Software has to be purchased no earlier than 90 days from the time of us receiving it back.
Please make sure you return the item in its original (brand new) condition with all the original packaging it came with (items with physical marks,scratches/stains or incomplete packages that are missing parts of the item, will not receive a full refund, but a partial one).
Alexandria Computers LLC.
P.O. Box 880592
Boca Raton, FL 33488-0592
Make sure to include the date of purchase, method of payment and full name of the buyer with your return.
Please e-mail us with a tracking number as soon as you ship, so that we can expect the package and expedite your refund, otherwise it may delay your refund if we get a package not knowing what it is about.
IF YOU DO NOT WANT TO BE BOTHERED WITH MAILING THE CONTENTS OF THE PACKAGE BACK (IF IT IS NOT WORTH YOUR TIME AND POSTAGE) OR YOU HAVE DAMAGED OR LOST THE CONTENTS OF THE PACKAGE PARTIALLY OR ENTIRELY, PLEASE LET US KNOW AND WE CAN ISSUE YOU A REFUND FOR $10 LESS THAN THE ORIGINAL PAID PRICE, TO COVER FOR THE PACKAGING CONTENT’S EXPENSES AND YOU DO NOT NEED TO MAIL ANYTHING BACK.
Also please keep in mind that postage is not refunded since the postage funds are in the hands of the post office and they will not refund those funds to us, so only the original price of the item can be refunded.