a font is in essence, it just tells your PC what shape to type or show on the screen and on the printer or what kind of a symbol to show after you press a button on your keyboard. The barcode font tells your PC to put certain lines with a certain width and spacing between each other depending on the character or number they will represent, and that is how the barcode is generated.

Now that this is clear, you understand why you need to have this font installed in your Windows in order for it to be used in any software whatsoever including our software as well.

If you do not have the barcode font and our barcode feature didn’t work for you, after you’ve tried it once, you will need to obtain this barcode font. You may purchase a barcode font or you may obtain it for FREE (depending if the type of your organization qualifies to have a FREE barcode font from a certain barcode font developer).

There are many companies out there, that offer barcode fonts for free. One such company that offers FREE barcode fonts is: “http://www.bizfonts.com/free/”. Please understand our company – “Alexandria Computers, LLC” is in no way affiliated with “bizfonts.com” and we are not legally liable for your utilization of their fonts or your inability to utilize their fonts and we would encourage you to read all of their licenses, agreements and policies, so to make sure that you are not using their FREE fonts, if your way of using their fonts or your type of organization/business does not qualify for FREE usage (so we are also not liable for your regard or disregard towards their licenses, agreements and policies for their FREE fonts).

IF THERE ARE ANY DEAD LINKS THERE, alternatively, you can also download the fonts needed from download.com or CNET.com, the link is: “https://download.cnet.com/Free-TrueType-Code-39-Barcode-Font/3000-2190_4-10067143.html”

If you visit their website and then click on the provided link for barcode font download. After you download the barcode font, please remember where (in which folder) you have it downloaded because you’ll need to specify that later. If you obtain the barcode font from “http://www.bizfonts.com/free/”, please note that this file that you will download is zipped (compressed with a zip archive) in order for a smaller file size and a faster download. This means you will need to extract the downloaded zip file after its download, by locating it through your “My Computer” menu and right-clicking on it and selecting “Extract-All”. This action will extract the file and the fonts from it in this location and they will be ready for installation.
Then simply do one of the following :

A.) Go to “Start” and then “Control Panel”, and then click on “Fonts”. In the “Fonts” menu, you need to click on “File” and then “Install New Font… This is where you are going to specify where the font you’ve downloaded and extracted is located, choose that folder and point to the file of the font, select it from the “List of Fonts” area and click “OK. The file should be named: “IDAutomationHC39M.ttf” and the font name should be: “IDAutomationHC39M”.

B.) If you are having problems installing the font as described above, if your Windows version doesn’t have those options in the Font feature screen, then simply try this way of installing fonts in Windows: Go to your File Explorer or Windows Explorer or My Computer in Windows, then go into the folder where you’ve downloaded and extracted the font files, choose that folder and select the file “IDAutomationHC39M.ttf” by clicking once on it, then Right-Click on it and select “Install” from the menu that will pop-up.

Now you are done installing the new barcode font and you need to try the above barcode printing instructions again. If your printout didn’t work again, or you have experienced an error while attempting the above “barcode printing” instructions again, this is most likely due to your printer not being barcode printing capable and compatible.

1.) The first remedy to your problem could be simply installing the missing DB driver, which you can obtain from our web page along with detailed easy-to-use instructions, by clicking on the link below:
http://www.alexandriacomputers.com/Mdac2.0/MDAC_TYP.EXE

2.) If the first fix didn’t work, then the DB drivers failed to install simply because your Windows is either not up to date (all the way including all the Service Pack updates) or your Windows is not Microsoft Validated.

Also as we state in our ads, the minimum software requirements for this software is a fully validated and up-to-date version of Windows 2000, so please make sure you are using this operating system or a newer one. So you need to go to www.Microsoft.com and fully validate and update your Windows.

Firstly, the computer’s operating system that the program is to be loaded onto, before it will work, it has to be Microsoft Validated, and up to date with all service packs and updated prior to trying to load the program. It will not load until that has been fully completed.
On validating your version of windows via the Microsoft web site, this also includes registration i.e.: name & address of the individual or multi-user licenses for the use and to be used on various machines. Although if run via a network i.e.: 1 mainframe server then 1 license is sufficient.

– AFTER YOU ARE DONE WITH THIS, SIMPLY RE-INSTALL THE SOFTWARE!

Example: if your printer’s name is “HP 550”, this error may occur, if the printer’s name is re-named to “HP550” (no empty spaces), this error will not occur.

This is a well known and documented error of the Printer Drivers in Windows, it will happen with some software and not with other, almost randomly. For more information on how to solve it and better description of it, Microsoft has dedicated a whole page on their “Support – Web Site” to this issue (we encourage you to read it by clicking the link below): https://support.microsoft.com/en-us/topic/error-52-bad-filename-or-number-b1739a4a-7446-682f-5991-e8bc2e4c3aab

B.) To have your orders attached to a table, a waiter and not tender it and not collect payment immediately, but instead have the order waiting to be tendered while it is not in the way of other employees making other orders, for this type of sit-down dining restaurant, you need to order through the Order Menu (not the main sales screen) and use the Order Menu buttons. They are meant for dine-in and sit-down type restaurants and sales, like Applebee’s, Olive Garden, Denny’s, T.G.I. Friday’s, etc…

So we offer both features, both ways of working, we offer a feature for dine-in and sit-down type of working and also we offer a feature for quick-serve and pay-as-you-order type of working, we hope this helps you distinguish between both features and modes of work and we hope it helps you understand and use the software properly for your type of restaurant/bar.

We recommend the POS-X pole displays (like the POS-X XP8200 models), as most compatible to our software and most thoroughly tested with our software or any other models and brands that actually support the EPSON POS D101 mode commands and work with COM Port connection/interface [meaning Serial connection or a USB connection of the type that is actually a serial emulating USB].

To setup a pole display with our software, you need to fully install the manufacturer’s software/drivers that came with the device, check to see what port name was given to this device by Windows, when the driver was installed. Then go to “Setup” > “Main Setup” and under “Pole Display Settings” set the port that the display is using in Windows and the pole display characters per line. Also consult your pole display manual or contact your pole display manufacturer support to confirm that you have set it to the following operating mode: “EPSON POS D101” (because your pole display may support more modes of work and may be currently set to an incompatible mode, which would mean you will need to set it to the EPSON POS D101 mode of work).

To setup a pole display with our retail software, you just need to go to “Setup” > “Main Setup” and under “Pole Display Settings” set the port that the display is connected to and the pole display characters per line. Also consult your pole display manual or contact your pole display manufacturer support to confirm that you have set it to the following operating mode: “EPSON POS D101”.

If you are not sure of the decimal code that your printer uses to kick open a drawer, just contact the printer manufacturer and obtain the decimal code for kicking the cash drawer open, and while you are with them on the phone, make sure they check with you that all of your settings in the printer properties are correct and your driver is installed properly and their printer can support the brand of cash drawer you’ve obtained for it. In other words, make sure that everything is set and good on the printer side, because a halt can be caused by any little, ridiculous thing that may not be set right.

2.) When you learn the DECIMAL code for your printer, you need to go to our software, “SETUP” > “HARDWARE SETUP”. Once in this menu, you need to select “USE A CASH DRAWER”.

3.) Then select your printer name from the “drop-down list menu” that says : “Select your receipt printer (the one your drawer is connected to)”. Please note that you need to select the printer from here, the printer (if properly installed in Windows) must be already contained in this list, if it is not, please let us know, that may tell us of a different problem with your printer’s installation on your PC and we will be able to help you better with that in mind.

4.) Where you have 5 text boxes, which say “Enter the Decimal Code”… Each box is currently blank or at 0 -zero, you need to input the DECIMAL CODE (which is consisted of multiple groups of numbers) recommended by your printer’s manufacturer in these boxes (number by number in each box) in order for the printer to be able to kick your cash drawer open.

5.) After this please click on “Submit Changes” and restart the software for these changes to take effect.
After you start the software again, your cash drawer is ready for kicking!

So generally speaking this will ensure the drawer to kick open. But also make sure that the cash drawer you’ve got is 100% compatible to the printer you’ve got it connected to and that the cable that connects them is 100% compatible to both (contact equipment manufacturer if not sure). That’s why it is generally recommended to get all of your equipment from the same seller, that way you’ll make sure it is compatible.

1. Barcode scanner: Technically speaking all the USB and PS2 barcode scanners work with our software, just watch out and do not buy any serial port barcode scanners because this is a very old standard, therefore these scanners would be very old or from an old stock. Almost all of the USB and PS2 barcode scanners come with no drivers because they are plug-and-play compatible, but if you run into some that require drivers make sure they include Windows compatible drivers. As long as you purchase brand new equipment you should not have any problems and our software works with all of them.

2. POS receipt printer: There are dozens of printers you can choose from, our software works great with brands like POS-X, Epson, Ithaca, Samsung and many others. You must make sure though, that this printer will be capable of opening a cash drawer if you are interested in a electronic cash drawer in the future and when you purchase this cash drawer you must make sure it is compatible to this printer. Another little advice is to make sure this printer regardless if purchased new or used, comes with Windows drivers, since our software is a 100% Windows software , it only works with properly installed Windows compatible devices, so just make sure this printer works for your Windows and it comes with its Windows drivers.

3. Electronic cash drawer: Please note that in order to use/operate an electronic cash drawer (to have it open automatically on sales), you must have a receipt printer that is compatible to that cash drawer because the electronic cash drawers for “Point of Sale” systems do not connect to the PC but are connected to and controlled by a receipt printer. That is why it is always recommended that you purchase the cash drawer and the receipt printer together; to make sure they are fully compatible to each other and that the cash drawer connects to the printer (not the PC).

4. Credit card / Magnetic Card swipe-reader: This device is very handy and has many uses:
a) Swiping credit cards for customer’s purchases (instead of manually entering every digit of information from every single card);
b) Swiping security clearance cards (manager’s passwords can be impressed on magnetic cards);
c) Swiping employee security clearance / log in / time clock cards (employee’s ID # can be impressed on magnetic cards).
Technically speaking all the USB and PS2, “3 Track” magnetic card readers work with our software, just watch out and do not buy any serial port magnetic card readers because this is a very old standard, therefore these readers would be very old or from an old stock. Even if the USB and PS2 , “3 Track” magnetic card reader comes with no drivers because they are plug-and-play compatible, this shouldn’t be a problem at least for credit card reading, but if you run it to some that require drivers make sure they include Windows compatible drivers. As long as you purchase brand new equipment you should not have any problems and our software works with all of them.

5. Barcode printer: Even though many smaller companies do not use this device, because the task of printing barcodes can be accomplished with a regular printer with good printing quality capabilities, some more professional businesses prefer to have a special barcode printer. This provides a higher quality barcode printing (assures barcode scanning from the first attempt, without many problems) and eliminates the need of manually cutting the barcode from the regular printer’s page and wasting paper that has only a portion of it printed in barcodes and a large unused portion for disposal. Just like a standard printer, there are no special needs or instructions for setting up barcode printers, you just purchase it and install it on your PC according to its manufacturer’s instructions and you are ready to use it and print professional barcode labels.

6. Touch Screen Monitor: Even though not necessary, if the mouse and keyboard slow you down, you can work faster utilizing a Touch-Screen monitor. Our software is fully compatible with any touchscreen monitor that is properly installed with its Windows drivers. The resolution needs to be 1024×600 or higher. Also, our software offers an on-screen keyboard for touchscreens.

7. Pole Display: Our software supports POLE DISPLAYS that are 100% Epson Compatible (work with EPSON POS D101 mode commands) with COM Port connection/interface.
We recommend the POS-X pole displays (like the POS-X XP8200 models), as most compatible to our software and most thoroughly tested with our software or any other models and brands that actually support the EPSON POS D101 mode commands and work with COM Port connection/interface [meaning Serial connection or a USB connection of the type that is actually a serial emulating USB].

8. Weigh Scale: Our software integrates with Weigh Scales that support the “ECR – NCI” Serial Communication Protocol, with COM Port serial connection / interface. We recommend those Weigh Scales that operate in this mode, as the compatible Weigh Scales to our software.

The “ECR – NCI” is a mode of work or protocol, not to be confused with a brand name (even though there is a NCI brand name weight scale manufacturer [and of course they support the “ECR – NCI” mode/protocol]).

So this mode of work or protocol (“ECR – NCI”) encompasses many different brands and many models of weight scales.

You need to look for scales that have a setting/mode/protocol called “ECR – NCI”.

Also keep in mind that scales usually have more modes that they can work with and they are simply switched with a switch or through their software drivers, to set them or switch them from one to another mode (to select the mode you desire to use). So just because you have purchased a weight scale advertised to work in the mode that you need, it does not mean it will be set to that mode right out of the box for you. You may need to check which mode it is set to by the factory as default and you may need to switch it to the one you need (in our case “ECR – NCI”).

Here are some other modes of work for scales (but these are not compatible to our software) :

8213 – (usually associated with the Sharp brand)
2250 – (usually associated with the Swintec brand)
TEC – MA-1535/1595 compatible (usually associated with the TEC brand)
ATT – (usually associated with the AT&T brand)
o4000 – (usually associated with the Olympia brand)

Now we are not telling you to stay away from these brands, because usually the weight scales from these brands will also have 5-6 modes of work that they are compatible with and you just need to make sure they are set to “ECR – NCI” and that “ECR – NCI” is an option.

The “ECR – NCI” is a mode of work or protocol, not to be confused with a brand name (even though there is a NCI brand name weight scale manufacturer [and of course they support the “ECR – NCI” mode/protocol]).

So this mode of work or protocol (“ECR – NCI”) encompass many different brands and many models of weight scales.

You need to look for scales that have a setting/mode/protocol called “ECR – NCI”.

Also keep in mind that scales usually have more modes that they can work with and they are simply switched with a switch or through their software drivers, to set them or switch them from one to another mode (to select the mode you desire to use). So just because you have purchased a weight scale advertised to work in the mode that you need, it does not mean it will be set to that mode right out of the box for you. You may need to check which mode it is set to by the factory as default and you may need to switch it to the one you need (in our case”ECR – NCI” ).

Here are some other modes of work for scales (but these are NOT compatible to our software) :

8213 – (usually associated with the Sharp brand)
2250 – (usually associated with the Swintec brand)
TEC – MA-1535/1595 compatible (usually associated with the TEC brand)
ATT – (usually associated with the AT&T brand)
o4000 – (usually associated with the Olympia brand)

Now we are not telling you to stay away from these brands, because usually the weight scales from these brands will also have 5-6 modes of work that they are compatible with and you just need to make sure they are set to “ECR – NCI” and that “ECR – NCI” is an option.

Our software integrates with Weigh Scales that support the “ECR – NCI” Serial Communication Protocol, with COM Port serial connection / interface. We recommend those Weigh Scales that operate in this mode, as the compatible Weigh Scales to our software.

The “ECR – NCI” is a mode of work or protocol, not to be confused with a brand name (even though there is a NCI brand name weight scale manufacturer [and of course they support the “ECR – NCI” mode/protocol]).

So this mode of work or protocol (“ECR – NCI”) encompasses many different brands and many models of weight scales.

You need to look for scales that have a setting/mode/protocol called “ECR – NCI”.

Also keep in mind that scales usually have more modes that they can work with and they are simply switched with a switch or through their software drivers, to set them or switch them from one to another mode (to select the mode you desire to use). So just because you have purchased a weight scale advertised to work in the mode that you need, it does not mean it will be set to that mode right out of the box for you. You may need to check which mode it is set to by the factory as default and you may need to switch it to the one you need (in our case “ECR – NCI”).

Here are some other modes of work for scales (but these are not compatible to our software) :

8213 – (usually associated with the Sharp brand)
2250 – (usually associated with the Swintec brand)
TEC – MA-1535/1595 compatible (usually associated with the TEC brand)
ATT – (usually associated with the AT&T brand)
o4000 – (usually associated with the Olympia brand)

Now we are not telling you to stay away from these brands, because usually the weight scales from these brands will also have 5-6 modes of work that they are compatible with and you just need to make sure they are set to “ECR – NCI” and that “ECR – NCI” is an option.

2.) Then you need to setup your inventory properly for weighing…

Let’s say for the sake of the argument that you supplied/purchased 200 lbs of tomatoes at the price of 39 cents/pound. So you have 200 lbs of tomatoes in inventory that you now want to sell at a higher price in order to make a profit, so let’s say you want to sell them at 69 cents/pound.

– Here is what you need to do with these hypothetical numbers from this example:

– In Inventory you will need to enter your total quantity, which is 200 lbs, so since you will sell them and price them per pound, you simply enter “200” in the field that says QTY. That is your quantity in inventory because you have 200lbs of tomatoes in stock.
– For the supply price you enter “0.39” or “.39” (same thing) (it means 39 cents), that is your supply price per unit of quantity, so that is what you put in the field that says “supply price” , you put “0.39” or “.39”.
– For the final price you enter “0.69” or “.69” (same thing) (it means 69 cents), that is your final price per unit of quantity, so that is what you put in the field that says “final price” , you put “0.69” or “.69”.

Now if you do that, your inventory is properly set for you to sell tomatoes at 69 cents per pound, which you have supplied at 39 cents per pound and it will accurately track your profit and accurately track your stock levels.

3.) Then you have two ways of weighing:

A.) You can mark (in inventory), each item that needs to be weighed, as “needs to be weighed” (check that box, in inventory, for that item). That way, the sales screen will tell the employee to put the item on the scale and weigh it, as the item is rung up (when they ring up the item, a little message will show up that will basically tell the employee to place the item on the scale, to be weighed and then the item is weighed and appears properly on the sales screen, with its weight).

B.) You can use this procedure anytime, for any item, whether you did the inventory procedure in A) or not…
You can simply double click on the “Qty” – quantity field, on the main-sales screen and with that double click action on the QTY field, you are initiating/requesting a fresh read from the scale. So make sure to place the item that needs to be weighed on the scale first, and then double click on the QTY field to get the reading into the software (then scan the item or type it in, to ring it up, in the ItemID field).

So to sum it up, simply, option A) gets you scanning the item first and then weighing it (which also reminds your staff of the need to weigh the particular item); and option B) lets you weigh anything regardless, with the order of weighing first and then scanning (or typing in the Item ID).

If you are not sure of the decimal code that your printer uses to kick open a drawer, just contact the printer manufacturer and obtain the decimal code for kicking the cash drawer open, and while you are with them on the phone, make sure they check with you that all of your settings in the printer properties are correct and your driver is installed properly and their printer can support the brand of cash drawer you’ve obtained for it. In other words, make sure that everything is set and good on the printer side, because a halt can be caused by any little, ridiculous thing that may not be set right.

Even though the decimal code is supposed to be obtained from the manufacturer of the printer and their customer support, we try to help as much as we can, so on our website, under the “Support” tab or in the software itself under the “Knowledge Base” option, you can check in the “Hardware Questions” > “CASH DRAWER CODES” section, if we know and have collected the info on the printer brand and model that you own, if we have it, it will be listed in there and show the code needed. However, if we do not have your printer on the list, you will have to get that code from the printer’s manufacturer support or the technical manual for the printer, if you have it.

2.) When you learn the DECIMAL code for your printer, you need to go to our software, “SETUP” > “HARDWARE SETUP”. Once in this menu, you need to select “USE A CASH DRAWER”.

3.) Then select your printer name from the “drop-down list menu” that says : “Select your receipt printer (the one your drawer is connected to)”. Please note that you need to select the printer from here, the printer (if properly installed in Windows) must be already contained in this list, if it is not, please let us know, that may tell us of a different problem with your printer’s installation on your PC and we will be able to help you better with that in mind.

4.) Where you have 5 text boxes, which say “Enter the Decimal Code”… Each box is currently blank or at 0 -zero, you need to input the DECIMAL CODE (which is consisted of multiple groups of numbers) recommended by your printer’s manufacturer in these boxes (number by number in each box) in order for the printer to be able to kick your cash drawer open.

5.) After this please click on “Submit Changes” and restart the software for these changes to take effect.
After you start the software again, your cash drawer is ready for kicking!

So generally speaking this will ensure the drawer to kick open. But also make sure that the cash drawer you’ve got is 100% compatible to the printer you’ve got it connected to and that the cable that connects them is 100% compatible to both (contact equipment manufacturer if not sure). That’s why it is generally recommended to get all of your equipment from the same seller, that way you’ll make sure it is compatible.

– Please make sure that you have set up our POS retail software to print by going to “SETUP” > “HARDWARE SETUP” and select either “Receipt Printer” or “Invoice/Form printer” and click “Submit Changes”.

– Also in our software under “SETUP” > “HARDWARE SETUP” in the menu that says “Select Printers for Each Printing Task” , make sure to select the printer that you own in the “drop down” – list menu for all different print jobs (your printer should be listed in there, let us know if it isn’t, because this would indicate a different problem with your printer).

– Also please let us know if there are any error messages that show up in our software that you can tell us about, that occur as you are attempting to print with our software and your printer.

– And finally please let us know if you are able to at least print some reports or anything at all in our software, but you are just not able to print receipts and/or if the software freezes when it is supposed to print the receipt [after pressing “Tender”], because these symptoms would indicate a problem with improper cash drawer settings (even if you do not have a cash drawer), we would need to know if any of these exact symptoms occur , so we can help you better.

Technically speaking all the USB and PS2 barcode scanners work with our retail management software, just watch out and do not buy any serial port barcode scanners because this is a very old standard, therefore these scanners would be very old or from an old stock. Almost all of the USB and PS2 barcode scanners come with no drivers because they are plug-and-play compatible, but if you run it to some that require drivers make sure they include Windows compatible drivers. As long as you purchase brand new equipment you should not have any problems and our retail management software works with all of them.

There are a few factors that can impact the wait time in printing (if you address them all, you will significantly improve the wait time in printing):

A.) If you are printing a logo on your receipt, this can significantly slow down the printing wait time. Before the printer prints, it actually has to arrange and calculate the full printout (every dot) in its memory, so it is as if it is printing in its mind before it even starts printing and the more of those dots, the more complex the printout is, the more time it needs to “think” before it actually starts printing, hence the waiting time that annoys you.

Now, we are not saying “Do not print a logo”, we want you to do so, that is why the option is there, but we are saying a few things can help the speed in receipts that contain a logo:

I.) Make sure the logo is not of high resolution, like photo quality, so lower that resolution of your logo file, lower it quality. First of all because the receipt printer cannot print photo quality anyway, but it will still do the same calculations as if it will, so you are only wasting time and getting nothing in return. And second of all, the logo on the receipt is around 3 inches across in size, so it is pointless to have a high resolution even on a photo printer for a 3 inch picture, so again you are just wasting processing time and getting nothing in return. So lower your logo’s resolution significantly (just take a look at what other businesses do, their receipt logos look extremely low in resolution, but now you know that this is not because they cannot do better, but it is done in purpose so to gain in performance).

II.) Make sure the logo is not necessarily large enough in size, where it prints across the entire printable width of the receipt. What do we mean ? Example: If your receipt paper is 3 & 1/4 inches in width, so your printable width when you take out the unprintable margins is 3 inches, then try not to have a logo that is 3 inches in width and maybe let’s say 2 inches in height, but try lowering it to a size like 2 inches width and 1 inch height (so instead of 3×2, make it 2×1).

B.) Believe it or not, sometimes different printers have difficulties printing different fonts and they have a group of their own preferred fonts, that they print very fast with.
So, most of the time, this will be the case and the certain printer, that you have, will simply have a hard time printing fast, with the font that is selected in our software, under “Setup” > ‘”Invoice/Receipt Setup”. To remedy this, all you need to do, is find the printer’s preferred fonts, from the printer manual and try some of those fonts, by typing their font name in “Setup” > ‘”Invoice/Receipt Setup”.

You can even go further and not even use Windows fonts, by using “text only” drivers for the printer, if none of the Windows fonts improve your printing speed up to your satisfaction.
For example, here is what a certain “printer manufacturer” – tech support person told us, as a good tip in this situation (this pertains to certain Epson and Epson compatible brand printers): – “I wanted to let you know that, for the fastest print, your customers can use the font name “FONTA1x1”. This is for the Vendor Thermal Driver. This Font will act as a Printer font, rather than Windows Font, so because it is printing in Text mode, it prints much faster than other fonts. For larger font sizes, they can also try FONTA2x1 (which is double high, single wide). When using these “FONTxxx” fonts, the “Font Size” input will not work, as there is only one font size available for each of these font names. The best way to find the font name is to open up Wordpad, and look at the drop-down font list. Anything with an icon next to it will print in image mode; all the other ones (13cpi, FontA1x1, etc.) will print in text mode.”

If the above does not solve your problem…
Our software prints directly to the Windows drivers, so you are technically still printing through Windows. So generally speaking, the way of printing with our software is no different than the way of printing of any highly credible Microsoft application. The only other thing that could be an issue is the fact that when you print receipts the software processes some information while printing the receipt as well, so if you had a slower computer, or a computer low on memory, the processing of this information could be slow, therefore the printing would be slow as well. This does not necessarily pertain to old computers, but there are many brand new computers that are purchased as lower end performance computers that would process information very slow simply because they have the newest operating systems (Windows) on them, but the hardware on the computer is barely enough to meet the minimum requirements as described by the operating system (Windows) manufacturer.
Another cause of slow printing could be if you are using a computer network, for either one of your computers or printers. If this is the case, let us know, we will send you more information on what slows down processing in networks and what to avoid.

There is also a big anomaly in the tester’s perception of the speed of printing when Testing this type of a software.

Keep in mind that when testing a POS system comparing to a real life transaction, your perception will be very different regarding the speed of the transaction.
When testing you are not involved in handling of the real item or bagging for the customer (if applicable in your type of business).
You are also not involved in handling money, cards or checks, which you will be doing in a Real life transaction and that is why in a Testing environment the printing of the receipt many times seems very slow, but it actually is not.

To make a real assessment of the speed of receipt printing, you can time (in seconds) the speed of this process in a few stores in your area.
Measure the time (in seconds) it takes an average grocer to handle your item or bagging (if applicable in your type of business) from the time of processing/scanning the last item until the receipt is handed to the customer.
Also measure the time it takes to handle cash and give change or handle a credit card or a check from the time of processing/scanning the last item until the receipt is handed to the customer.
When you factor in that time, then decide if on your system, after this average time spent between processing/scanning the last item until the receipt is handed to the customer in a real life transaction, the printing of the receipt still seems slow or not.

This is not recommended, because your cash drawer will be opening a lot even for printing reports.

We will give you instructions below on how to properly setup our software to open your cash drawer, because right now our software is not opening your cash drawer but rather it is your printer opening the cash drawer every time it prints.

We recommend, after you set this up properly, to disable the option, in your printer’s settings, where the printer automatically opens up the cash drawer every time it prints, so that our software can open the cash register only when the cash register needs to be opened.

So contact your printer’s tech support and ask them how to disable the printer from automatically and blindly opening your cash drawer each time the printer simply prints anything. It should be a setting in the Windows driver for the printer, it should be a little check box option that says something like “Open drawer when printing” that needs to be disabled (un-clicked, un-selected or un-checked), but we do not know for sure, every printer driver is different, every printer manufacturer is different, some of them do this setup through some switches, directly on the printer. That is why we recommend that you call the tech support for the printer to help you.

Proper cash drawer setup in our software:

1.) Every manufacturer in the world has a different DECIMAL code for opening the cash drawer with their POS printer. You can obtain the DECIMAL command that will open the drawer from your printer’s manufacturer.

If you are not sure of the decimal code that your printer uses to kick open a drawer, just contact the printer manufacturer and obtain the decimal code for kicking the cash drawer open, and while you are with them on the phone, make sure they check with you that all of your settings in the printer properties are correct and your driver is installed properly and their printer can support the brand of cash drawer you’ve obtained for it. In other words, make sure that everything is set and good on the printer side, because a halt can be caused by any little, ridiculous thing that may not be set right.

Even though the decimal code is supposed to be obtained from the manufacturer of the printer and their customer support, we try to help as much as we can, so on our website, under the “Support” tab or in the software itself under the “Knowledge Base” option, you can check in the “Hardware Questions” > “CASH DRAWER CODES” section, if we know and have collected the info on the printer brand and model that you own, if we have it, it will be listed in there and show the code needed. However, if we do not have your printer on the list, you will have to get that code from the printer’s manufacturer support or the technical manual for the printer, if you have it.

2.) When you learn the DECIMAL code for your printer, you need to go to our software, “SETUP” > “HARDWARE SETUP”. Once in this menu, you need to select “USE A CASH DRAWER”.

3.) Then select your printer name from the “drop-down list menu” that says : “Select your receipt printer (the one your drawer is connected to)”. Please note that you need to select the printer from here, the printer (if properly installed in Windows) must be already contained in this list, if it is not, please let us know, that may tell us of a different problem with your printer’s installation on your PC and we will be able to help you better with that in mind.

4.) Where you have 5 text boxes, which say “Enter the Decimal Code”… Each box is currently blank or at 0 -zero, you need to input the DECIMAL CODE (which is consisted of multiple groups of numbers) recommended by your printer’s manufacturer in these boxes (number by number in each box) in order for the printer to be able to kick your cash drawer open.

5.) After this please click on “Submit Changes” and restart the software for these changes to take effect.
After you start the software again, your cash drawer is ready for kicking!

So generally speaking this will ensure the drawer to kick open. But also make sure that the cash drawer you’ve got is 100% compatible to the printer you’ve got it connected to and that the cable that connects them is 100% compatible to both (contact equipment manufacturer if not sure). That’s why it is generally recommended to get all of your equipment from the same seller, that way you’ll make sure it is compatible.

If you want these computers to be communicating with each-other in a way that they will use the same data for inventory, customers, invoices… you will need to make a network between your computers and then place a COPY of the database file of the software (PM.db3 [POS Maid] or RM.db3 [Restaurant Maid] or SM.db3 [Salon Maid] which is already as a default located in C:\POS\ of each PC – unless you changed that at installation time and created your own different folder) to be in a network location available to all computers for reading and writing. So in other words you need to share this folder containing the database between the computers in question (so they all can share one database at one location in the network).

Please do not make a shared/mapped drive, many-times they do not work for sharing databases (regular files you can share fine, but databases are a different category). The requirement is simple, just share a folder over the network, with all and proper security permissions to the PCs involved.

This shared location’s path, whatever you name it or whatever it is (i.e. “\\NameOfPC\POS\PM.db3”) you need to enter it in the “Setup” > “Main Setup” of our program under the “Networking” tab, in each and every PC that will be a “terminal” accessing this shared data and joining this network of PCs. Or even better, instead of manually typing it in the “Setup” > “Main Setup” of our program under the “Networking” tab, you have a Browse button there, you can click that button, select your network, select the computer on the network that shares this file, select the folder location, all the way down to the database file (so simply browse to point to it, instead of manually typing the path and risk making a typo).

Also keep in mind that you only need to share the database file, not the whole software, the software cannot be shared on a server. Our software is designed (to protect the integrity of the licensing) to run individually on each PC and it needs to be installed and remain installed on each individual PC.

Also please be informed the original database file needs to remain installed as a default and local database in its original location on each PC [each PC still needs its local database for things that are explicitly not shared but unique to each PC, like hardware settings – one PC may have a printer and pole display, another may have some other hardware and not have a printer and pole display, or different brands of the equipment with different settings in hardware setup]. So regardless of the shared database file and its location, none of the default database files should be removed or deleted, each PC still needs it’s own local database in order to run.

Please keep in mind that if you connect multiple PC/registers in a network, it is recommended that you do not forget to rename each of them with a different name (ex. Register1, Register2, Register3, etc…) so that the software can differentiate between them and be able to report all the reports/transactions as belonging to different registers – when needed. In order to accomplish this task, as final step of the networking process, please go to SETUP –> GENERAL INFO, give a different/unique name to each of the registers in the REGISTER field and hit the SUBMIT CHANGES button.

For this task we recommend hiring a network professional, a person that is very familiar with networking of two or more computers in Windows and also familiar with security permissions in networks (the shared location has to give proper read/write permission to all PCs that will be sharing this data) or you can do this yourself if you are well trained in networking.

– The speed of the Network connection. Wireless/Wire/Optical all differ in connection speed (i.e. Optical being the fastest will always give best results, Wireless will give the absolute worst results).
– The speed of the HDD of the PC that hosts the main / shared database file. It helps if this PC has a very fast hard drive and hard drive control er (i.e. SATA standard will be faster than IDE or EIDE).
– The speed of the PC that hosts the main / shared database file. It is a big delay problem if this PC goes into a power saving mode / screen saver mode or hibernation after being inactive for a certain amount of time and has to be woken up by the network card before it can start sharing the database upon every data request. So it helps a great deal if in the “Power Saving” settings on that PC the options are set to “ALWAYS ON”.
– The Networking method/device/equipment speed. There certainly are routers on the market that give different performance results, so it helps to get a more professional router versus the more economic home use routers.

Also in our most current version of the software (or ver.2.29 and up), in setup, you can disable the “Auto Complete” option, and the software will be searching a lot less within the database, so that will speed up the run-time of the software.

Also, please keep in mind, in unbiased testing of many PC magazines, it was proven that Windows Vista was the absolute worst performer, regarding speed in a local area network environment. Perhaps that is why the Microsoft corporation scrapped this operating system faster than any other before in their history and completely replaced it with a new operating system Windows 7. So, if you are operating Windows Vista, switching back to any previous Windows or perhaps even Windows 7, will give you more satisfactory results.
And we cannot stress the Windows Vista problem enough. We experienced it in our own office as well, first hand, as soon as we switched from Vista to Windows 7 (or even if you switch back to XP) there is a difference in network data rate, right away, a difference in hundreds of kilobytes (from bytes and kilobytes of data transfer per second you will go to megabytes of data transfer per second). And it is not even a problem of measuring a simple data transfer, because the Vista acts ridiculously at times, some times randomly it may be an excellent data transfer on the network and you may think it is perfect in every way and there is no way there is a problem and then again randomly it drops to just a few bytes per second of data transfer rate.

Please click on one of the links below to see a picture of how this log-in screen really looks on a 1024×768 or higher resolution:

POS MAID:
http://www.alexandriacomputers.com/Misc%20Pics/Log-InScreenPM.jpg

RESTAURANT MAID:
http://www.alexandriacomputers.com/Misc%20Pics/Log-InScreenRM.jpg

SALON MAID:
http://www.alexandriacomputers.com/Misc%20Pics/Log-InScreenSM.jpg

There could be another thing you can check on: Please go to Start on your Windows, control panel, display, settings and then go to “Advanced” and see if the DPI setting on the screen, is set to 120 and if so, set it to 96 and this should solve your problem.

A) Even though our software totally accommodates the transfer of the data from an Excel table, the software MS Excel 2000 or newer version is required to be installed on the given PC for the transfer purposes (after the transfer is completed it is no longer required).
So do you have the program MS Excel 2000 or newer version on your PC?

B) Most of the problems we had so far regarding this area of the software are almost always cases where customers do not get the format of the Excel table right. In order to eliminate this, we have made an Example Table, which is located in the “Merge from MS Excel” menu. You can locate this menu by going to import data menu, Import from Excel. Please click on the “Example Table” button. Please make your Excel table is in this exact format or if it is easier for you just fill your items in this table and than use the merge option.

A) If your receipt is being cut off or overwritten by a little, you can go to “Setup” > “Invoice/Receipt Setup” and work with the slider in the option named “Decrease Horizontal Printing Length…” to fix this cut off problem.

B) If your receipt is being cut off or overwritten by a lot, go to your Printer’s setup in Windows, by going to “printers and faxes”, and “right clicking” on your printer type in there, and selecting properties. In properties you need to find where you setup paper width for your printer driver. In here for the width of the printer paper select the next smaller size. Here’s an example, if in printer’s setup the paper width currently is 3.25 inches, and the next lower option is 3 inches, just select the 3 inches paper width option and this problem will be fixed. If you cannot choose the paper width in your printer’s setup by picking one, but you need to manually type it in, just type in a slightly smaller number and you are set. After that if you need to make the font of the receipt smaller due to this change, you can do that in our software in Receipt Setup.

C) Lower the size of the font that is used on the receipts/invoices, by going to “Setup” > “Invoice/Receipt Setup”.

So your problem could be caused by one of a couple possible reasons…

1.) Please make sure that the Item# you are entering in the sales screen is the exact same spelling as the Item# entered in inventory.

2.) Please go to “Inventory” > “Edit Inventory”. In the first field (item#) type in the Item# in question and press TAB or Enter. If the item is in inventory the rest of the fields will fill in with information you had previously entered. If so please, make sure that your quantity for this item is not 0, please make sure that you have a number greater than 0 representing an existing quantity of this item in stock.

3.) Please count the length (number of characters, including special signs/punctuation and empty spaces if any) of the whole Item# in question. The software is set-up, by default, to only take-in Item #s with a length of 13 characters, simply because the worldwide Barcode standard is 12 characters, and in case you sell any books, the ISBN barcodes for books are 13 characters long. If this Item# exceeds the length of 13 characters, you can change this number of characters that the software accepts by going to “Setup” > “Main Setup” > “Barcode Format” and select the largest number of character length you think you will use for the Item #s in your business.

If this wasn’t the problem and this advice did not help, then there is one more thing to check…

To be more accurate it checks for the “paper width” setting and it sees if it is 8.5 inches width or less. In your case since you say, no matter what you set, it prints the large invoices, then your Windows Printer’s driver, in its properties, has set a “printing width” or “paper width” of 8.5 inches or more. This width of paper, that you have set, is not the size for our “small receipts”.

If your printer and paper are capable of printing at less than 8.5 inches paper width, then you need to set this property, in Windows > “Control Panel” > “Printers” > “Your Printer Name” > “Properties”, at 3, 3.25, 3.5, 4 inches, etc… and your problem will be solved, you will be able to print our “small receipts”.

A.) Just to make sure you understand how it manifests itself, the “Low Stock Alert” feature reminds/alerts you or can be utilized in TWO different ways:

I.) The “Low Stock Alert” feature reminds/alerts you that you are running low, as you are selling. So if it is supposed to trigger an alert, it will do so, as soon as you attempt to sell the item that reached the number for low stock alert, which you have setup in Inventory.
Example: If you setup such an alert, properly, for a can of Pepsi Cola and let’s say you have set it up to “30” (meaning when the quantity gets down to 30 or less, alert of low stock), then when the quantity gets down to 30 or less, for the Pepsi Cola can item, next time you ring up one at the register, it will pop up with a message that the stock on them is running low and that you should re-order at your earlier convenience.

II.) You can also check low stock for items that have been set on the Low Stock Alert, by running the “Low Stock Report”. You can do so by going to the Inventory tab in the main screen (top menu) and then click: “Low Stock Report”. In here all you need to do is click “Calculate Report” and the report will be compiled for you, all of the items that match the criteria of being “low stock” and are setup for this alert in Inventory, will simply show on this report.

B.) Also please make sure you have set this feature properly for the item in question. Please click on “Inventory”, then click “EDIT INVENTORY”. In the Edit inventory screen type in the “Item #”, then simply tab away from that text field or hit enter, so the rest of the fields will fill in with the information of this preexisting item in inventory.

After this, please check the following 3 settings:

– The “Do not track quantity” option needs to be OFF, meaning not selected, no check mark on it.

– The “Low Stock Alert” check-box needs to be ON, meaning selected, needs to have a check mark on it.

– The text box right after (to the right of) “Low Stock Alert on” needs to have a number in it (that is the number of items that you want the alert to trigger on {let’s say that number is 10 – this would mean when the quantity gets down to 10 and below the alert will be triggered}).

The “manager” can delete sales made in error, easily, by going to : “Data” > “Bulk Deletion”… In this feature, in the section named “Bulk Sales Deletion”, select “Delete all sales within the following range” and select invoice number range [if you want to delete one invoice only, simply enter the invoice number in both “from” and “to” fields].

Keep in mind in this feature you can also choose to Delete all sales and start anew.

As advertised in our web and all our web ads, the only other software that you can integrate with our software is Microsoft Excel. You cannot integrate with any other software.

Click on “Inventory” and then click on “Edit Inventory”, the “Fill Inventory” menu should appear; In this menu as you enter new products and/or services or as you edit already existing products and/or services in the bottom of this window you will have a box to fill in that says “Commission (%)”; In this box you fill in the percentage rate for the commission for the employee if they sell this product or service. For example 20 in this box will mean that when the employee that has a commission option checked in the employee table, sells this product, 20% of this sale will go to their pay. For example if that product/service sells for $10, and the “Commission (%)” box in the “Fill Inventory” menu for this product is marked 20, they will get 2 dollars from this sale on this pay period. Of course to keep accurate track of commission, you need to also have the employee registered as an employee in the employee table, and in that table have the option for “commission pay” checked for that certain employee. You also need to make sure that each employee has their own password assigned in the employee table and logs in the software with their own password for accurate commission tracking. After all of this is done, and your commission-employees tender some invoices after this setup has taken effect, the software will properly assign commission to each one of them.
If you enter the certain date or date span when the sale(s) was/were tendered in the pay calculator, all the commission will be calculated there. You can also calculate the commission by utilizing our customized reports.

Transferring and/or making a backup of the database to another PC…
You can use a USB – flash drive, or a disk or another removable storage device to copy the database of the software on and copy the same database file over to any other PC you need to.

Instructions:
After the installation of the software on two or more PCs and setting up the database the way you want it on one, all you need to do is copy (just copy, not necessarily cut or delete) the main database file located in “C:\POS\” (the file is going to be named [depending on the software you have] PM.db3 or RM.db3 or SM.db3 ) to your removable storage location of your choice. This is a sufficient backup of the database. You can take this at the other PC(s), and copy over the database file from the previous location that is on your removable storage drive/device to the folder “C:\POS\” of the new PC(s).

Please use the sample that we have made to arrange your spreadsheet int he same format/manner. You can locate it in DATA–> IMPORT INVENTORY FROM EXCEL–> EXAMPLE TABLE.

A.) Gravity

Please call 800-989-2135
or e-mail Sales@GravityPayments.com

Here is a link to a short form to fill out if you just want to get a callback: click here

B.) Global/Tsys/Openedge

Please call 800-774-6462 OPT 1
or e-mail StartNow@OpenEdgePay.com

Here is a link to a short form to fill out if you just want to get a callback: click here

So if your Windows is set to MM/DD/YYYY, any sales you will process and any other date related records will be recorded in MM/DD/YYYY format.
If your Windows is set to DD/MM/YYYY, any sales you will process and any other date related records will be recorded in DD/MM/YYYY format.

So as long as your Windows is set to the format you want and use, everything in the POS Software will also be recorded in the format you want and use.

However, if you ever had your Windows date format, set to something you do not use and recognize, even for a minute and tendered sales with this setting, those sales an records with date info on them, that were recorded (if any were) under that setting, will remain recorded under a date format setting that you do not use and recognize. So just switching back and correcting the Windows date format later on, that once was set the wrong way, will not fix the already done and recorded sales (you could refund them and reprocess them, if you wish, under the right Windows Date setting for your region).

Just an FYI, it is not enough to look at your Windows clock and calendar to check for your date format setting in Windows, because they are usually shown there in a calendar spelled out format, such as “Friday, September, 04, 2017” – that does not tell you what date format your Windows is really set to use. Instead, to check for this setting and correctly reset it, if needed, you need to go to:

In Windows 10 :

– Click on the start menu (Windows logo)

– Click on “Settings”

– Click on “Time and language”

– Click on “Region and Language”

In Windows 8.1 :

– Open your “Apps” screen

– Click on the “PC Settings” tile.

– Click on “Time and language” on the left side.

– Click on “Region and Language” on the left side of the screen.

In Windows 7 and 8 :

– Click the Start button (Windows logo)

– Click “Control Panel”

– Click on the “Region and Language” (Windows 7) or just “Region” (Windows 8) icon.

– Select in the Formats tab.

In Windows Vista :

– Click the Start button (Windows logo)

– Click “Control Panel”

– Click Clock, Language, and Region, and then click Regional and Language Options.

– The Regional and Language Options dialog box appears.

– Select in the Formats tab.

In Microsoft Windows XP :

– Click “Start”

– Click “Control Panel”

– Click Date, Time, Language, and Regional Options.

– Click Change the format of numbers, dates, and times.

– The Regional and Language Options dialog box appears.

– Click the Regional Options tab.

– Select in Standards and formats.

2.) Select “Employee”, then:

A) If you need a report on one specific employee only, select “Detailed Report For a Specific Subject” and select the employee name from the drop down menu.

B) If you need a more general report, on all employees, select “Itemized report for every subject”.

3.) Finally click “Calculate Reports”.

Now that this is clear, you understand why you need to have this font installed in your Windows in order for it to be used in any software whatsoever including our software as well.

If you do not have the barcode font and our barcode feature didn’t work for you, after you’ve tried it once, you will need to obtain this barcode font. You may purchase a barcode font or you may obtain it for FREE (depending if the type of your organization qualifies to have a FREE barcode font from a certain barcode font developer).

There are many companies out there, that offer barcode fonts for free. One such company that offers FREE barcode fonts is: “http://www.bizfonts.com/free/”. Please understand our company – “Alexandria Computers, LLC” is in no way affiliated with “bizfonts.com” and we are not legally liable for your utilization of their fonts or your inability to utilize their fonts and we would encourage you to read all of their licenses, agreements and policies, so to make sure that you are not using their FREE fonts, if your way of using their fonts or your type of organization/business does not qualify for FREE usage (so we are also not liable for your regard or disregard towards their licenses, agreements and policies for their FREE fonts).

IF THERE ARE ANY DEAD LINKS THERE, alternatively, you can also download the fonts needed from download.com or CNET.com, the link is: “https://download.cnet.com/Free-TrueType-Code-39-Barcode-Font/3000-2190_4-10067143.html”

If you visit their website and then click on the provided link for barcode font download. After you download the barcode font, please remember where (in which folder) you have it downloaded because you’ll need to specify that later. If you obtain the barcode font from “http://www.bizfonts.com/free/ “, please note that this file that you will download is zipped (compressed with a zip archive) in order for a smaller file size and a faster download. This means you will need to extract the downloaded zip file after its download, by locating it through your “My Computer” menu and right-clicking on it and selecting “Extract-All”. This action will extract the file and the fonts from it in this location and they will be ready for installation.
Then simply do one of the following :

A.) Go to “Start” and then “Control Panel”, and then click on “Fonts”. In the “Fonts” menu, you need to click on “File” and then “Install New Font… This is where you are going to specify where the font you’ve downloaded and extracted is located, choose that folder and point to the file of the font, select it from the “List of Fonts” area and click “OK. The file should be named: “IDAutomationHC39M.ttf” and the font name should be: “IDAutomationHC39M”.

B.) If you are having problems installing the font as described above, if your Windows version doesn’t have those options in the Font feature screen, then simply try this way of installing fonts in Windows: Go to your File Explorer or Windows Explorer or My Computer in Windows, then go into the folder where you’ve downloaded and extracted the font files, choose that folder and select the file “IDAutomationHC39M.ttf” by clicking once on it, then Right-Click on it and select “Install” from the menu that will pop-up.

Now you are done installing the new barcode font and you need to try the above barcode printing instructions again. If your printout didn’t work again, or you have experienced an error while attempting the above “barcode printing” instructions again, this is most likely due to your printer not being barcode printing capable and compatible.

When you enter the accounting feature, the accounting screen comes up.
– In this screen, you can choose an account by clicking the drop down button of the drop down menu.
– You can add new accounts by clicking the “Add” button.
– You can delete existing accounts by clicking the “Delete” button.
– When you select a certain account, all the transactions for that account show up on the screen.
– You can add a new transaction by selecting the type of transaction with the options “Withdrawal”, “Deposit” or “Transfer”, filling out the required information fields about this transaction and simply clicking “Submit”.
– You can edit an existing transaction by selecting it and clicking “Edit”, making your changes and clicking “Submit”.
– You can mark a transaction cleared by selecting it and clicking “Edit”, selecting the check box “Cleared” and clicking “Submit”.
– You can delete an existing transaction, that was already entered by mistake, by selecting the transaction and clicking the “Delete” button.
– You can cancel a transaction, that you have just started, by clicking the “Cancel” button.
– You have a calendar in this feature, to help you visually, to better select the date for the transaction.
– You have a “Reports” button, that opens up the accounting reports feature, that has extensive reports for different criteria, that you can set.

A) By going to “History”, “Lookup Past Invoices”.

B)
– Go to “Reports”, “Customized Reports”
– Select “Customer”, then select “Detailed Report For a Specific Subject”
– Select the customer name from the drop down menu
– Finally click “Calculate Reports”

Also please remember that you do not need to change the tax for each item, one by one, for all of your items in inventory, you only need to do this class by class, in other words for one item per class.
The classes’ sales tax is always the same for all the items in that class. If you have more than one item in a certain class, after you change the tax for any one item in it and click update, that tax will update to whatever you have changed it to for all the items in this class (for the entire class). In other words all the products in one class regardless if there are two products or two thousand products, will always have the same tax. If food is not taxable in your state by law, than everything that belongs to the class food will not be taxable or in other words will have the same tax of 0%. Two items can not belong to the same class and be taxed at a different rate. As soon as you change the tax of one item in inventory, that change takes affect for the rest of the items in inventory that belong to the same class as that item.

Also please remember that you do not need to change the tax for each item, one by one, for all of your items in inventory, you only need to do this class by class, in other words for one item per class.
The classes’ sales tax is always the same for all the items in that class. If you have more than one item in a certain class, after you change the tax for any one item in it and click update, that tax will update to whatever you have changed it to for all the items in this class (for the entire class). In other words all the products in one class regardless if there are two products or two thousand products, will always have the same tax. If food is not taxable in your state by law, than everything that belongs to the class food will not be taxable or in other words will have the same tax of 0%. Two items can not belong to the same class and be taxed at a different rate. As soon as you change the tax of one item in inventory, that change takes affect for the rest of the items in inventory that belong to the same class as that item.

– So please keep in mind that assigning a virtual table, does not mean you are sitting anyone on a table, you are just assigning a designation so you do not mix up the orders (like assigning a name to the order, so you do not mix them up, that is all).

– To create a virtual table or virtual barstool: You just go to “Floor/Table View”, select “More Tables/Stools”, and type in “guy with red hat” or put a person’s name or anything you want to designate the tab to the person. When you need to place more orders under that tab or when ready to check out, you also go to “Floor/Table View”, select “More Tables/Stools”, and select the designation that you put for that tab, from the list of existing tabs and click “View Existing Order”.

– So please keep in mind that assigning a virtual table, does not mean you are sitting anyone on a table, you are just assigning a designation so you do not mix up the orders (like assigning a name to the order, so you do not mix them up, that is all).

– To create a virtual table or virtual barstool: You just go to “Floor/Table View”, select “More Tables/Stools”, and type in “guy with red hat” or put a person’s name or anything you want to designate the tab to the person. When you need to place more orders under that tab or when ready to check out, you also go to “Floor/Table View”, select “More Tables/Stools”, and select the designation that you put for that tab, from the list of existing tabs and click “View Existing Order”.

A.)The “Low Stock Alert” feature reminds/alerts you or can be utilized in TWO different ways:

I.) The “Low Stock Alert” feature reminds/alerts you that you are running low, as you are selling. So if it is supposed to trigger an alert, it will do so, as soon as you attempt to sell the item that reached the number for low stock alert, which you have setup in Inventory.
Example: If you setup such an alert, properly, for a can of Pepsi Cola and let’s say you have set it up to “30” (meaning when the quantity gets down to 30 or less, alert of low stock), then when the quantity gets down to 30 or less, for the Pepsi Cola can item, next time you ring up one at the register, it will pop up with a message that the stock on them is running low and that you should re-order at your earlier convenience.

II.) You can also check low stock for items that have been set on the Low Stock Alert, by running the “Low Stock Report”. You can do so by going to the Inventory tab in the main screen (top menu) and then click: “Low Stock Report”. In here all you need to do is click “Calculate Report” and the report will be compiled for you, all of the items that match the criteria of being “low stock” and are setup for this alert in Inventory, will simply show on this report.

B.) Also please make sure you have set this feature properly for the item in question. Please click on “Inventory”, then click “EDIT INVENTORY”. In the Edit inventory screen type in the “Item #”, then simply tab away from that text field or hit enter, so the rest of the fields will fill in with the information of this preexisting item in inventory.

After this, please check the following 3 settings:

– The “Do not track quantity” option needs to be OFF, meaning not selected, no check mark on it.

– The “Low Stock Alert” check-box needs to be ON, meaning selected, needs to have a check mark on it.

– The text box right after (to the right of) “Low Stock Alert on” needs to have a number in it (that is the number of items that you want the alert to trigger on {let’s say that number is 10 – this would mean when the quantity gets down to 10 and below the alert will be triggered}).

A.) First enter the item that will carry a matrix in inventory. Matrix can be applied only to existing items.

B.) Once your product is existing in inventory, you just go to “INVENTORY” > “EDIT INVENTORY”, enter the item ID and then tab-away to another field in order for the rest of the information to fill in all the fields.

C.) If you created this item properly to begin with where you selected the box that says “MATRIX ITEM”, then you can skip this step and go to the next one. If this item is not saved as a “matrix item”, meaning it doesn’t load from the inventory with the the box that says “MATRIX ITEM” already check-marked/selected, then please SELECT or CHECK-MARK the box that says “MATRIX ITEM” and click “UPDATE” in order to save this change for the item (so the item can be saved in inventory with the property of being a “MATRIX ITEM” ). After this re-load the item in inventory again, like discussed in step B.)
D.) Looking at the existing inventory item, that is designated and saved as a “MATRIX ITEM” in the Edit Inventory menu, please click the “VIEW EDIT MATRIX” button.

E.) Once the window to edit the matrix opens, you can just enter the DIMENSION 1 ( such as colors for example) and DIMENSION 2 ( such as sizes for example) and click ADD every time you enter a new value for a given dimension, until you are done entering all of your desired dimension values.

F.) With the dimensions added, you can now add the quantity available for each combination, just by clicking the box-field that corresponds to that specific combination of dimensions in the table-grid, to the left of the screen. The software will ask you for the quantity number you want to add, enter it and click OK.

G.) When you are done adding all the dimensions, you need to click the UPDATE button in order for all of this to be saved.

Now once you made sure that the customer’s birthday notification (for how many days in advance) is set correctly to your desire in the Main Setup, on the top right and also you have entered the birthday dates when you enter the customers’ info, then you can start using the privileges of this feature, in the following two ways:

A.) In using the Appointment book, in “Customer” > “Appointments” , when you enter a customer’s name or phone to book an appointment or when you have clicked on an existing appointment and are just looking at an appointment that was already scheduled for someone, the software checks if their birthday is coming soon, and it will notify you (if the birthday of the customer is within the number of days that you selected to be notified on), the message will pop-up and say something like “This customer’s birthday is in: 14 days!”. So that is just a reminder feature for whenever you are booking an appointment for a customer or you are looking at an already booked appointment. What that allows you to do, is to always know that you are taking care of someone on their birthday or close to their birthday, so you can proactively arrange to give them some kind of a gift or discount on their visit.

B.) The second benefit of this feature is that you can go proactively (example once a week, or once a month) to the menu : “Customer” > “Mailing lists” and once in there you can compile a list of all the customers that have a birthday in the day-span that you specify there. This will give you a full list of all your customers that have an upcoming birthday, for example this month, and then you can make mailing labels right from that menu so that you can mail them birthday cards or gift-cards or any promotional invitations for birthday discounts, etc…

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.1.1 (or VER.1.511) TO VER.2.25 :
1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\ProgramFiles\POS\”. Your database file will be one of these three files, depending on what software you currently have: Alexandria1511.mdb, RM11.mdb or SM11.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.
3.) Please go to the respective links below to download the 2.25 version of your respective program title:

POS MAID 2.25: http://www.alexandriacomputers.com/ver2.25/PosMaid225_and_X-Charge.zip
RESTAURANT MAID 2.25: http://www.alexandriacomputers.com/ver2.25/RestaurantMaid225_and_X-Charge.zip
SALON MAID 2.25: http://www.alexandriacomputers.com/ver2.25/SalonMaid225_and_X-Charge.zip

4.) After you unzip/extract the file containing the newest software (by right-clicking on it and selecting “extract all”), you can run the executable Setup file to install it, exactly the way you did with the previous version if you had a download.

5.) Copy over the backup of the database, that you made in “Step 1”, back into “C:\Program Files\POS\”.
6.) After the installation of the new software is done, the new file to run will be named “POS Maid 2.25”, “Restaurant Maid 2.25 ” or “Salon Maid 2.25”.
You can run the new software for the first time, similarly to the way the older version did. Run this version as a DEMO , since you will only use it for the data transfer and upgrading.

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software, go to “Import Data”, “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there is no problems unless you see an error message or an OK message that everything went through fine. Please be patient this process may take a couple of minutes or more, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.25 TO VER.2.26 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\ProgramFiles\POS\”. If you have ver. 2.25 your database file will be one of these three files, depending on what software you currently have: PM22.mdb, RM22.mdb or SM22.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:

POS MAID 2.26: http://www.alexandriacomputers.com/ver2.26/PM226.zip

RESTAURANT MAID 2.26: http://www.alexandriacomputers.com/ver2.26/RM226.zip

SALON MAID 2.26: http://www.alexandriacomputers.com/ver2.26/SM226.zip

4.) After you unzip/extract the file containing the newest software (by right-clicking on it and selecting “extract all”), you can run the executable Setup file to install it, exactly the way you did with the previous version if you had a download.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\Program Files\POS\”.

6.) After the installation of the new software is done, the new file to run will be named “POS Maid 2.26”, “Restaurant Maid 2.26 ” or “Salon Maid 2.26”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\ProgramFiles\POS\”. If you have ver. 2.25 your database file will be one of these three files, depending on what software you currently have: PM22.mdb, RM22.mdb or SM22.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.26 ; Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.26; Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.26.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.26 TO VER.2.27 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.26 your database file will be one of these three files, depending on what software you currently have: PM226.mdb, RM226.mdb or SM226.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:
POS MAID 2.27: http://www.alexandriacomputers.com/ver2.27/PM227.exe
RESTAURANT MAID 2.27: http://www.alexandriacomputers.com/ver2.27/RM227.exe
SALON MAID 2.27: http://www.alexandriacomputers.com/ver2.27/SM227.exe
4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the new software is done, the new title, in your Windows, to run will be named “POS Maid 2.27”, “Restaurant Maid 2.27” or “Salon Maid 2.27”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\POS\”. If you have ver. 2.26 your database file will be one of these three files, depending on what software you currently have: PM226.mdb, RM226.mdb or SM226.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.27 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.27 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.27 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.27 TO VER.2.28 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.27 your database file will be one of these three files, depending on what software you currently have: PM227.mdb, RM227.mdb or SM227.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newer version of your respective program title to your system:
POS MAID 2.28: http://www.alexandriacomputers.com/ver2.28/PM228.exe
RESTAURANT MAID 2.28: http://www.alexandriacomputers.com/ver2.28/RM228.exe
SALON MAID 2.28: http://www.alexandriacomputers.com/ver2.28/SM228.exe

4.) After you download the file containing the newer software, you can run it (by simply double-clicking on it) to install the newer software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the newer software is done, the new title, in your Windows, to run will be named “POS Maid 2.28”, “Restaurant Maid 2.28” or “Salon Maid 2.28”.
When you run the 2.28 software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the newer version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\POS\”. If you have ver. 2.27 your database file will be one of these three files, depending on what software you currently have: PM227.mdb, RM227.mdb or SM227.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.28 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.28 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.28 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.28 TO VER.2.29 :

1.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.28 your database file will be one of these three files, depending on what software you currently have: PM228.mdb, RM228.mdb or SM228.mdbcc(make sure our software is turned off and not running while you are backing up the file).

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:
POS MAID 2.29: http://www.alexandriacomputers.com/ver2.29/PM229.exe
RESTAURANT MAID 2.29: http://www.alexandriacomputers.com/ver2.29/RM229.exe
SALON MAID 2.29: http://www.alexandriacomputers.com/ver2.29/SM229.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the new software is done, the new title, in your Windows, to run will be named “POS Maid 2.29”, “Restaurant Maid 2.29 or “Salon Maid 2.29.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will e-mail us with the new registration number to obtain your new password. After you obtain and input the new password, you are all done with the installation.

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.29 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.29 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.29 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.2997 TO VER.2.3 :

1.) Please go to your current software of version 2.2997 (or newer) and perform a database repair first by going to “Data” > “Repair Database” (this is absolutely necessary in order to ensure any database discrepancies are not multiplied in the new software and made even worse by the data transfer process).

2.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your database file in “C:\POS\”. If you have ver. 2.29 your database file will be one of these three files, depending on what software you currently have: PM229.mdb, RM229.mdb or SM229.mdb as well as the ML229.mdb file.

3.) Download the newest version of the software from the links below (depending on which software title you have already or are interested in) :

POS MAID: http://www.alexandriacomputers.com/ver234/POS Maid.exe

Restaurant MAID: http://www.alexandriacomputers.com/ver234/Restaurant Maid.exe

Salon MAID: http://www.alexandriacomputers.com/ver234/Salon Maid.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) After the installation of the new software is done, the new title, in your Windows, to run will be named simply: “POS Maid”, “Restaurant Maid” or “Salon Maid”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will obtain the password by simply following the instructions on the screen that is asking for the password (feel free to e-mail us with any questions/problems while activating).

6.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
If you had version of 2.2997 (or newer) : Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” > “From version 2.29” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.2 (or ver. 2.25) TO VER.2.26 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\ProgramFiles\POS\”. If you have ver. 2.25 your database file will be one of these three files, depending on what software you currently have: PM22.mdb, RM22.mdb or SM22.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:

POS MAID 2.26: http://www.alexandriacomputers.com/ver2.26/PM226.zip

RESTAURANT MAID 2.26: http://www.alexandriacomputers.com/ver2.26/RM226.zip

SALON MAID 2.26: http://www.alexandriacomputers.com/ver2.26/SM226.zip

4.) After you unzip/extract the file containing the newest software (by right-clicking on it and selecting “extract all”), you can run the executable Setup file to install it, exactly the way you did with the previous version if you had a download.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\Program Files\POS\”.

6.) After the installation of the new software is done, the new file to run will be named “POS Maid 2.26”, “Restaurant Maid 2.26 ” or “Salon Maid 2.26”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\ProgramFiles\POS\”. If you have ver. 2.25 your database file will be one of these three files, depending on what software you currently have: PM22.mdb, RM22.mdb or SM22.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.26 ; Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.26; Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.26.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.26 TO VER.2.27 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.26 your database file will be one of these three files, depending on what software you currently have: PM226.mdb, RM226.mdb or SM226.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:
POS MAID 2.27: http://www.alexandriacomputers.com/ver2.27/PM227.exe
RESTAURANT MAID 2.27: http://www.alexandriacomputers.com/ver2.27/RM227.exe
SALON MAID 2.27: http://www.alexandriacomputers.com/ver2.27/SM227.exe
4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the new software is done, the new title, in your Windows, to run will be named “POS Maid 2.27”, “Restaurant Maid 2.27” or “Salon Maid 2.27”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\POS\”. If you have ver. 2.26 your database file will be one of these three files, depending on what software you currently have: PM226.mdb, RM226.mdb or SM226.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.27 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.27 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.27 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.27 TO VER.2.28 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.27 your database file will be one of these three files, depending on what software you currently have: PM227.mdb, RM227.mdb or SM227.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newer version of your respective program title to your system:
POS MAID 2.28: http://www.alexandriacomputers.com/ver2.28/PM228.exe
RESTAURANT MAID 2.28: http://www.alexandriacomputers.com/ver2.28/RM228.exe
SALON MAID 2.28: http://www.alexandriacomputers.com/ver2.28/SM228.exe

4.) After you download the file containing the newer software, you can run it (by simply double-clicking on it) to install the newer software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the newer software is done, the new title, in your Windows, to run will be named “POS Maid 2.28”, “Restaurant Maid 2.28” or “Salon Maid 2.28”.
When you run the 2.28 software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the newer version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\POS\”. If you have ver. 2.27 your database file will be one of these three files, depending on what software you currently have: PM227.mdb, RM227.mdb or SM227.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.28 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.28 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.28 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.28 TO VER.2.29 :

1.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.28 your database file will be one of these three files, depending on what software you currently have: PM228.mdb, RM228.mdb or SM228.mdbcc(make sure our software is turned off and not running while you are backing up the file).

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:
POS MAID 2.29: http://www.alexandriacomputers.com/ver2.29/PM229.exe
RESTAURANT MAID 2.29: http://www.alexandriacomputers.com/ver2.29/RM229.exe
SALON MAID 2.29: http://www.alexandriacomputers.com/ver2.29/SM229.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the new software is done, the new title, in your Windows, to run will be named “POS Maid 2.29”, “Restaurant Maid 2.29 or “Salon Maid 2.29.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will e-mail us with the new registration number to obtain your new password. After you obtain and input the new password, you are all done with the installation.

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.29 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.29 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.29 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.29 TO VER.2.3 :

1.) Please go to your current software of version 2.2997 (or newer) and perform a database repair first by going to “Data” > “Repair Database” (this is absolutely necessary in order to ensure any database discrepancies are not multiplied in the new software and made even worse by the data transfer process).

2.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your database file in “C:\POS\”. If you have ver. 2.29 your database file will be one of these three files, depending on what software you currently have: PM229.mdb, RM229.mdb or SM229.mdb as well as the ML229.mdb file.

3.) Download the newest version of the software from the links below (depending on which software title you have already or are interested in) :

POS MAID: http://www.alexandriacomputers.com/ver234/POS Maid.exe

Restaurant MAID: http://www.alexandriacomputers.com/ver234/Restaurant Maid.exe

Salon MAID: http://www.alexandriacomputers.com/ver234/Salon Maid.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) After the installation of the new software is done, the new title, in your Windows, to run will be named simply: “POS Maid”, “Restaurant Maid” or “Salon Maid”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will obtain the password by simply following the instructions on the screen that is asking for the password (feel free to e-mail us with any questions/problems while activating).

6.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
If you had version of 2.2997 (or newer) : Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” > “From version 2.29” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.26 TO VER.2.27 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.26 your database file will be one of these three files, depending on what software you currently have: PM226.mdb, RM226.mdb or SM226.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:
POS MAID 2.27: http://www.alexandriacomputers.com/ver2.27/PM227.exe
RESTAURANT MAID 2.27: http://www.alexandriacomputers.com/ver2.27/RM227.exe
SALON MAID 2.27: http://www.alexandriacomputers.com/ver2.27/SM227.exe
4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the new software is done, the new title, in your Windows, to run will be named “POS Maid 2.27”, “Restaurant Maid 2.27” or “Salon Maid 2.27”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\POS\”. If you have ver. 2.26 your database file will be one of these three files, depending on what software you currently have: PM226.mdb, RM226.mdb or SM226.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.27 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.27 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.27 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.27 TO VER.2.28 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.27 your database file will be one of these three files, depending on what software you currently have: PM227.mdb, RM227.mdb or SM227.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newer version of your respective program title to your system:
POS MAID 2.28: http://www.alexandriacomputers.com/ver2.28/PM228.exe
RESTAURANT MAID 2.28: http://www.alexandriacomputers.com/ver2.28/RM228.exe
SALON MAID 2.28: http://www.alexandriacomputers.com/ver2.28/SM228.exe

4.) After you download the file containing the newer software, you can run it (by simply double-clicking on it) to install the newer software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the newer software is done, the new title, in your Windows, to run will be named “POS Maid 2.28”, “Restaurant Maid 2.28” or “Salon Maid 2.28”.
When you run the 2.28 software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the newer version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\POS\”. If you have ver. 2.27 your database file will be one of these three files, depending on what software you currently have: PM227.mdb, RM227.mdb or SM227.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.28 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.28 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.28 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.28 TO VER.2.29 :

1.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.28 your database file will be one of these three files, depending on what software you currently have: PM228.mdb, RM228.mdb or SM228.mdbcc(make sure our software is turned off and not running while you are backing up the file).

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:
POS MAID 2.29: http://www.alexandriacomputers.com/ver2.29/PM229.exe
RESTAURANT MAID 2.29: http://www.alexandriacomputers.com/ver2.29/RM229.exe
SALON MAID 2.29: http://www.alexandriacomputers.com/ver2.29/SM229.exe
4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the new software is done, the new title, in your Windows, to run will be named “POS Maid 2.29”, “Restaurant Maid 2.29 or “Salon Maid 2.29.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will e-mail us with the new registration number to obtain your new password. After you obtain and input the new password, you are all done with the installation.

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.29 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.29 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.29 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.29 TO VER.2.3 :

1.) Please go to your current software of version 2.2997 (or newer) and perform a database repair first by going to “Data” > “Repair Database” (this is absolutely necessary in order to ensure any database discrepancies are not multiplied in the new software and made even worse by the data transfer process).

2.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your database file in “C:\POS\”. If you have ver. 2.29 your database file will be one of these three files, depending on what software you currently have: PM229.mdb, RM229.mdb or SM229.mdb as well as the ML229.mdb file.

3.) Download the newest version of the software from the links below (depending on which software title you have already or are interested in) :

POS MAID: http://www.alexandriacomputers.com/ver234/POS Maid.exe

Restaurant MAID: http://www.alexandriacomputers.com/ver234/Restaurant Maid.exe

Salon MAID: http://www.alexandriacomputers.com/ver234/Salon Maid.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) After the installation of the new software is done, the new title, in your Windows, to run will be named simply: “POS Maid”, “Restaurant Maid” or “Salon Maid”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will obtain the password by simply following the instructions on the screen that is asking for the password (feel free to e-mail us with any questions/problems while activating).

6.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
If you had version of 2.2997 (or newer) : Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” > “From version 2.29” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.27 TO VER.2.28 :

1.) Please backup your current database file to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.27 your database file will be one of these three files, depending on what software you currently have: PM227.mdb, RM227.mdb or SM227.mdb.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newer version of your respective program title to your system:
POS MAID 2.28: http://www.alexandriacomputers.com/ver2.28/PM228.exe
RESTAURANT MAID 2.28: http://www.alexandriacomputers.com/ver2.28/RM228.exe
SALON MAID 2.28: http://www.alexandriacomputers.com/ver2.28/SM228.exe

4.) After you download the file containing the newer software, you can run it (by simply double-clicking on it) to install the newer software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the newer software is done, the new title, in your Windows, to run will be named “POS Maid 2.28”, “Restaurant Maid 2.28” or “Salon Maid 2.28”.
When you run the 2.28 software for the first time, it will require a new password, similarly to the way the older version did, however, you do not need to activate this version of the software, because it will not be the one you will be using ultimately (simply run it as a “DEMO” to go on with the instructions below and upgrade to a newer version).

7.) To update and transfer the database, in other words to carry over all the information from the old to the newer version of the software:
Please backup your current database file (just in case so you won’t loose all your data if something goes wrong in this process), you can find your Database file in “C:\POS\”. If you have ver. 2.27 your database file will be one of these three files, depending on what software you currently have: PM227.mdb, RM227.mdb or SM227.mdb. Go to the NEW SOFTWARE that you have just installed, click on “Import Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.28 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.28 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.28 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.28 TO VER.2.29 :

1.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.28 your database file will be one of these three files, depending on what software you currently have: PM228.mdb, RM228.mdb or SM228.mdbcc(make sure our software is turned off and not running while you are backing up the file).

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:
POS MAID 2.29: http://www.alexandriacomputers.com/ver2.29/PM229.exe
RESTAURANT MAID 2.29: http://www.alexandriacomputers.com/ver2.29/RM229.exe
SALON MAID 2.29: http://www.alexandriacomputers.com/ver2.29/SM229.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the new software is done, the new title, in your Windows, to run will be named “POS Maid 2.29”, “Restaurant Maid 2.29 or “Salon Maid 2.29.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will e-mail us with the new registration number to obtain your new password. After you obtain and input the new password, you are all done with the installation.

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.29 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.29 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.29 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.29 TO VER.2.3 :

1.) Please go to your current software of version 2.2997 (or newer) and perform a database repair first by going to “Data” > “Repair Database” (this is absolutely necessary in order to ensure any database discrepancies are not multiplied in the new software and made even worse by the data transfer process).

2.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your database file in “C:\POS\”. If you have ver. 2.29 your database file will be one of these three files, depending on what software you currently have: PM229.mdb, RM229.mdb or SM229.mdb as well as the ML229.mdb file.

3.) Download the newest version of the software from the links below (depending on which software title you have already or are interested in) :

POS MAID: http://www.alexandriacomputers.com/ver234/POS Maid.exe

Restaurant MAID: http://www.alexandriacomputers.com/ver234/Restaurant Maid.exe

Salon MAID: http://www.alexandriacomputers.com/ver234/Salon Maid.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) After the installation of the new software is done, the new title, in your Windows, to run will be named simply: “POS Maid”, “Restaurant Maid” or “Salon Maid”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will obtain the password by simply following the instructions on the screen that is asking for the password (feel free to e-mail us with any questions/problems while activating).

6.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
If you had version of 2.2997 (or newer) : Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” > “From version 2.29” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.28 TO VER.2.29 :

1.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your Database file in “C:\POS\”. If you have ver. 2.28 your database file will be one of these three files, depending on what software you currently have: PM228.mdb, RM228.mdb or SM228.mdbcc(make sure our software is turned off and not running while you are backing up the file).

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Please go to the respective links below to download the newest version of your respective program title to your system:
POS MAID 2.29: http://www.alexandriacomputers.com/ver2.29/PM229.exe
RESTAURANT MAID 2.29: http://www.alexandriacomputers.com/ver2.29/RM229.exe
SALON MAID 2.29: http://www.alexandriacomputers.com/ver2.29/SM229.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) Copy over the backup of the database, that you made in “Step 1”, into “C:\POS\”.

6.) After the installation of the new software is done, the new title, in your Windows, to run will be named “POS Maid 2.29”, “Restaurant Maid 2.29 or “Salon Maid 2.29.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will e-mail us with the new registration number to obtain your new password. After you obtain and input the new password, you are all done with the installation.

7.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.
Please note that POS MAID customers will only be able to upgrade free of charge to POS MAID 2.29 (not any other software title); Restaurant Maid customers will only be able to upgrade free of charge to Restaurant MAID 2.29 (not any other software title); Salon Maid customers will only be able to upgrade free of charge to Salon Maid 2.29 (not any other software title).

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.29 TO VER.2.3 :

1.) Please go to your current software of version 2.2997 (or newer) and perform a database repair first by going to “Data” > “Repair Database” (this is absolutely necessary in order to ensure any database discrepancies are not multiplied in the new software and made even worse by the data transfer process).

2.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your database file in “C:\POS\”. If you have ver. 2.29 your database file will be one of these three files, depending on what software you currently have: PM229.mdb, RM229.mdb or SM229.mdb as well as the ML229.mdb file.

3.) Download the newest version of the software from the links below (depending on which software title you have already or are interested in) :

POS MAID: http://www.alexandriacomputers.com/ver234/POS Maid.exe

Restaurant MAID: http://www.alexandriacomputers.com/ver234/Restaurant Maid.exe

Salon MAID: http://www.alexandriacomputers.com/ver234/Salon Maid.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) After the installation of the new software is done, the new title, in your Windows, to run will be named simply: “POS Maid”, “Restaurant Maid” or “Salon Maid”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will obtain the password by simply following the instructions on the screen that is asking for the password (feel free to e-mail us with any questions/problems while activating).

6.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
If you had version of 2.2997 (or newer) : Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” > “From version 2.29” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM 2.29xx (any 2.29 version not later/newer than 2.2996) to 2.29991:

1.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your database file in “C:\POS\”. If you have ver. 2.29 your database file will be one of these three files, depending on what software you currently have: PM229.mdb, RM229.mdb or SM229.mdb as well as the ML229.mdb file.

2.) Remove the current software by going to “Control Panel” and “Add/Remove Programs”.
In here, you will get a menu of all the installed programs on your PC, find ours and select it and click on the button to remove it. In the program removal process, if you are asked if you want to keep any shared files, select “No” or “No To All”, and delete all the files.

3.) Download and install the 2.29991 version of the software from our web page:

POS MAID 2.29: http://www.alexandriacomputers.com/ver2.29/PM229.exe
RESTAURANT MAID 2.29: http://www.alexandriacomputers.com/ver2.29/RM229.exe
SALON MAID 2.29: http://www.alexandriacomputers.com/ver2.29/SM229.exe

4.) Copy over the backup of the database, that you made in “Step 1”, back into “C:\POS\”.

5.) Go to the 2.29991 software now, it will ask for a password, you don’t need it, because you will go on to an even newer version, so in here just chose to use as DEMO for this next operation. Next, when you are in the 2.29991 software, using it as DEMO, click on “Data”, then “Upgrade Database” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.

HERE ARE THE INSTRUCTIONS ON HOW TO UPGRADE FROM VER.2.29991 TO VER.2.3 :

1.) Please go to your current software of version 2.2997 (or newer) and perform a database repair first by going to “Data” > “Repair Database” (this is absolutely necessary in order to ensure any database discrepancies are not multiplied in the new software and made even worse by the data transfer process).

2.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your database file in “C:\POS\”. If you have ver. 2.29 your database file will be one of these three files, depending on what software you currently have: PM229.mdb, RM229.mdb or SM229.mdb as well as the ML229.mdb file.

3.) Download the newest version of the software from the links below (depending on which software title you have already or are interested in) :

POS MAID: http://www.alexandriacomputers.com/ver234/POS Maid.exe

Restaurant MAID: http://www.alexandriacomputers.com/ver234/Restaurant Maid.exe

Salon MAID: http://www.alexandriacomputers.com/ver234/Salon Maid.exe

4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) After the installation of the new software is done, the new title, in your Windows, to run will be named simply: “POS Maid”, “Restaurant Maid” or “Salon Maid”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will obtain the password by simply following the instructions on the screen that is asking for the password (feel free to e-mail us with any questions/problems while activating).

6.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
If you had version of 2.2997 (or newer) : Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” > “From version 2.29” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.

1.) Please go to your current software of version 2.2997 (or newer) and perform a database repair first by going to “Data” > “Repair Database” (this is absolutely necessary in order to ensure any database discrepancies are not multiplied in the new software and made even worse by the data transfer process).

2.) Please backup your current database files to a safe place (so you won’t loose all your data), you can find your database file in “C:\POS\”. If you have ver. 2.29 your database file will be one of these three files, depending on what software you currently have: PM229.mdb, RM229.mdb or SM229.mdb as well as the ML229.mdb file.

3.) Download the newest version of the software from the links below (depending on which software title you have already or are interested in) :

POS MAID: http://www.alexandriacomputers.com/ver234/POS Maid.exe

Restaurant MAID: http://www.alexandriacomputers.com/ver234/Restaurant Maid.exe

Salon MAID: http://www.alexandriacomputers.com/ver234/Salon Maid.exe
4.) After you download the file containing the newest software, you can run it (by simply double-clicking on it) to install the new software.

5.) After the installation of the new software is done, the new title, in your Windows, to run will be named simply: “POS Maid”, “Restaurant Maid” or “Salon Maid”.
When you run the new software for the first time, it will require a new password, similarly to the way the older version did, you will obtain the password by simply following the instructions on the screen that is asking for the password (feel free to e-mail us with any questions/problems while activating).

6.) To update and transfer the database, in other words to carry over all the information from the old to the new version of the software:
If you had version of 2.2997 (or newer) : Go to the NEW SOFTWARE that you have just installed, click on “Data”, then “Upgrade Database” > “From version 2.29” and then click on the “Upgrade” button. This process is very intensive and requires full attention from your PC, so do not run any other programs at this time. Due to the intensity of this process, your PC may look like it froze and it is not responding, but there are no problems unless you see an error message or an OK message that everything went through fine. Please be patient, this process may last several minutes, it depends on how much data you have and wait until you get an OK message representing the successfully copied data in to the new database, before doing anything else.