Privacy Policy for Alexandria Computers, LLC

Last Updated: January 2025

Alexandria Computers, LLC (“Alexandria Computers,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit alexandriacomputers.com, purchase our products, or download our software (including POS Maid, Restaurant Maid, Salon Maid, and all related versions).

By accessing our website or using our software, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect only the minimum amount of information necessary to process purchases, activate licenses, provide customer support, and prevent fraud.

1.1 Information You Provide Directly

When you interact with our website or purchase software, you may provide:

  • Full name

  • Email address

  • Billing address

  • Business name (optional, often used for license activation)

  • Phone number (optional)

  • Payment details submitted through Stripe or PayPal (we do not store credit card numbers)

  • Information submitted via contact forms or support emails

  • License activation data (software version, business name, invoice count)

1.2 Information Automatically Collected

When you visit our site, we may automatically receive:

  • IP address

  • Browser type and device info

  • Pages visited

  • Download activity (for fraud/security monitoring)

  • Standard analytics data

We do not track user activity across third-party websites.

2. How We Use Your Information

We use the information we collect to:

  • Process purchases through WooCommerce, Stripe, or PayPal

  • Email download links, activation details, or receipts

  • Provide customer support and respond to inquiries

  • Improve website functionality and user experience

  • Prevent fraud and unauthorized software redistribution

  • Enforce our EULA and license terms

  • Maintain accurate accounting and transaction records

3. How We Share Information

We do not sell personal information.

We share information only with trusted service providers necessary to operate our business:

3.1 Payment Processors

To complete purchases and meet financial regulations, we may share information with:

  • Stripe

  • PayPal

  • Merchant Processing Partners (only if a user signs up for merchant services through our software)

This aligns with the disclosure in our EULA, which states that customer information may be shared with payment and credit card processing partners.

3.2 Web Hosting & Security Services

Your information may be processed through:

  • Our hosting provider

  • Cloudflare (for security, CDN, and fraud prevention)

These providers protect your data under strict security policies.

3.3 Legal Compliance

We may disclose information if required by law, or to protect our rights, systems, and customers.

4. Cookies and Tracking Technologies

We use minimal and essential cookies for:

  • Website functionality

  • Secure checkout

  • Fraud protection

  • Basic analytics

We do not use advertising cookies, invasive tracking, or behavioral profiling tools.

5. Data Security

We take reasonable steps to protect your data, including:

  • HTTPS encryption across the entire site

  • PCI-compliant payment processing (no local storage of card details)

  • Regular server and software updates

  • Cloudflare security protection

  • Strict internal access controls

6. Data Retention

We retain customer and licensing information as long as necessary to:

  • Complete purchases

  • Provide ongoing support

  • Maintain licensing records

  • Meet legal and accounting requirements

  • Prevent fraud

You may request deletion of your personal data unless such retention is required by law or essential for license integrity.

7. Your Privacy Rights

You have the right to:

  • Request a copy of your stored data

  • Update or correct your information

  • Request deletion of your personal data (subject to exceptions required by law)

Requests can be sent to: [email protected]

8. Children’s Privacy

Our products and website are not designed for individuals under the age of 18.
We do not knowingly collect personal information from children.

9. Third-Party Links

Our website may link to third-party services such as Stripe, PayPal, or YouTube tutorials.
Their privacy practices are separate from ours, and we encourage reviewing their policies.

10. Software Download Safety

All software downloads are served directly from:

https://alexandriacomputers.com

We routinely verify and scan our software installers.
If Microsoft SmartScreen or similar systems display a warning, this is typically due to new-version reputation algorithms—not a security issue.
You may safely report false warnings as incorrect.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
The most recent version will always appear on this page with a revised “Last Updated” date.

12. Contact Information

Alexandria Computers, LLC
P.O. Box 880592
Boca Raton, FL 33488-0592
USA

Email: [email protected]
Website: https://alexandriacomputers.com

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