Software Return Policy:
Software has to be purchased no earlier than 90 days from the time of us receiving it back.
Please make sure you return the item in its original (brand new) condition with all the original packaging it came with (items with physical marks,scratches/stains or incomplete packages that are missing parts of the item, will not receive a full refund, but a partial one).
Alexandria Computers LLC.
P.O. Box 880592
Boca Raton, FL 33488-0592
Make sure to include the date of purchase, method of payment and full name of the buyer with your return.
Please e-mail us with a tracking number as soon as you ship, so that we can expect the package and expedite your refund, otherwise it may delay your refund if we get a package not knowing what it is about.
IF YOU DO NOT WANT TO BE BOTHERED WITH MAILING THE CONTENTS OF THE PACKAGE BACK (IF IT IS NOT WORTH YOUR TIME AND POSTAGE) OR YOU HAVE DAMAGED OR LOST THE CONTENTS OF THE PACKAGE PARTIALLY OR ENTIRELY, PLEASE LET US KNOW AND WE CAN ISSUE YOU A REFUND FOR $10 LESS THAN THE ORIGINAL PAID PRICE, TO COVER FOR THE PACKAGING CONTENT’S EXPENSES AND YOU DO NOT NEED TO MAIL ANYTHING BACK.
Also please keep in mind that postage is not refunded since the postage funds are in the hands of the post office and they will not refund those funds to us, so only the original price of the item can be refunded.
Hardware Return Policy:
There will be no returns for a refund accepted on pos hardware, only returns for exact exchange or repair. Please be sure that you are purchasing the pos hardware you need; if you have any questions, or aren’t sure what pos equipment would suit you best, you can e-mail us at Support@AlexandriaComputers.com or contact the pos hardware manufacturer. In the case of a defective item, the manufacturer of the pos Hardware will handle your repair. Product warranties range from 1-3 years (depending on the product and manufacturer of the product) and it is the pos hardware manufacturer’s option to either repair or replace the defective pos hardware, depending on the severity of the issue. See below for further details. Please note, neither Alexandria Computers nor the pos hardware manufacturer supply advanced replacements while your equipment is being repaired, so always be sure to have a backup plan or equipment. The pos hardware manufacturer also cannot change interfaces or cables on incorrectly ordered equipment.
- In case of a DOA (defective on arrival) product or a defect within the first 30 days from the date of invoice, you will have the following option: Contact Alexandria Computers to get a Replacement unit ordered. Alexandria Computers will need to place a temporary charge on your Credit Card for the Price of the Defective unit. Once the Defective unit is received and processed, Alexandria Computers will issue a credit to your Credit Card. Estimated time frame for this exchange is 2-4 business days.
- In case of a defect outside of the first 30 days, but within the manufacturer’s warranty period, you will have the following option: Contact the pos hardware manufacturer to set up an RMA / Repair. Obtain an RMA / Repair number and ship the product to the manufacturer at your expense. The Product will be repaired (parts and labor, free of charge) and returned at no cost to End-User by the Manufacturer. The Manufacturer reserves the right to repair or replace the pos hardware at their discretion. In most cases, the estimated time frame for this exchange is 10 business days, most of which is shipping time. Make sure to always obtain a proper RMA (Return Merchandise Authorization) number before sending back any items, or the shipped item will be denied and sent back to you. Neither DOA nor Warranty policies will be honored if it is determined that there is damage to the product caused by user abuse. Prying open an item will void your warranty—please contact the hardware manufacturer for the appropriate method of opening your cash drawer, printer, or other equipment in the case of malfunction. In the case of shipping damage, you must contact the shipping carrier to file a claim.